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Mercedes-Benz of Rocklin

Rocklin, CA

Overview
Employees
Reviews
Vehicles
4.4
3,633 Reviews
Mercedes-Benz of Rocklin is a “Golden Rule” company. We dedicate ourselves to world class customer service in an environment of trust, dignity and fun! It is our mission to provide every driver who comes in not only as a customer, but as if you were a guest of a five-star hotel. At Mercedes-Benz of Rocklin we’re here to help you.
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4747 Granite Dr

Rocklin, CA

95677

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Showing 3,633 reviews

October 04, 2026

I had a good experience and the waiting room was comfortable. The service manager in charge of my vehicle was friendly and professional. More

by JSSEYFRIED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eduardo
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Oct 04, 2026 -

Mercedes-Benz of Rocklin responded

Your mention of a comfortable waiting area and our service manager’s friendly, professional approach highlights what our service department strives for. Knowing the service on your Sprinter 2500 met your expectations means a lot to us.

October 04, 2026

Profiera was an AMAZING saleswoman. She made the process of buying a car, when we were just looking, so easy. We can't thank her enough for such a great experience! More

by erinkoht
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
PROFIERA CARVER
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2026 -

Mercedes-Benz of Rocklin responded

Knowing that Profiera made the process of buying your Toyota Tacoma feel effortless is truly rewarding. Our team enjoyed guiding you even as you were just browsing, and your kind words mean a lot to us. Congratulations on your Tacoma, and thank you for choosing our dealership.

October 04, 2026

Greg in the service department is the best to work with! He’s the most knowledgeable sprinter service advisor. I run a fleet with over 25 sprinter cargo vans and use him every time, even though there is a c More

by ASKCITYAUTO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Burnett
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Oct 04, 2026 -

Mercedes-Benz of Rocklin responded

Hearing that you found our service advisor so knowledgeable means a lot to our team. We’re honored you choose us for service on your Sprinter 2500 fleet, even with closer options available.

October 03, 2026

Professionalism is out of this world. Timing and communication are key. Rocklin Mercedes set the bar really high for me. More

by joelnubla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Oct 03, 2026 -

Mercedes-Benz of Rocklin responded

Knowing that you found our professionalism exceptional and our updates timely means a lot to our service team. We’re pleased we could coordinate the service schedule and keep you informed throughout your Sprinter 2500’s maintenance.

October 03, 2026

Shane was amazing w communication just took longer than I expected but overall very happy! More

by Kristina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fadi Sawah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane in service
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Oct 03, 2026 -

Mercedes-Benz of Rocklin responded

Your feedback about our communication during the service on your Mercedes-Benz GLA 250 is greatly appreciated. We’re grateful for your patience with the longer wait, and your kind words mean a lot to our team.

October 02, 2026

Ordering the car and Delivery went with no issues. Final price was disaster sa they Made me pay for Zurich Insurance which i have never ordered and Sales never even mentioned to me. Felt Like thrown u More

by Gtc53
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Fadi Sawah
5.0
This rating includes all reviews, with more weight given to recent reviews.
Thomas Lee
2.0
This rating includes all reviews, with more weight given to recent reviews.
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October 02, 2026

Shane communicated very well with great service . The olivia texted and called and Wes extremely helpful More

by SHAUNAC0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane service
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Oct 02, 2026 -

Mercedes-Benz of Rocklin responded

Knowing that our communication and follow-up met your needs is rewarding. We’re pleased our service team could support you throughout the service on your AMG C 63. Your positive feedback and five-star rating mean a great deal to us.

September 30, 2026

The service representative ignored my concerns and did not reply to my text messages. This was the second time the vehicle has been in for the same issue. I will be taking my vehicle to a different Merc More

by candice
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Teddy Mui
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Oct 03, 2026 -

Mercedes-Benz of Rocklin responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

September 30, 2026

Great service and checking the car for issues. Communication was excellent and car wash was done well. Great team and experience l. More

by pm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wayne Schmidt
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Sep 30, 2026 -

Mercedes-Benz of Rocklin responded

Knowing that our service, inspection, communication, and car wash met your expectations is rewarding. Your praise means a great deal to our service department.

September 27, 2026

My Mercedes Sprinter van had the check engine light turn on when I was on vacation in Oregon. The Medford dealer diagnosed it but parts were not available. It was an emissions part. Upon returning home m More

by BSR567
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg in Service
Print
Sep 27, 2026 -

Mercedes-Benz of Rocklin responded

We’re glad the service on your Sprinter 2500 went smoothly and was completed promptly after your return. Hearing that everything was taken care of quickly means a lot to our service team. Thank you for the five-star rating.

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