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Ken Ganley Ford Norton

Norton, OH

4.7
2,959 Reviews
Welcome to Ken Ganley Ford Norton! Located in Norton, OH, Ken Ganley Ford is proud to be one of the premier dealerships in the area. From the moment you walk into our showroom, you'll know our commitment to Customer Service is second to none. We strive to make your experience with Ken Ganley Ford Norton a good one – for the life of your vehicle. Whether you need to Purchase, Finance, or Service a New or Pre-Owned Ford, you’ve come to the right place.
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2835 Barber Rd

Norton, OH

44203

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Showing 2,959 reviews

August 05, 2024

Sales rep was very personable and knowledgeable. Staff was pleasant. Would shop here again in the future More

by Kcm
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Bomgardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 03, 2024

Easy to make an appointment, pre ordered warranty parts, prepared on schedule, courtesy driver was great, everyone was friendly, unfortunately things were broken and missing upon return so I needed to make More

by E-Stang
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Neely
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Worthington
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2024 -

Ken Ganley Ford Norton responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 01, 2024

This was by far the easiest car purchase I’ve ever made! Jack was patient and honest and never made me feel pressured. He was very knowledgeable and provided a lot of detail that made decision making much More

by Kim Heikell
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Leonhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your thoughts on working with our team, Kim. We're glad to hear we delivered such a great experience!

July 31, 2024

Sean Pangburn was extremely helpful and knowledgeable. He made the process super easy. Would highly recommend! More

by nickthom2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Kirchenbauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 01, 2024 -

Ken Ganley Ford Norton responded

Hi, we're happy to hear you had such a positive experience with our team! Thanks for the recommendation, and have an amazing day!

July 29, 2024

Scott and everyone involved with my purchase were extremely knowledgeable and helpful. They made sure I was the priority of th purchase. More

by tmcliff1966
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Bomgardner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Ken Ganley Ford Norton responded

We are so glad that Scott had the opportunity to work with you, and that our team could make this a top-notch experience. We look forward to continuing to serve you in the future!

July 28, 2024

This was one of my best vehicle purchase experiences. Gavin was excellent to work with. We worked out the details via phone and when I arrived, the financing and delivery experience was great. More

by Zach
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Ken Ganley Ford Norton responded

Hi Zach: We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 27, 2024

Easy to work with, simple process. Jack was very informative and took good care of me. More

by danil1321
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jack Leonhard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 28, 2024 -

Ken Ganley Ford Norton responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

Jul 29, 2024 -

Ken Ganley Ford Norton responded

Hello, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford Norton. Please let us know if there is anything else we can do for you; we are more than happy to help!

July 26, 2024

Sean Pangburn was very helpful in assisting us in our car selection! He was very thorough in going over the features on the car. We really appreciated the time he spent with us and getting our phones synce More

by dpangburn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Pangburn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Ken Ganley Ford Norton responded

It's great to hear that Craig and Sean were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Norton!

July 25, 2024

Our experience from the moment we entered the dealership until we drove home in our new Bronco, was absolutely amazing! Tony was extremely knowledgeable and super friendly! We couldn't have asked for a bett More

by Brawson682
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Craig Douglas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Chapman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2024 -

Ken Ganley Ford Norton responded

Hello, thank you; we appreciate your feedback! Please don't hesitate to reach out if there's anything additional we can do for you.

July 23, 2024

Tony was great. It was the easiest and most relaxed car buying experience that I have ever had. More

by tomlinda96
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Zuppe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 24, 2024 -

Ken Ganley Ford Norton responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Tony and our team, and we look forward to working with you again.

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