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Russ Darrow Honda

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.6
3,132 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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10851 W Metro Auto Mall

Milwaukee, WI

53224

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Showing 3,132 reviews

August 04, 2026

Dropping off our car for service was a seamless experience. Our service advisor listened to our concerns and made sure that they were addressed. We were kept informed of wh a t was needed and giv More

by djkeller123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Aguilar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Edgardo Acosta
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 04, 2026 -

Russ Darrow Honda responded

Hearing that the drop-off process felt seamless and that you felt well informed means a lot to our service department. Our team is pleased we could address your concerns and present options during the service on your Honda CR-V. We appreciate your recommendation. George Matthews george.matthews@russdarrow.com

August 03, 2026

I was attended to courteously by Alicia Love my service advisor and she kept me informed about as events progressed.. More

by Olajumoke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 03, 2026 -

Russ Darrow Honda responded

Thank you for your review. It’s great Alicia provided courteous service and kept you informed as your Honda was serviced. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 29, 2026

Very friendly and efficient She was very friendly and treated me and my family with the ut respect and very knowledgeable about her role More

by Pastorj
Recommend Dealer
Yes
Employees Worked With
Angela David
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angela David
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Jul 29, 2026 -

Russ Darrow Honda responded

It’s great to hear Angela treated you and your family with respect while efficiently handling your Honda Ridgeline service. Please let us know if there’s anything else we can assist you with. George Matthews george.matthews@russdarrow.com

July 28, 2026

Quick. Painless. Very thorough. I appreciated the video of my car sent by the technician highlighting the services provided More

by qmalone92
Recommend Dealer
Yes
Employees Worked With
Angela
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Jul 28, 2026 -

Russ Darrow Honda responded

It’s great to hear that the service for your Accord Hybrid was quick and seamless. We’re glad the technician’s video update and thorough approach gave you a clear view of the work done. Thank you for choosing Honda service, and we look forward to assisting you again. George Matthews george.matthews@russdarrow.com

July 28, 2026

The service was fast and reliable. Video was very informative. Cruz was great as usual! More

by carrie.koenig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cruz Drahonovsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2026 -

Russ Darrow Honda responded

Thank you for trusting us with your Honda service. We’re glad it was fast and reliable and that the video overview was informative. Cruz will be delighted to hear you appreciated his help. George Matthews george.matthews@russdarrow.com

July 27, 2026

Dakota is such a sweet person! !! She helped me with trading in my car & everything that went with getting it done. I really appreciate all the hard work she did within a few hours. More

by keanna d
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gerald Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dakota Vitrano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 27, 2026 -

Russ Darrow Honda responded

Thank you for praising Dakota’s hard work throughout your trade-in and the purchase of your Jeep Compass. We’re delighted she could complete everything quickly and exceed your expectations. Your feedback means a lot to us. George Matthews george.matthews@russdarrow.com

July 26, 2026

Prompt and efficient with great customer service Rachel was very efficient and accommodating. She provided timely updates and ensured all service was completed and recalls addressed. More

by Stacie.binter
Recommend Dealer
Yes
Employees Worked With
Rachel
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Jul 26, 2026 -

Russ Darrow Honda responded

Thank you for recognizing our prompt and accommodating service. We’re glad the team kept you updated and completed all maintenance and recalls on your Honda Passport. We appreciate your trust in us and look forward to helping again. George Matthews george.matthews@russdarrow.com

July 25, 2026

My car was MISTAKENLY towed to Russ Darrow Honda with no customer info. Angela was very accommodating. My car was finished in ~6hrs. Amazing. More

by rygee07
Recommend Dealer
Yes
Employees Worked With
Angela
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Jul 25, 2026 -

Russ Darrow Honda responded

It’s great we could sort out the towing mix-up and have your Honda ready in about six hours. Thank you for sharing how smoothly everything went despite the missing information. We’re glad to have been of service. George Matthews george.matthews@russdarrow.com

July 25, 2026

Jon did a great job setting up the service work for our Honda Accord and quickly looked up open recalls that needed to be taken care of while it was in for routine service. Efficient and reliable. Thank More

by AJW20095
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Stein
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2026 -

Russ Darrow Honda responded

It’s great to hear Jonathan took care of your Honda’s routine maintenance and addressed recalls promptly. We appreciate you sharing your feedback and are glad the process was efficient and reliable. George Matthews george.matthews@russdarrow.com

July 24, 2026

Aleiah got a dealer loaner for me to use because it was quicker and I could get to work on time. The mechanic located the 'noise' issue using a stethoscope and all repairs were done on time. They repaired More

by bjkraus
Recommend Dealer
Yes
Employees Worked With
Aleiah Brown
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Jul 24, 2026 -

Russ Darrow Honda responded

We’re delighted our team secured a loaner so you could stay on schedule, and that our technicians quickly identified the noise and provided the tire repair at no charge. Thank you for trusting us with your Honda service. We look forward to assisting you again. George Matthews george.matthews@russdarrow.com

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