Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Mercedes-Benz of Hagerstown
Hagerstown, MD
2,382 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,382 reviews
June 18, 2024
Barry and team at Hagerstown made getting our new vehicle a pain free process. Barry was knowledgeable, professional, and responsive to our needs! a pain free process. Barry was knowledgeable, professional, and responsive to our needs! More
by jstevens16
Employees Worked With
Helpful June 16, 2024
We had a great experience buying our new car. Everyone was helpful and informative. Thanks! Everyone was helpful and informative. Thanks! More
by kcmaz24
June 06, 2024
I urge you to select Kyle as your designated sales consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience consultant. He demonstrated a profound understanding of the vehicle, operational procedures and various features. He exudes professionalism, patience and kindness. Despite exploring other dealerships, I gravitated towards Kyle due to his non-intrusive approach and respect for my stated preferences and financial constraints. I am happy with my first Mercedes (Polar White C Class) purchase. Thank you, Kyle. More
by KR
Employees Worked With
June 06, 2024
Really enjoyed working with Kyle and MB of Hagerstown. We love our new van so much! We have been searching for two years and finally found our van! We love our new van so much! We have been searching for two years and finally found our van! More
by jafenwick07
June 01, 2024
Barry was wonderful to work with. He was very informative on the safety features and functions of the vehicles and made the car buying experience pleasant and stress free. He was very informative on the safety features and functions of the vehicles and made the car buying experience pleasant and stress free. More
by lee_platz
Employees Worked With
May 25, 2024
Lexi was professional and pleasant to work with. She respected my requests and facilitated a great experience! She respected my requests and facilitated a great experience! More
by Edhe99
May 25, 2024
Very courteous and knowledgeable. Clearly wanted to sell a car without the overbearing sales pitch. Just the right balance. Clearly wanted to sell a car without the overbearing sales pitch. Just the right balance. More
by Jeweler1236
May 23, 2024
I worked with Kyle from the Spring of 2023 until the 2024 model year when my GLC finally arrived. Kyle was extremely patient during the entire time with many test drives. He is probably the best sale perso model year when my GLC finally arrived. Kyle was extremely patient during the entire time with many test drives. He is probably the best sale person I have worked with over my many years. In addition, MB of Hagerstown is probably the best Mercedes dealership I have experienced - I should have bought my 2014 GLK here. The service department is exceptional. More
by clemmeyer
Employees Worked With
May 23, 2024
Kyle was awesome! ! He was professional & helpful! He made us very comfortable during a stressful time lol!! ! He was professional & helpful! He made us very comfortable during a stressful time lol!! More
by bigjmost
May 22, 2024
They were prompt and very helpful in my purchase. When my sales representative was busy another person came to help me and I was so appreciative of her going over things until he was free. When my sales representative was busy another person came to help me and I was so appreciative of her going over things until he was free. More
by jlharris1205
