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Klaben Ford Lincoln

Kent, OH

5.0
14,303 Reviews
At Klaben, we keep it simple and straightforward. Get your Best Bottom Line Deal® on every new or used vehicle - everyday. Choose from hundreds of Ford vehicles. Looking for more? You can also shop across the street at Klaben Chrysler Jeep Dodge Ram! With great value, outstanding service and a huge selection, Klaben is always Closer Than You Think!®
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1089 West Main Street

Kent, OH

44240

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Showing 14,303 reviews

December 07, 2024

My main contact at Klaben is Mike but I can honestly say that in all the years and dozens of visits I've been going to Klaben Ford I found all their service advisors are very good and like other reviews say More

by mactech44
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dylan Becker
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

Mona is always very helpful in getting my vehicle scheduled, serviced on time and calling me when it is ready for pickup. She does a great job when I arrive to get my vehicle logged in and checked ou More

by Karjean 73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

My salesman, David Was just awesome i’ve never had a really good experience at dealerships until today very knowledgeable very caring. Just all-around good guy you could tell and Jen and financing was r More

by americacv662003
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

I regularly have service on my Lincoln MKC done at Klaben Lincoln Service. Starting with being welcomed by my Service Representative, Mona Crooks, I am kept informed about the progress throughout the entir More

by CMCBSMITH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 07, 2024

I’ve been coming there years now. Bruce Caudill is an old friend of mine! The past couple of visits I haven’t been impressed with the work on my car. I’m just being honest! More

by jsbrech
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alisea Kight
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2024 -

Klaben Ford Lincoln responded

Thank you for for the taking the time to share your feedback about your recent experience with us! We use feedback, like the kind you provided, to tailor our service to the expectations of our customers. Clearly, we did not live up to your service expectations and for that I am truly sorry. I would very much like to discuss with you the details of your recent service visits. Your insight and feedback would be invaluable in shaping our service experience for the future. Please feel free to contact me at any time to discuss this. Sincerely, Jeremy Webster Service Manager Quick Lane of Kent (330)593-6800 jwebster@quicklanekent.com

December 07, 2024

Anthony always makes sure there is a loaner waiting for me when I bring my vehicle in for service. Friendly and always ready to help. More

by csfiala
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2024 -

Klaben Ford Lincoln responded

Good evening! Thank you very much for taking the time to talk with me and share your kind words of Anthony and our service department. Letting me know that the “4” was just a slip of the finger is very relieving. If you get a chance to fix it, it would be greatly appreciated. We certainly appreciate you allowing us to earn your business. If there is anything else we can do to help, don’t hesitate to let us know! Thank you! Aaron Heinlein Asst Service Manager Cell: 330.352.1925

December 06, 2024

David Mitchell is great! He found a car that I love and that was in my price range. I had a really good experience with David, Mike, and everyone at Klaben. I highly recommen More

by mlee4031
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Cooney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Bowen
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Mitchell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marah Brammer
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Quick service and pleasant interactions with the staff. They keep you informed and make sure they understand exactly what you need done. More

by mikeflaitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Kim is always professional, always available and can handle anything that comes up! She is the best! More

by jacobdejean
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Brandvold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mona Crooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe French
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Wolfram
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Alcorn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Bradford
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Simon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Bart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Fano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Thurman Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 06, 2024

Klaben is my home for vehicle lease & service & leave of mind. Always satisfied with their employees More

by deborah17
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Wolf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aaron Guest
5.0
This rating includes all reviews, with more weight given to recent reviews.
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