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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,204 Reviews
Call Service Center (877) 839-4979

1,204 Reviews of Ken Ganley Ford Norton - Service Center

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February 18, 2025

Fabulous service, great customer care, extremely knowledgeable, couldn’t ask for anything better from initial call to final follow up More

by andrewjstano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arron
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Feb 18, 2025 -

Ken Ganley Ford Norton responded

Thank you for your business and this review, Andrew. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

February 12, 2025

Briana was very helpful very courteous very prompt. Very happy with the service. and very happy with the service department. More

by jonesje
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 13, 2025 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Brianna and our team, and we look forward to working with you again.

February 11, 2025

Brianna was great. She got me checked in and out quickly when having my vehicle towed in. And while the news wasn't what I wanted to hear upon inspection, she was very More

by Larry M.
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Ken Ganley Ford Norton responded

Larry, Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything Brianna and our team can assist you with in the future, please let us know.

February 06, 2025

I’ve always been treated very fairly. We have bought and had pleasant experience. Highly recommend More

by ERIN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Desmond Norvell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Ken Ganley Ford Norton responded

Thank you, Erin, for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

February 02, 2025

Great service, I dropped it off to get the work done that I requested and they were kind enough to deliver it back to my work!! So pleased More

by Bob p
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Truck department
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Feb 03, 2025 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Bob, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

January 30, 2025

The professionalism of Brianna and all who I made contact with was outstanding! The facility is clean and refreshing! More

by CAROLYNB04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Ken Ganley Ford Norton responded

Carol, Thank you for your very kind review. Brianna and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

January 30, 2025

They always do great work! Always happy to work with them. And it’s always quick and painless More

by Mike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 31, 2025 -

Ken Ganley Ford Norton responded

Mike, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

January 18, 2025

The service was great. The customer service was awesome. Briana scheduled me in for service the very next morning after I contacted them. When my truck was at the dealer, More

by Matlindesmith
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 19, 2025 -

Ken Ganley Ford Norton responded

We are very happy to hear that Brianna provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

January 17, 2025

Great work, great team. I would definitely recommend them to all I know Thanks for your service More

by Chsadmin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 17, 2025

They resolved the problem. The brake pads rubbing on the rotors due to weather, other than that my vehicle was in good condition More

by saundra5814
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 18, 2025 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review, Saundra! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford Norton to be a positive one. Please don't hesitate to reach out if you need anything else.

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