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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,675 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,675 reviews
September 27, 2026
Barry was great and made for a pleasurable experience. Everyone at the dealership was great to deal with. Everyone at the dealership was great to deal with. More
by Jeff
September 23, 2026
We bought a GLE at Hagerstown Mercedes with Barry and the whole process was easy and didn’t take all day. He answered any questions and explained all the features of the vehicle very well. It was a great exp whole process was easy and didn’t take all day. He answered any questions and explained all the features of the vehicle very well. It was a great experience and I would definitely buy from there again. More
by Kelly P
Employees Worked With
September 20, 2026
Great customer relations from the entire team. Barry London was awesome. They told me the truth about the vehicle. I bought the car today and I believe it was a good decision. Barry was humble, Barry London was awesome. They told me the truth about the vehicle. I bought the car today and I believe it was a good decision. Barry was humble, jovial and receptive. The finance lady was also courteous. More
by fnwachukwu2006
September 16, 2026
The dealership needs a better detail shop. The skies were overcast and I didn't notice how condition of the paint. All black cars noticeable paint imperfections. This is a bit extreme. My deta The skies were overcast and I didn't notice how condition of the paint. All black cars noticeable paint imperfections. This is a bit extreme. My detail guy is taking care of that now. The description at the bottom the add stated that it was a courtesy or loaner car but it was a 2 owner. Barry was cool and easy to work with. This the third car that I purchased with him being the salesman. More
by atj51269
September 15, 2026
Great dealership and people. Sales and finance are excellent! Chris, Austin, and Christina are great ! Sales and finance are excellent! Chris, Austin, and Christina are great ! More
by Benz W4
September 01, 2026
This is the third car I’ve purchased from them. I have always had a great experience. This time it was great to work with Chris Gregorian. I have always had a great experience. This time it was great to work with Chris Gregorian. More
by Esperanza
August 28, 2026
Barry, Thanks a million for your hard work getting me the car I wanted. I appreciated your attention to detail and superior communication. Best car I wanted. I appreciated your attention to detail and superior communication. Best More
by james
August 22, 2026
The staff is always professional and friendly. They explain everything well and provide a clean new loaner vehicle. The service is always done promptly. They do everything anyone could expect and They explain everything well and provide a clean new loaner vehicle. The service is always done promptly. They do everything anyone could expect and do it well. There doesn’t seem to be anything they could do better. More
by beyer.victoria
August 19, 2026
MB Hagerstown is always very professional and friendly. Great experience with our salesperson, Chris. Lisa is great & is one of the best people I have ever dealt with in customer service. Great experience with our salesperson, Chris. Lisa is great & is one of the best people I have ever dealt with in customer service. More
by mikeandtammyemerson
August 15, 2026
The dealership is super impressive and clean. All the staff was welcoming and friendly. My salesperson Chris explained everything in detail and was friendly and out going in natural way. The deal All the staff was welcoming and friendly. My salesperson Chris explained everything in detail and was friendly and out going in natural way. The dealership is highly recommended now by both of us. More
by tamerainglewood
