Greenway Kia West

Greenway Kia West responded

Hi aliesow4, Thank you for the great review and for choosing the service department at Greenway Kia West. I am glad to hear he was excellent, helpful, and able to get everything completed on time for you. It means a lot to know you had such a positive experience. If you ever need anything on future service visits, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Jennifer, Thank you for the wonderful review and for choosing Greenway Kia West again. We truly appreciate your loyalty. It is great to hear that Muhammed delivered another excellent experience and that the entire team made your visit a positive one. We look forward to helping you again when you are ready for your next vehicle. If you ever need anything in the meantime, we are always here to support you. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi l.lesesne, Thank you for the great review and for being such a loyal part of the Greenway Kia West family. It means a lot to know that you and your spouse continue to choose us and are now on your fourth vehicle with our dealership. We truly appreciate your trust and look forward to helping you with every future purchase and visit. If you ever need anything at all, our team is always here for you. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Arik, Thank you for the great review and for trusting the service department at Greenway Kia West. I am very glad to hear that Brett made your experience smooth, kept you updated throughout your visit, and communicated clearly by phone and text. His knowledge and thoroughness make a real difference for our guests. We appreciate your feedback and look forward to helping you again on your next service visit. If you ever need anything, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Douglasenos11, Thank you for the review and for choosing Greenway Kia West. I am glad to hear you found exactly what you came for. We appreciate you giving us the opportunity to help with your vehicle needs. If you ever need anything in the future, our team is always here to assist you. Anas Lazaar General Sales Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

Hi Arik, Thank you for the great review and for trusting the service department at Greenway Kia West. I am very glad to hear that Brett made your experience smooth, kept you updated throughout your visit, and communicated clearly by phone and text. His knowledge and thoroughness make a real difference for our guests. We appreciate your feedback and look forward to helping you again on your next service visit. If you ever need anything, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi AnishaR, Thank you for sharing your feedback. I am very sorry to hear that you felt dismissed and that your concern required several attempts before being addressed. That is not the experience we want any guest to have, and I understand how frustrating that must have been for you. I want to review what happened during your visits so I can understand where our communication and follow through fell short. Your comments about customer satisfaction are especially important, and I take them seriously. Please reach out to me directly when you are able so I can speak with you, go through the details, and work toward resolving this properly. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Arik, Thank you for the great review and for trusting the service department at Greenway Kia West. I am very glad to hear that Brett made your experience smooth, kept you updated throughout your visit, and communicated clearly by phone and text. His knowledge and thoroughness make a real difference for our guests. We appreciate your feedback and look forward to helping you again on your next service visit. If you ever need anything, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Arik, Thank you for the excellent review and for choosing the service department at Greenway Kia West. I am glad to hear that Brett made your visit smooth, kept you informed throughout the process, and provided knowledgeable communication by text and phone. Great customer service is something we take seriously, and it is wonderful to know Brett delivered that experience for you. If you ever need anything on future visits, I am always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Hi Bridges, Thank you for the great review and for choosing the service department at Greenway Kia West. I’m glad to hear our team explained the wait time clearly and made sure you had options, whether you wanted to stay or use the shuttle. Providing helpful, transparent service is always our goal. If you ever need anything on future visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com