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Klaben Ford Lincoln

Kent, OH

5.0
14,173 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,173 reviews

September 11, 2024

Exceptional customer service. Very comfortable buying experience- no high pressure. Top notch staff. Enjoyed working with Luke Deegan, Dave Klaben and Jenn Bowen. More

by gmbokan095
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Klaben
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

I absolutely trust my car to the Klaben Team. 11 years and counting. I'm a Courier, so I need to know that my car is safe for the long roads ahead. They go above and beyond to make sure everythin More

by fairyrain826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Sigmund
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

Anthony was very informative and gave me a good deal on the oil change and the alignment. More

by lacook54
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

It's one of the best dealerships out here not only for sales but the service department is excellent and they take care of the customers needs. More

by JMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 11, 2024

The whole process was very easy. Every step along the way was clearly explained. When I took delivery of the vehicle, Luke took the time to look it over with me to make sure i was sa More

by krowles44720
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luke Deegan
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Seem to make the buying experience feel pretty good. No pushy salesmen trying to sell you different services you might not need More

by twinssa95
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Moldas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2024 -

Klaben Ford Lincoln responded

Thank you for your repeat business and your kind words regarding the sales team. We value our customers because without you we can't be successful. We also value your feedback, which we ask for across many platforms, not only to celebrate our successes, but to see where there is room for growth and improvement. To most, a 4-Star review would indicate that we did a good job, but to us it says there is still room for improvement. I apologize for not meeting and exceeding your expectations. I welcome the opportunity to gain additional insight into your experience so I can share it with the team and do better by you and our customers next time. Thank you, Roscoe Woodberry II 330.673.3139 x 313.

September 10, 2024

Mona always does a great job communicating what is happening with my vehicle when it’s in for service More

by Markhulthen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
September 10, 2024

Klaben Ford Lincoln is probably the best dealership I’ve worked with while going through the car buying process. They made my entire experience so quick & easy. David Mitchell took the time to ask all the More

by AnnaChristine14
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Everyone is very friendly and professional. I felt very comfortable working with each associate in each department. More

by hermankelli20
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Roscoe Woodberry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bo Stewart
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

Kim is always very professional, explains all the work that needs to be done and is fun to work with. More

by RMAINS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
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