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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,150 Reviews
Call Service Center (877) 839-4979

1,150 Reviews of Ken Ganley Ford Norton - Service Center

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June 19, 2024

Very good great customer service would recomend to other people and i would return as a customer More

by Zellball
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 20, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

June 15, 2024

Ashley was great working wi try h me answering all my uestios and the man who came to pick me up on cortous Ty car was awesome! Anytime!! More

by Arbor_luv
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 16, 2024 -

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 14, 2024

Easy to work with, understandable, says exactly whats wrong and what’s going to happen More

by kodykasarda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 16, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for sharing your positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

June 07, 2024

Everyone is always friendly and helpful from service to sales. They answered all my questions and made everything simple and easy More

by Zack808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Kneebusch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Leonhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2024 -

Ken Ganley Ford Norton responded

Thank you, Zack, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jun 08, 2024 -

Ken Ganley Ford Norton responded

Hi, we appreciate your positive review about your recent experience with us! Until the next time we meet, take care!

June 04, 2024

Great service. They were courteous and polite. They were professional and communicated throughout the service process More

by mikefirtha
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2024 -

Ken Ganley Ford Norton responded

Mike, Thank you for choosing Ken Ganley Ford Norton. Your feedback and rating mean a lot to us. We're glad Scott and our team were able to help, and we hope to see you again!

June 01, 2024

Love the loan option. And I can always get my car In quick to be fixed! Also love the shuttle service definitely would recommend always! More

by Rsitton33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

Jun 03, 2024 -

Ken Ganley Ford Norton responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

May 29, 2024

The service at Ken Ganley Ford was estimated to be about 2 hours and when all was finished I walked out at 2hrs and 15 mins after paying and getting my freshly washed car back. Thank you for keeping on time More

by PHORNACEK1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 29, 2024 -

Ken Ganley Ford Norton responded

Hi, we are very happy we could provide you with a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 27, 2024

Brianna was great to work with and really helpful. The technicians seemed to be stumped early on but once they found the problem they were quick to get it done. More

by DANTZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford Norton! We are always more than happy to assist you if anything else comes up. Take care!

May 25, 2024

Called Mark in service and kept his promise of getting to it in a few days. It was our RV and we had a trip planned and we got it back in time! More

by Tomspoonemore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark
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May 27, 2024 -

Ken Ganley Ford Norton responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

May 21, 2024

They had a difficult time figuring out what was wrong with the electric system. They did figure out the problem More

by roadwayguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for your review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be positive. Please don't hesitate to reach out if you need anything else.

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