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Koons Volvo Cars White Marsh

White Marsh, MD

Overview
Employees
Reviews
Vehicles
4.7
699 Reviews
Whether you're in the market for a new Volvo Car or looking to have your Volvo Car serviced, look no further than Koons Volvo Cars of White Marsh.
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5395 Nottingham Drive

White Marsh, MD

21162

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Showing 699 reviews

October 12, 2026

Great experience. This was my third car purchase at this Volvo dealership. Michael was great throughout the process. More

by jasonh1141
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kappauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2026 -

Koons Volvo Cars White Marsh responded

Returning for a third purchase at our dealership is the highest compliment. Knowing Michael’s support resonated with you means a lot to us. Congratulations on your new V60 Cross Country!

October 12, 2026

Joey was stellar. He kept me in the loop of everything that needed to be done. More

by KEV612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ McMillen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2026 -

Koons Volvo Cars White Marsh responded

Your note about Joey keeping you informed during the service on your Volvo XC60 highlights how our service department values clear communication. Hearing that he kept you in the loop at every step means a lot to us.

October 12, 2026

I was there from 1:00 till 4:30. When I asked how much longer will it be. I was told they’re finished and it’s getting washed. 45 minutes I asked again and told the same thing. After More

by sheilabr777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2026 -

Koons Volvo Cars White Marsh responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve in order to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon.

October 10, 2026

Best dealship experience that I've ever had. Zero pressure. Completely unprecedented compared to others. Travis and Mike were excellent and I would definitely go back. More

by eric.roles1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kevin Kappauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Travis Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2026 -

Koons Volvo Cars White Marsh responded

We’re glad the purchase of your used Volvo C40 Recharge felt completely pressure-free and set a new standard for you. Hearing that Travis and Michael were excellent means a lot to our team.

October 09, 2026

Larry is direct and clear to explain the problem Hhhhhhjjhnuuuun hhh h h h I More

by sobotkam
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 10, 2026 -

Koons Volvo Cars White Marsh responded

We’re glad Larry could clearly explain the problem with your Volvo XC90. Hearing that his straightforward approach helped you understand means a lot to our service team.

October 08, 2026

On time, clean and very polite and professional! That’s why we keep returning from De. More

by STEVE@HOMEXLLC.NET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 08, 2026 -

Koons Volvo Cars White Marsh responded

We’re glad our team could provide prompt, polite, and professional service. We appreciate you making the trip from Delaware and look forward to caring for your Volvo XC90 again.

October 06, 2026

The service recall was never completed and im still waiting for a part to my car. More

by sannturner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 11, 2026 -

Koons Volvo Cars White Marsh responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

October 05, 2026

The customer service was outstanding. The service is always quick and the showroom is also comfortable. More

by dionwills88
Recommend Dealer
Yes
Employees Worked With
Joey Malizia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

Koons Volvo Cars White Marsh responded

Your mention of our showroom’s comfort highlights how we aim to make every visit welcoming. We’re glad our service team could complete maintenance on your Volvo S60 quickly and efficiently. Joey and our team appreciate your kind words, and knowing our customer service felt outstanding means a lot to us.

October 05, 2026

Michael worked with my husband and I to get the car we wanted. Kevin was also very honest with us during the financial portion. 2nd Car bought at Koons. We were there to service our 2020 XC Volvo and en More

by tracy.neilson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Kappauf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Dorsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 05, 2026 -

Koons Volvo Cars White Marsh responded

Your mention of Kevin’s honesty during the finance process underscores what transparency means at our dealership. Michael enjoyed helping you and your husband find the perfect model, and we’re pleased we could take care of the service on your 2020 Volvo XC60. Knowing you’ve chosen us twice and drove away in a 2026 Volvo XC is truly rewarding.

October 04, 2026

Amazing staff and they treat me very well everytime I go in for servicing. Highly recommend More

by GUS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Bond
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 04, 2026 -

Koons Volvo Cars White Marsh responded

We’re happy our team makes every service visit for your Volvo XC90 Recharge Plug-In Hybrid a positive experience. Your recommendation means a lot to our service team.

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