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Koons Ford of Annapolis
Annapolis, MD
1,411 Reviews
Proudly Serving Our Community Since 1969.
Everyone at the Koons Ford store and the Koons family want to very simply just say thank you.
We appreciate your business and will continue to persevere to earn your business and friendship. We understand the changes that have turned your vehicle purchase from just needing something to drive to work, to purchasing a vehicle that is a part of your life and an expression of your self.
The same reasons that have changed why you purchase a vehicle have changed the way we sell vehicles. Competition, variety, technology, and economics, have all made it paramount that we do everything possible to make you want to come to Koons Ford to buy, service and maintain your vehicle.
While things are always changing in our business there are some things that will not change. We will not let any opportunity in our showroom, service department, parts and body department or our business office pass us by without doing everything we can to be at your service.
-Joe Koons
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed
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Showing 1,411 reviews
December 28, 2022
Fast, efficient, and excellent service. I have kept my Navigator for more than 15 years and it is still well-maintained, thanks to you. I have kept my Navigator for more than 15 years and it is still well-maintained, thanks to you. More
by David Barnes
Verified CustomerEmployees Worked With
December 28, 2022
my engine needed to be replaced. YIKES with 46000 miles on my car. It was a manu flaw but even so Ford didn’t cover it. Koons seems to have done a good job. the car runs fine. One re YIKES with 46000 miles on my car. It was a manu flaw but even so Ford didn’t cover it. Koons seems to have done a good job. the car runs fine. One recommendation to this dealer. When a customer has significant work done - could you wash the car as a courtesy. i’ve never had a dealer that didn’t do this. My friend just had his Mazda in for regular service (85000 miles). and he got a spanking clean car back. More
by jsgrudzinskas
December 27, 2022
All but two of my Explorers since they were introduced in the early '90s came from Koons. Service on all of the vehicles was done at Koons. The only reason I didn't buy the other two there was they couldn't the early '90s came from Koons. Service on all of the vehicles was done at Koons. The only reason I didn't buy the other two there was they couldn't get the one I wanted. The reason I had/have them all serviced at Koons is because they provide excellent service. Mike Treas has been my Service Rep for the last three Explorers and is always thinking about what's best for his customers. More
by RCSCHAEF57
Employees Worked With
December 27, 2022
The service was great because they provided all of the necessary needs in a timely manner. necessary needs in a timely manner. More
by Eric Hofmann
Employees Worked With
December 27, 2022
Very efficient service by the check in staff Mike Tress. He was the only one on staff and did a great job with the long line of cars He was the only one on staff and did a great job with the long line of cars More
by liz.clarke.md
Employees Worked With
December 24, 2022
I always go to Koons for car purchases and tuneup very satisfied with Mike Teas help satisfied with Mike Teas help More
by BLUEMOUSE1969
Employees Worked With
December 23, 2022
Mike Treas is always very responsive and explains requirements well. Service effective and as estimated. requirements well. Service effective and as estimated. More
by MAKUKURUGA
Employees Worked With
December 23, 2022
Please with the overall process to close out my lease. Now waiting for final plates and title. Now waiting for final plates and title. More
by MAR-RIC
December 23, 2022
The best people make the best place. Koons is the best. Thanks for all they do. Koons is the best. Thanks for all they do. More
by teresita.ramsey22
Employees Worked With
December 23, 2022
Overall a good experience, they took too long though. 3 hours for an oil change. 3 hours for an oil change. More
by STACYGWHITE
