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5,205 Reviews of Klaben Ford Lincoln - Service Center
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September 07, 2024
Thanks Mona, you always take care of me and answer all my questions. Thanks for all that you do. questions. Thanks for all that you do. More
by diane.olsen1648
Verified CustomerEmployees Worked With
September 07, 2024
Service representative I initially spoke with was very polite and knowledgeable and able to give some tips and answers and explanations over the phone did follow up with a Mail on appointment etc. prior p polite and knowledgeable and able to give some tips and answers and explanations over the phone did follow up with a Mail on appointment etc. prior person never bothered to do the follow up or confirm appointment only realize that when I called to cancel appointment and told her I didn’t have one explain to the person I spoke with at that point I would’ve been very irritated that I showed up and not been able to have taken care of the issue Services self was more satisfactory and appreciated the help More
by DGPIERSON3793
September 06, 2024
I appreciate their personal touch and the quality of care. They keep on top of things for you. care. They keep on top of things for you. More
by Gebeck
Employees Worked With
September 06, 2024
Gavin was awesome! I had yo bring my car back 23 different times but everything he helped me out with whatever I needed. Thank you. I had yo bring my car back 23 different times but everything he helped me out with whatever I needed. Thank you. More
by jenessareynolds
September 05, 2024
I experienced problems with an AC repair on my 2012 Ford Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby Fusion which proved extremely difficult to diagnose and fix and resulted in Klaben Ford having to keep my car for 7 weeks. Sean Bradford and Shelby appreciated that this was a most unusual situation and kept in touch with me regularly. I don't think I ever went more than two days without getting a call to give me a status report on the vehicle. In addition to providing regular updates, they insisted on providing a rental car for me once it was recognized that it was going to take an abnormally long period of time to complete the repair. The regular communications and updates that they provided assured me that they had not forgotten about me, and their willingness to work with me on a repair that turned out to be a true "head scratch" speaks volumes about the culture and commitment to service at Klaben Ford. They won me over in every way, and I'm glad to give them an unqualified positive review. Satisfied customer, Roger Taylor Stow, Ohio More
by rtaylor
September 03, 2024
Artie and his entire team at Klaben have always been extraordinary. Professional and Trustworthy after multi accidents in the last decade. Klaben is the only place I will get my car repaired & recommend extraordinary. Professional and Trustworthy after multi accidents in the last decade. Klaben is the only place I will get my car repaired & recommend to everyone. Thank You ALL for guiding me thriu the stressful time.. More
by desai_parul
September 03, 2024
Joe French and Ford service always gives me great service. I have been going there for years and won't change. service. I have been going there for years and won't change. More
by shelliesergent
Employees Worked With
September 03, 2024
Good customer service. This will be my go to shop from now on. Definitely recommended. This will be my go to shop from now on. Definitely recommended. More
by KHAMSRI1983
Employees Worked With
August 31, 2024
Joe has always been pleasant and very knowledgeable. We have been using Joe and Klaben for many years with.multiple vehicles. He is a reason we Continue to patronize Klaben. We have been using Joe and Klaben for many years with.multiple vehicles. He is a reason we Continue to patronize Klaben. More
by rtrodgers
Employees Worked With
August 31, 2024
Anthony was (for the second time) my service advisor. He is the epitome of effective customer service. He is the epitome of effective customer service. More
by PAULADORSEY
Employees Worked With
