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Mercedes Benz of Hagerstown - Service Center

Hagerstown, MD

5.0
181 Reviews
Call Service Center (877) 660-2501

181 Reviews of Mercedes Benz of Hagerstown - Service Center

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July 03, 2025

My service experience is always great at this dealership. Everyone is polite and professional, They do great work. More

by Tee234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 03, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your positive experience with us at Mercedes-Benz of Hagerstown! We're elated to hear that our team consistently provides polite and professional service. We look forward to seeing you again soon!

July 03, 2025

Always a pleasant experience to get my Mercedes serviced in Hagerstown. Alex my service advisor goes above and beyond to accommodate me and my car is always ready on time as promised. More

by Captbiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
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June 17, 2025

Mercedes Benz of Hagerstown is the bes! . Alex and all of the staff are professional, friendly and respectful! I know they will be there to help me take care of my vehicles! More

by catabamoonTaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elizabeth Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 18, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic feedback! We're delighted to hear that Alex and our team at Mercedes-Benz of Hagerstown provided such a professional and friendly experience. We look forward to assisting with all your vehicle needs in the future!

May 30, 2025

Excellent service & very efficient customer care, everyone was super friendly and helpful with the service they provided More

by bresnocks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Battaglini
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 30, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the fantastic feedback! We're delighted to hear that our team at Mercedes-Benz of Hagerstown provided excellent service and efficient customer care. We appreciate your support and look forward to serving you again in the future!

May 19, 2025

Outstanding quality of work and service of the Hagerstown Mercedes dealership. I will highly recommend that dealership.! More

by jbinks
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 20, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for the glowing recommendation! We're delighted to hear that you had a great experience with us at Mercedes-Benz of Hagerstown. We look forward to serving you again in the future!

May 16, 2025

The entire atmosphere is very friendly. Employees remember your name, very helpful in answering questions. They go out of their way in wanting to help in some way. The experience is quit More

by EMT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience with us at Mercedes-Benz of Hagerstown! We're delighted to hear that our team has consistently provided friendly and attentive service. We appreciate your loyalty over the years and look forward to continuing to serve you in the future.

May 03, 2025

Great service and staff at MB Hagerstown! Always professional in every way and work is done as promised.. More

by Ken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Mercedes-Benz of Hagerstown responded

Ken, thank you for the kind words! We're delighted to hear that our team at Mercedes-Benz of Hagerstown provided professional service and met your expectations. We look forward to serving you in the future!

February 12, 2025

Outstanding customer service by everyone who I came in contact with. Everyone is very friendly and the communication was perfect! More

by Kprice123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lisa Stonebraker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Mercedes-Benz of Hagerstown responded

Thank you for sharing your experience with us! We're delighted to hear that our team at Mercedes-Benz of Hagerstown provided outstanding service and seamless communication. We appreciate your support!

January 29, 2025

Service is great. Always done in a reasonable time. Always keep me apprised of what’s going on and get my approval for anything not originally scheduled.. More

by Steve
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Folz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Mercedes-Benz of Hagerstown responded

Steve, we're delighted to hear that our team at Mercedes-Benz of Hagerstown keeps you informed and provides timely service. Thank you for your trust in us!

January 23, 2025

Had to my car towed with MB courtesy tow and it was very professional. Communication with the dealership (Nick) and the repairs were excellent!!! Thank you for you deligent service!! I Mo would highly reco More

by Ksiner1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Bischoff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 23, 2025 -

Mercedes-Benz of Hagerstown responded

Ksiner1, we're delighted to hear that Nick and the team at Mercedes-Benz of Hagerstown provided you with excellent service. Thank you for recommending our service department! Safe travels ahead!

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