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Russ Darrow Honda
Milwaukee, WI
2,935 Reviews
Located in the heart of Milwaukee, WI, Russ Darrow Honda is your premier destination for new and certified pre-owned Honda vehicles. With a commitment to exceptional customer service, we offer a wide selection of reliable cars, SUVs, and trucks designed to fit every lifestyle and budget. Every used and certified pre-owned vehicle undergoes a rigorous multi-point inspection to ensure quality and reliability. As part of the Russ Darrow Group, serving Wisconsin for over four decades, we take pride in delivering an outstanding car-buying and ownership experience. Visit Russ Darrow Honda in Milwaukee today and experience the difference in quality, value, and service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 2,935 reviews
June 04, 2026
I feel like there’s no communication between the employees of the dealership. I’ve been to the dealership about five times since I had my car, and one time they completely lost my car. Another time, employees of the dealership. I’ve been to the dealership about five times since I had my car, and one time they completely lost my car. Another time, they couldn’t figure out what was going on with my car. One time I came in for an oil/filter change, they told me I couldn’t have an oil change because it didn’t meet their requirement. More
by Lakendra Powell
Verified Customer
June 04, 2026
Professional and friendly Prompt service and no surprises Comfortable waiting area and good coffee Recommend Comfortable waiting area and good coffee Recommend More
by ALEXRSTEFFEN
June 04, 2026
Very good overall. Maddie is like my car's pediatrician. She handled all of the activities from assessing the dashboard light and looking at the history files and sugge Maddie is like my car's pediatrician. She handled all of the activities from assessing the dashboard light and looking at the history files and suggested that my transmission is due and did all that needs to be taken care of in a seamless way. I also like the video they send when tech diagnosis and does multipoint inspection. The waiting area is clean spacious and the wifi is good so I can work while waiting. Maddie also made sure everything is done on time and very efficient from greeting the moment car enters to fixing to billing and sign off in a perfect TAT. I didn't overwait and my car gets premium treatment at the dealership. I don't go anywhere else for my car's needs. Been a customer for ~4yrs now. So far it's awesome. Thank you to the team. More
by SSAMIPILLAI.BUSINESS
June 04, 2026
Russ Darrow personnel are always very kind and crystal clear on what services you are getting and how long it will take. Maddie did a great job answering my questions. She also went above and beyond the c clear on what services you are getting and how long it will take. Maddie did a great job answering my questions. She also went above and beyond the call - I showed her a little plastic piece that popped out inside the car on the front passenger side under the dashboard. I couldn't figure out where it came from. She found where it fell off and snapped it back into place. I really appreciated that. More
by STAGOULD1
June 04, 2026
No surprises. I like that. Everything went as expected and that speaks to Aleiah's knowledge and experience. I like that. Everything went as expected and that speaks to Aleiah's knowledge and experience. More
by MATTOD1220
June 04, 2026
Friendly and knowledgeable staff that explained things well and diagnosed my issue. My only concern is the price of the spark plug repair. well and diagnosed my issue. My only concern is the price of the spark plug repair. More
by jameslarson482
Employees Worked With
June 04, 2026
I’ve always gotten great service at Russ Darrow. Rachel was fantastic, while we waited for a part to come in she gave me frequent updates and made me feel like me and my car were a priority. Thank y Rachel was fantastic, while we waited for a part to come in she gave me frequent updates and made me feel like me and my car were a priority. Thank you! More
by CONLEYJBRWN
Employees Worked With
June 04, 2026
The service department is staffed with very knowledgeable advisors. Rachel is such a pleasure to work with. She explains things so well and patiently answered all my questions advisors. Rachel is such a pleasure to work with. She explains things so well and patiently answered all my questions More
by dmsmulyan
Employees Worked With
June 04, 2026
Edwardo was great on the phone and in person. Service was good with prompt communication. Service was good with prompt communication. More
by Sameer
June 03, 2026
They were very helpful with my tire problem. They got me in quickly and did a grest job. They got me in quickly and did a grest job. More
by MGWD1.01
Employees Worked With
