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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,645 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,645 reviews
June 12, 2026
Your advisor very helpful and give me a details to my problem. He is an assets of your establishment. problem. He is an assets of your establishment. More
by willie
Employees Worked With
June 10, 2026
MB of Hagerstown was great. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction. Easy transaction and paperwork. Staff and management were respectful and professional. Perfect transaction. More
by TDUCLA
June 08, 2026
Walked in not expecting to purchase a car while my other vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving! vehicle was being detailed left in a new car!!! Thank you Barry and team for making it so smooth and time saving! More
by daren.thomas08
June 06, 2026
Easy experience. Barry was flexible to our needs and provided the necessary information to make a fast decision. Barry was flexible to our needs and provided the necessary information to make a fast decision. More
by Chuito
Employees Worked With
May 24, 2026
My service was prompt and professional. Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown Waiting area had snacks and drinks. Area was comfortable and clean. I highly recommend Mercedes-Benz of Hagerstown More
by steviemcwv
Employees Worked With
May 19, 2026
Barry London is always on top of orders. He knows what I want and looks out for me. It's always a pleasure to do business with him! He knows what I want and looks out for me. It's always a pleasure to do business with him! More
by sanbobf
May 18, 2026
Easy and great to work with. Will recommend to everyone. Not pushy and very knowledgeable Will recommend to everyone. Not pushy and very knowledgeable More
by rhansberger
Employees Worked With
May 17, 2026
My wife had always wanted a Mercedes, so she would look at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by at possibilities online. She found a nice used Mercedes SUV at Mercedes-Benze of Hagerstown with low mileage that had been used as a courtesy car by them. As Mothers Day approached, I wondered if that car was still available - I checked and it was. I inquired about it and Rob Edmonds supplied information for me. I said we would be over that afternoon. Rob was very friendly and very professional. We drove the car and loved it. The price was very reasonable and the financing was great, so a short time later we the owners of an almost-new Mercedes-Benze! More
by Springmills
May 14, 2026
This is the second car we’ve bought from Mercedes . Barry sold us both. He was extremely helpful and patient, answering the many questions we had and scheduling learning sessions on how to use the tech Barry sold us both. He was extremely helpful and patient, answering the many questions we had and scheduling learning sessions on how to use the technology involved with these new cars. The total buying experience was excellent! More
by Ebuzz4ever2
Employees Worked With
May 13, 2026
Everyone at Mercedes-Benz of Hagerstown is always pleasant and eager to answer questions. Barry London has been our outstanding salesman for six vehicles. There is never any pressure and his knowled pleasant and eager to answer questions. Barry London has been our outstanding salesman for six vehicles. There is never any pressure and his knowledge is top notch. Thanks for the delivery of another great car, Barry! More
by sanbobf
