They were efficient and prompt. My car was completed on time and they communicated all issues and changes before moving forward with the repair.

job was explained well wayne was very thorough i liked the video while the car was serviced

The service department handled a complex problem that took a while to fix, but they kept me in the loop throughout the process.

As the owner of a used Mercedes purchased through CarMax, our second class citizen status was clear. Inspection video was nice. Work quality appears solid. Lyft service was appreciated. Left waiting a long time to pick up my car because the ball was dropped. Cashiers were aloof - consistently ignored me without acknowledgment until they were done with whatever they were doing. Jason is friendly and direct, but communication dropped completely at one point, leaving us in the dark as to whether or not we would need to make transportation arrangements for another day. When he says 'I'll work on a loaner for you' I took that to mean: I'll get the paperwork started and we'll have one ready… He meant: I'll see if we have one, but we probably won't. Dealer policy meant that we weren't eligible for a loaner because they were constantly being given to those with priority. This was inconvenient, but understandable I suppose… Just not something we ran into with our Lexus.

My experience at the dealership was excellent. I'm always happy when I have my car serviced there. Wayne always provides excellent professional customer service.

Kindness, efficiency and attention to detail are the best ways to describe this amazing dealership.