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Koons Ford of Annapolis
Annapolis, MD
1,505 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,505 reviews
March 07, 2025
Had a great experience in turning in my leased Lincoln Nautilus and bought a brand new 2025 For Explorer Platinum. Nautilus and bought a brand new 2025 For Explorer Platinum. More
by PMARTINI71
Verified CustomerEmployees Worked With
March 03, 2025
The buying experience was easy but given a 90 day warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a warranty with transmission issues was a nightmare! Our vehicle was in shop twice in first 30 days. Zero communication! I had to call multiple times a day just to get an answer. Manager “who was on our side and helping the situation” went MIA, to this day never returned a single call! We are new parents again with demanding jobs. We were left working full time trying to run a child to the sitter and another the other to after school activities in one car. We asked for a rental as our vehicle was still under warranty and physically just sitting in a shop not being touched for several weeks waiting for the Blue certification from Ford to approve the work, you would think we were asking the world of these people to make this situation better! Even our local dealership who had to do the repairs apologized and made it clear they had no affiliation with Koons whatsoever. Koons should have been our voice, should have advocated for us but didn’t. The person inspecting our Armada continued to “not show up” to do our inspection. We went without our vehicle for a month. The absolute worst, nightmare. We wanted to work with a business who put their customers first and this didn’t happen. We finally got our vehicle back and the work our local shop did was perfect but to have Koons have the Blue certification take care of the warranty work was terrible and to be honest, it felt like they were sitting on the vehicle waiting for the warranty to expire. What a shame. More
by kelly_mmandeville
March 03, 2025
I recently purchased a new Ford F150 and Chuck Greenlee, our sales person, provided excellent service for a very smooth transaction. Very happy all around with Koon Ford of Annapolis. our sales person, provided excellent service for a very smooth transaction. Very happy all around with Koon Ford of Annapolis. More
by mike@tbparts.com
Employees Worked With
March 03, 2025
Working with the Koons team was very easy, quick and made the purchase of a new F150 very easy. the purchase of a new F150 very easy. More
by sscharf
March 01, 2025
Excellent work. Job finished when promised. Will go back for more work when necessary. Done on time Job finished when promised. Will go back for more work when necessary. Done on time More
by ODENTONCARS
February 28, 2025
Service manager very professional. Always taken good care of me. Highly recommend Koons with friends. Always taken good care of me. Highly recommend Koons with friends. More
by BILLS11
Employees Worked With
February 28, 2025
Very good service. Mike Treas is great to work with. Service was timely thorough and easy. Mike Treas is great to work with. Service was timely thorough and easy. More
by DEBBIE36
Employees Worked With
February 25, 2025
Me and my son had a better experience dealing with the people at the Dealership than a other dealership in the past 15 years and would recommend any of my friends to check loons ford out for them selfs people at the Dealership than a other dealership in the past 15 years and would recommend any of my friends to check loons ford out for them selfs More
by rudolph1.smith1
February 24, 2025
Mike Treas is awesome. The work was done on time and communication was great! I would highly recommend. The work was done on time and communication was great! I would highly recommend. More
by AARONSKALKA
