Pat Lobb Toyota of McKinney

Lex Is amazing! He made the whole process of buying my new car great! He got me the best deal he could with what I had to work with and he is very personable. He con He made the whole process of buying my new car great! He got me the best deal he could with what I had to work with and he is very personable. He connects with his customers and treats them like family, at least that’s how I felt. He took the time to show me all the cool features my car has, he was so patient and kind! Thank you Lex and Toyota for all that you did! I look forward to doing business with y’all in the future! More

Liked the purchase because it was what I needed, but the service was terrible. Cameron just sat there like a bump on a log until I asked something. He didn't explain anything unless prompted. The test route service was terrible. Cameron just sat there like a bump on a log until I asked something. He didn't explain anything unless prompted. The test route that they've had for eons is maybe a mile and you don't even get on the highway. I wasn't told that certain features on my side mirrors wouldn't work because they are towing mirrors. I was also given only one key/fob and was not told before hand that the previous owner did not give them more than one key/fob. I now understand that the state of Texas does not require dealers to give more than one key if the previous owner of a used car did not give them more than one. But I should've been told from the get go and every other used car my family has bought has had more than one key. And who knows, they may have another but are holding onto it to get me to pay $400 for one they have in the back. I've been told some dealers do that. The battery in my key/fob was low and I had to replace the battery within 2 weeks of buying the truck. When I picked up my license plates and registration, I was told by a male employee to smile. Extremely unprofessional and sexist. I will never shop here again and will tell everyone I know to never shop there either. More

The service department is quick and efficient whenever I need a service for my car. need a service for my car. More

Harrison was great to work with! He got us a great deal on our new Corolla, and he was very honest, straightforward, and genuine. He wasn’t pushy, nor did he use tricks to exaggerate He got us a great deal on our new Corolla, and he was very honest, straightforward, and genuine. He wasn’t pushy, nor did he use tricks to exaggerate how good of a deal he was giving us. More

My service experience was very professional and very time efficient from drop off to pick up. efficient from drop off to pick up. More

This dealership is excellent. Steve Hurst is one of the best I've worked with. Steve Hurst is one of the best I've worked with. More

Good quick service. The first person who came out to meet didn’t seem to know English. The second person could not have been better. The first person who came out to meet didn’t seem to know English. The second person could not have been better. More

Dealership was clean and comfortable, providing refreshments as we navigated the process of buying our car. The manager Norman did an excellent job of stopping by and greeting us. refreshments as we navigated the process of buying our car. The manager Norman did an excellent job of stopping by and greeting us. More

Always a great experience. I had a problem with the battery in my car. AAA came out and got the car started and said the battery was ok. It died again so I took it into Pat I had a problem with the battery in my car. AAA came out and got the car started and said the battery was ok. It died again so I took it into Pat Lobb Toyota. Tammy my service adviser had the car and electrical system throughly checked out by keeping it overnight since starting it in the morning was one of the problems I was having. They even furnished me with a loaner car. It proved to be the battery that was the problem. They take care of their customers and do a great job. More

The Service Department at Pat Lobb Toyota has always provided great service for our vehicles and they did that again today. Thank you Ty for your help in getting this accomplished! provided great service for our vehicles and they did that again today. Thank you Ty for your help in getting this accomplished! More