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Koons Ford of Annapolis
Annapolis, MD
1,285 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,285 reviews
Verified Customer
January 04, 2024
Personnel were fair, friendly, and responsive. The vehicle price was below in price to the same vehicle at nearby dealerships. The vehicle price was below in price to the same vehicle at nearby dealerships. More
by RNICHOLS6
January 03, 2024
Even after adding 2 weeks for the recall parts to be ordered it took 3 service calls for them to complete the backup camera recall. Inexperience or incompetence I don’t know Guess I need to drive a ordered it took 3 service calls for them to complete the backup camera recall. Inexperience or incompetence I don’t know Guess I need to drive a little further to Bob Bell Ford for service in the future More
by MRBRUSHWOOD
Employees Worked With
Mike Kegley
January 03, 2024
Earl Mosby is fantastic. Quick on and out service on my vehicle Would recommend highly Quick on and out service on my vehicle Would recommend highly More
by JLERNER1403
Employees Worked With
January 01, 2024
Excellent customer service. Very pleased with my purchase. Will definitely buy from Koons again. Thank you. Very pleased with my purchase. Will definitely buy from Koons again. Thank you. More
by edonovan38
December 31, 2023
Mike was great as always. My rating is due to my issue not being resolved. It seems I have one of those issues that can't be determined. My rating is also due to the fact I ju My rating is due to my issue not being resolved. It seems I have one of those issues that can't be determined. My rating is also due to the fact I just recently purchased this vehicle from koons as a their highest certified rating. The throttle in this raptor is absolutely not what you would expect from a "performance" vehicle. It is extremely slow to respond, as in seconds, and acts as though it is always in way too high of a gear or the fuel lines are clogged. Looking on line for solutions, it appears others have had this issue as well and it was either the spark plugs or the torque converter. I really need to get this issue identified and fixed. The vehicle is borderline dangerous to drive with the throttle being so slow to respond to input. I hope to get this issue resolved soon. I would like to feel safe driving my family in my newly purchased certified vehicle. More
by LAX2100
December 30, 2023
Everybody was very professional. I got a fair price and great service. This was my second time buying a new car from them. I got a fair price and great service. This was my second time buying a new car from them. More
by martinterryins
December 29, 2023
Employees always polite, courteous and willing to make your experience a good one. Vehicle always comes back clean. your experience a good one. Vehicle always comes back clean. More
by RICHARD.PAVLOSKY
Employees Worked With
Other Employees :
Paula service coordinator, Mark shuffle driver
December 29, 2023
I have purchased three vehicles here and am very satisfied. I am currently awaiting delivery of my most recent purchase. satisfied. I am currently awaiting delivery of my most recent purchase. More
by BSIBOLSKI
Employees Worked With
