Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,025 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
Contact Dealership
View Awards

10851 W Metro Auto Mall

Milwaukee, WI

53224

Directions

By Type

Showing 3,027 reviews

June 25, 2026

The wait was longer than expected and your prices are very challenging in this economy. But Aleiah did a fantastic job with me and I appreciate it. More

by JBUTRIN
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aleiah Brown
Report | Print
June 25, 2026

The staff is always very friendly and pleasant, and I always feel welcomed when I'm there. The service I need is done promptly, and professionally. More

by Dan
Recommend Dealer
Yes
Report | Print
June 25, 2026

Had a great experience. Staff were nice and courteous. My scheduled appointment was right on time .I loved the shuttle service , Karen was very nice shuttle driver. More

by Arco4dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2026 -

Russ Darrow Honda responded

Thanks for sharing your feedback! We’re glad our team was courteous, your Honda CR-V service stayed on schedule, and the shuttle service met your needs. Maddie will be happy to share your kind words with the shuttle team. George Matthews george.matthews@russdarrow.com

June 24, 2026

Quick and friendly service. Car wash was not offered and did not happen. Unsure if that is no longer an option. More

by darcy.piette
Recommend Dealer
Yes
Employees Worked With
Kailah Flores-Malone
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kailah Flores-Malone
Report | Print
Jun 25, 2026 -

Russ Darrow Honda responded

We are very happy to have provided you with a positive experience! We sincerely value your business and look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 24, 2026

Ed is truly awesome at customer service! He explained everything clearly to me, was friendly, answered all my questions and went out of his way to make sure I had a good experience! More

by markandchristinatoth
Recommend Dealer
Yes
Employees Worked With
Edgardo Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Edgardo Acosta
Report | Print
Jun 24, 2026 -

Russ Darrow Honda responded

Thank you for choosing us for your Honda CR-V service and sharing your kind feedback. Edgardo will be delighted to hear that his clear explanations, friendly manner, and attentiveness made your visit so positive. George Matthews george.matthews@russdarrow.com

June 24, 2026

The personnel was very friendly and and the oil change was done within the time. The representative told me it would be done . I appreciate the courtesy of Russ Darrell. More

by GERI.HOLT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maddie Wojciechowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Russ Darrow Honda responded

Thank you for your kind feedback. We’re glad our team provided a friendly experience and completed your Honda CR-V oil change on schedule. Please reach out if you need anything else in the future. George Matthews george.matthews@russdarrow.com

June 24, 2026

Service team was very accommodating and helpful. We appreciate their hard work and dedication to get us back on the road safely. More

by DTILLAR1
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 24, 2026 -

Russ Darrow Honda responded

Thank you for sharing your experience with our service team’s accommodating and helpful approach. We’re glad to have helped get your Honda Accord back on the road safely and are here if you need anything else. George Matthews george.matthews@russdarrow.com

June 23, 2026

Quick appt scheduling, all done online. Immediate attention when driving in. Love the tire and alignment sensing when driving in and the facility is very clean and professional More

by TLPWIS
Recommend Dealer
Yes
Employees Worked With
Zach Gresbach
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Gresbach
Report | Print
Jun 24, 2026 -

Russ Darrow Honda responded

We’re delighted that our online scheduling and swift attention worked well for you. Zach appreciates your praise of the tire and alignment sensing and our clean, professional facility. Thank you for trusting us with your Honda. George Matthews george.matthews@russdarrow.com

June 23, 2026

Actually Rowley was on vacation but he arranged for me to meet with Tracy and she did a wonderful job. More

by marybenz1208
Recommend Dealer
Yes
Employees Worked With
Rowley Clayborn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rowley Clayborn
Report | Print
Jun 23, 2026 -

Russ Darrow Honda responded

Thank you for your five-star rating and for choosing a new Honda. We’re glad Rowley ensured you connected with our team and received outstanding service. We look forward to your next visit. George Matthews george.matthews@russdarrow.com

June 23, 2026

Fast, polite and professional A professional experience from beginning to end, and I appreciate the multi point inspection report! More

by lcsquirrel
Recommend Dealer
Yes
Employees Worked With
Kailah Flores-Malone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kailah Flores-Malone
Report | Print
Jun 23, 2026 -

Russ Darrow Honda responded

Thank you for noting how quickly and professionally Kailah and our team handled your Honda Accord service. We’re glad the multi point inspection report gave you clear insight into your vehicle’s condition. Please let us know if there’s anything else you need. George Matthews george.matthews@russdarrow.com

1
2
...
303