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BMW of West Chester - Service Center
West Chester, PA
707 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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707 Reviews of BMW of West Chester - Service Center
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January 15, 2025
My sales person was great. I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fi I have not had as pleasant of an experience with the service department. I brought it in with a number of issues. The only 1 that was fixed was to fill the tires with air. One of the reasons I chose BMW is dealers will pick up your car and deliver it after service. This does not seem to be available at the dealership. When I mentioned it, they said it might be possible but really didn't provide it as an option. I am not happy at all. More
by deannakornacki
Verified Customer
January 15, 2025
Helpful, prompt, Bill Cosenza always on top of things and very communicative. Nothing more to say, I’d remove word minimum. very communicative. Nothing more to say, I’d remove word minimum. More
by ROMMO328
Employees Worked With
January 14, 2025
BMW of West Chester is first class, always! Heather is AMAZING! What an ambassador to the brand. Thanks! Heather is AMAZING! What an ambassador to the brand. Thanks! More
by mgrayston81
Employees Worked With
January 11, 2025
Heather was very nice. Good communication. They were able to squeeze me in for my issues. Definitely would recommend this dealership. Good communication. They were able to squeeze me in for my issues. Definitely would recommend this dealership. More
by SBWEINER1
Employees Worked With
January 11, 2025
Effective, efficient and professional. That should summarize the complete experience at BMW of West Chester. That should summarize the complete experience at BMW of West Chester. More
by semartin
Employees Worked With
January 11, 2025
The service is consistently outstanding, from the reception staff to the sales team and the mechanics.s reception staff to the sales team and the mechanics.s More
by KHUNTEREPEE
Employees Worked With
January 11, 2025
From start to finish - from making an appointment for service to driving away - the entire staff of BMW of West Chester is kind, friendly, completely professional and superbly competent. I particularly a service to driving away - the entire staff of BMW of West Chester is kind, friendly, completely professional and superbly competent. I particularly appreciate being kept informed as the progress if my car through the service visit More
by TONY NICASTRO
Employees Worked With
January 11, 2025
From bringing the car for an urgent problem (accommodated) without hesitation and explaining the problem service is incomparable. (accommodated) without hesitation and explaining the problem service is incomparable. More
by JGTIONG
Employees Worked With
January 09, 2025
I had dropped off my car on Friday morning. My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is don My car was returned only on Monday evening. I understand that the service department was supposed to return the car only after the repair work is done but for all these days no loaner car was provided. On top of it, my calls were not answered to provide updates on Monday. I had to call 6-7 times to know whether I will be getting my car back on Monday. Nobody was talking about the inconvenience caused to me without the car. This type of treatment is not acceptable. What I knew that BMW is best in customer support which was clearly lacking here. More
by sumitarora1976
Employees Worked With
January 09, 2025
Jay Miller, Wilmer Rodriguez, Scott Gately , Jayson Kirk, Joseph Izzi, Heather Deritis , & Anthony Bluebello help to support an amazing family like atmosphere where I genuinely always feel that BMW West Ches Joseph Izzi, Heather Deritis , & Anthony Bluebello help to support an amazing family like atmosphere where I genuinely always feel that BMW West Chester looks out for my best interests! This is extremely rare for any dealership regardless of Brand! I always know that I can count on them to provide the best support in sales and service and parts at all times! More
by aniellomaglione
Employees Worked With
