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Klaben Ford Lincoln - Service Center

Kent, OH

4.9
5,284 Reviews

5,284 Reviews of Klaben Ford Lincoln - Service Center

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March 21, 2025

We are so pleased with the workmanship as well as the communication between Derek Tenney with us as the work progressed on our car. We will definitely recommend this body shop to others. Thank you More

by nanc9449
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Mona always provides quick and easy service and is personable. Wait time was even less than estimated. More

by vheeter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Excellent Experience and Timely Service: Derrick and Mikey reviewed the car with me, addressing the problem areas I highlighted. Their attention to detail and professionalism was evident throughout the More

by Bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Tenney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mikey
March 19, 2025

Was in for oil change Mona Crooks is always a pleasure to deal with always happy and goes the extra mile to help More

by Leatherman2021
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike crooks. Always works in my car. Excellent mechanic
March 18, 2025

Kim is amazing! !! Kim helps me get the best options for any service I need and she is extremely pleasant and nice. Best service person I have ever dealt with. All More

by dcdjw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

Had a sudden check engine light on my 2019 Nautilus Kim Wolfram Service Advisor got me a fast appointment and her team diagnosed an emission system problem and ordered parts. Repaired in just a few days a More

by DavidM0604
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2025

We've been customers with Klaben for about 10 years. Great sales and service support. Be back with our other vehicle on Friday for routine maintenance. Mona has always treated us well with every visit. More

by rvigars2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Friendly, professional, and was able to get my vehicle repaired quickly. She was even able to get below the original qoute, effectively saving me hundreds of dollars. Great with communication. I will be u More

by Refboarder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kristin Bruner
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

Great service department. My advisor, Mike, was with another guest and Sean stepped right in to get me started. Mike came back and finished the check in process throughly and More

by BBUTORAC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 17, 2025

The customer service was excellent, and the repairs were completed fast. My vehicle was returned cleaned. More

by JEREMY_MCCORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
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