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Ken Ganley Ford Norton - Service Center

Norton, OH

4.6
1,128 Reviews

1,128 Reviews of Ken Ganley Ford Norton - Service Center

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September 19, 2024

We used to get our service work done on our Newmar Bay Star Sport at Klaban Ford. But now they turned us away, for lack of service workers. But we searched and found that Ganley Ford in Norton does work o More

by Robert Skerness
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Igleheart
Sep 19, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us, Robert. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 17, 2024

I needed an update to sync 3 and it was done fast and they were very friendly and professional More

by V1017K
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2024 -

Ken Ganley Ford Norton responded

Thanks for sharing about your experience with Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!

September 15, 2024

Great fast and professional service. I will continue to use their services because they are great More

by Bel311
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2024 -

Ken Ganley Ford Norton responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Norton.

September 13, 2024

Every thing went wrong I called three times and no one called me back. I will explain all of the problems if some will call. More

by dfrancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Spath
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 13, 2024 -

Ken Ganley Ford Norton responded

Can you please reply privately with your first & last name and phone # so that our service manager can call you OR you can email your info to: jwheatley@ganleyauto.com thanks!

September 11, 2024

Everyone I dealt with was very professional and helpful. They continued to work on my truck until the problem was resolved. The work was done on a timely basis. Very Satisfied!! More

by pambadg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Worthington
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Ken Ganley Ford Norton responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

September 06, 2024

I have been a customer with this dealership now for 11 years, 1 month and 2 days. I couldn’t be more happier with this location. Each and every time they seem to amaze me with their experience, kindness a More

by Janel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Desmond
Sep 08, 2024 -

Ken Ganley Ford Norton responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

September 05, 2024

Nice people who know what are doing Decent prices. Delivered on time. Convenient location. Will visit again. More

by Miketurner11140
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Fulton Benya
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 05, 2024 -

Ken Ganley Ford Norton responded

Mike, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

August 27, 2024

I have always had a positive experience with the service department especially with Scott Spath and Ashley Neely, They go over what they are going to do and how long it will take. They put a aftermarket lif More

by Zman77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Neely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 28, 2024 -

Ken Ganley Ford Norton responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Norton.

August 23, 2024

They worked with my 3rd party warranty that I got when I purchased the car at another dealership. I appreciated it, as I didn't realize I purchased a 3rd party one. He was honest, informative and super ni More

by CHERYL.PARK HUGHSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Spath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 23, 2024 -

Ken Ganley Ford Norton responded

It's great to hear that we were able to help you out, Cheryl. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

August 16, 2024

Tom in the commercial department might just be the best salesperson or manager i've worked with on any car purchase. More

by NICK@GOTOAPOLLO.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Stancil
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2024 -

Ken Ganley Ford Norton responded

Thanks, Nick, for sharing your thoughts about your experience with Tom here at Ken Ganley Ford Norton. We appreciate your business and hope to see you again soon!