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Mercedes-Benz of Hagerstown
Hagerstown, MD
2,457 Reviews
**How does Mercedes-Benz of Hagerstown have so many reviews?**
It's simple - we ask every customer to review their experience with us. It doesn't matter if you purchase a vehicle from our friendly & professional sales staff or have your new Mercedes-Benz or Pre-Owned vehicle visiting for routine maintenance.
Though we strive for perfection, if you’re experience with us isn’t to your satisfaction, we need to know about it. It's our GOAL to be the most transparent dealership you've ever worked with and with your honest feedback we will continue to grow while improving our level of service.
Thanks to everyone that has provided feedback and a review, thus far - Positive or not-so positive, each review is very important and very much appreciated.
Justin Harbert
General Manager
Mercedes-Benz of Hagerstown
301-733-2301
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 2,457 reviews
May 25, 2024
Lexi was professional and pleasant to work with. She respected my requests and facilitated a great experience! She respected my requests and facilitated a great experience! More
by Edhe99
May 25, 2024
Very courteous and knowledgeable. Clearly wanted to sell a car without the overbearing sales pitch. Just the right balance. Clearly wanted to sell a car without the overbearing sales pitch. Just the right balance. More
by Jeweler1236
May 23, 2024
I worked with Kyle from the Spring of 2023 until the 2024 model year when my GLC finally arrived. Kyle was extremely patient during the entire time with many test drives. He is probably the best sale perso model year when my GLC finally arrived. Kyle was extremely patient during the entire time with many test drives. He is probably the best sale person I have worked with over my many years. In addition, MB of Hagerstown is probably the best Mercedes dealership I have experienced - I should have bought my 2014 GLK here. The service department is exceptional. More
by clemmeyer
Employees Worked With
May 23, 2024
Kyle was awesome! ! He was professional & helpful! He made us very comfortable during a stressful time lol!! ! He was professional & helpful! He made us very comfortable during a stressful time lol!! More
by bigjmost
May 22, 2024
They were prompt and very helpful in my purchase. When my sales representative was busy another person came to help me and I was so appreciative of her going over things until he was free. When my sales representative was busy another person came to help me and I was so appreciative of her going over things until he was free. More
by jlharris1205
May 15, 2024
We had a wonderful experience buying our 2024 GLE from Barry. He was extremely thorough in showing us all the cool specs on our new car and very knowledgeable. I highly recommended giving him a call if yo Barry. He was extremely thorough in showing us all the cool specs on our new car and very knowledgeable. I highly recommended giving him a call if you are in the market for a new/used vehicle! More
by Shayla Gift
Employees Worked With
May 14, 2024
No pressure buying! Easy, comfortable, professional, and knowledgeable. Definitely happy with the whole experience! Barry was fantastic! Easy, comfortable, professional, and knowledgeable. Definitely happy with the whole experience! Barry was fantastic! More
by fallenangel518
Employees Worked With
May 08, 2024
Mercedes been good to me in Hagerstown MD. But for right now they are to high for me. I just order my Mercedes benz air bags for the rear of my car. Mercedes wanted $5,000 for everything. I go But for right now they are to high for me. I just order my Mercedes benz air bags for the rear of my car. Mercedes wanted $5,000 for everything. I got Mercedes airbags for $859.00 for both parts and they putting them in for $300.00. So for right now I will not go to Mercedes for the high cost. The crew there been good to me I just can't afford there Price. More
by genigates1
May 07, 2024
Great dealership and THE BEST Salesman, Rob Edmonds. I highly recommend Mercedes Benz of Hagerstown. I highly recommend Mercedes Benz of Hagerstown. More
by MBGal
Employees Worked With
May 04, 2024
Excellent Customer Service Kyle made my experience amazing Car was perfect and exactly what I wanted amazing Car was perfect and exactly what I wanted More
by usgovnurse
Employees Worked With
