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Mercedes Benz of Hagerstown - Service Center

Hagerstown, MD

4.9
161 Reviews

161 Reviews of Mercedes Benz of Hagerstown - Service Center

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February 13, 2024

I needed a quick turn-around repair of my front left window. An appointment was made for the next morning, the repair was made in less than an hour, and the repair charge was reasonable. More

by CL
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Mercedes-Benz of Hagerstown responded

We're glad to know that our team at Mercedes-Benz of Hagerstown was able to provide you with a quick and efficient repair service. Thank you for sharing your positive experience!

February 05, 2024

The quality of service provided is very good. We recommend this dealer and will continue to use for our service needs. More

by flohnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marty Gillions
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 05, 2024 -

Mercedes-Benz of Hagerstown responded

We're glad to know you've had a positive experience with our service at Mercedes-Benz of Hagerstown. We appreciate your recommendation and look forward to continuing serving your needs in the future!

January 31, 2024

Excellent services on advisor and the people in the office, they treated me like VIP even though I didn't bought the vehicle there. Thank you More

by Tai nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 31, 2024 -

Mercedes-Benz of Hagerstown responded

Tai, we're delighted to know you felt like a VIP at Mercedes-Benz of Hagerstown! Our team is always here to provide top-notch service. Thanks for your review!

November 03, 2023

A truly great dealership. Fair and honest in pricing their services and willing to go the extra mile to satisfy their customers. A lot of Mercedes-Benz dealerships have dubi More

by JettaRed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Bischoff
Nov 06, 2023 -

Mercedes-Benz of Hagerstown responded

We're delighted to know you've had such a positive experience with our team at Mercedes-Benz of Hagerstown. We strive for professionalism and customer satisfaction, so it's great to see that reflected in your review! Thanks for the shout-out to Nick, Lisa, and Elizabeth - we'll be sure they get your kind words. We appreciate your loyalty and look forward to assisting you soon!

October 01, 2023

The dealership is well staffed with very experienced and friendly service employees. Alex provides prompt reliable service and information when servicing our mercedes. More

by wflepore33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2023 -

Mercedes-Benz of Hagerstown responded

We're glad to know you had a positive experience with Alex and our team at Mercedes-Benz of Hagerstown. We strive for prompt, reliable service every time! Thanks for the review, and see you next time!

August 16, 2023

THIS REVIEW IS FOR THE SERVICE DEPT THEY SERVICED MY C230 FOR A TRANSMISSION CONDUCTOR PLATE DID A GREAT JOB BUT OVER LOOKED SIGNS OF ABAD STARTER BUT THE VERY NEXT DAY THEY TOOK CARE OF IT I GIVE THEM A FI More

by bcodyssey25@gmail.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
SERVICE ADVISOR NICHOLAS BISCHOFF FIVE STAR
Aug 16, 2023 -

Mercedes-Benz of Hagerstown responded

Hi William! We appreciate your positive feedback about our service department at Mercedes-Benz of Hagerstown. We're glad to know that we were able to rectify the overlooked issue promptly and meet your expectations. Thanks for giving us a five-star rating!

July 27, 2023

I have always been happy with the service Alex has always provided me good guidance. More

by realbigterpfan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2023 -

Mercedes-Benz of Hagerstown responded

Thank you for the review! We are so glad to hear that you had a successful service experience working with Alex and the Mercedes-Benz of Hagerstown team. Drive safely, and we hope to see you back again down the road!

June 19, 2023

The service was great. My car was picked up and delivered. Alex communicated with me about a problem. He explained everything clearly. He is very courteous and friendly. Fi More

by smrise
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dena Burger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic review! We're so glad to hear that Alex provided you with excellent service and clear communication. It's our goal to provide a first-class experience every time. Drive safely, and we hope to see you back at Mercedes-Benz of Hagerstown in the future!

June 09, 2023

The management, sales and service personnel are all knowledgeable, friendly and professional. They all do everything they can to accommodate our needs More

by Silver
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pierce Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2023 -

Mercedes-Benz of Hagerstown responded

We're thrilled to hear that you had a positive experience here at Mercedes-Benz of Hagerstown. It's wonderful to know that our team was able to accommodate your needs and exceed your expectations. Thank you for taking the time to share your feedback, it is greatly appreciated.

October 29, 2022

Service guys where outstanding . Techs working on my car very great after watching them on camera screen one cashier very nice but needs help answering phones lady cant do it all.The More

by kbk_64
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mitch Keller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schmid
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zene Wolfe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Charlie Baker
Nov 01, 2022 -

Mercedes-Benz of Hagerstown responded

Thank you for this review. We want the most for our guests, and we apologize for the issues you encountered with your car wash and getting in you with our team. We will be sure to use this feedback to better our practices in the future. Lastly, I would appreciate the chance to speak with you to see what more I can do to help make things right. If you are willing, please feel free to reach out. Best, Marty Gillons - Service Manager - (301) 733-2301

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