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Greenway Kia West

Orlando, FL

Overview
Employees
Reviews
Vehicles
4.3
4,135 Reviews
Experience the Greenway Kia West Difference – Orlando’s Go-To Kia Dealership Y’all looking for a better way to buy a car? Welcome to Greenway Kia West—right in the heart of Orlando, FL! We’re proud to serve Central Florida drivers with a wide selection of brand-new Kia models and top-notch pre-owned vehicles, all with honest pricing and that Southern hospitality you’ll feel the moment you step on the lot. We’re part of the Greenway Automotive family, so you get the power of a nationwide network with the personal care of a local neighbor. Whether you're eyeing a sporty Forte, a family-sized Telluride, or just need dependable service and parts, we’ve got your back every mile of the way. Our certified Kia service center keeps your ride running smooth, and with flexible financing and trade-in specials, we’re all about helping you drive off with confidence and savings. Come on down and see why so many folks in Orlando trust Greenway Kia West—we’ll take care of ya like family.
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3407 West Colonial Dr

Orlando, FL

32808

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Showing 4,135 reviews

November 14, 2025

Great customer service. They explained how long the wait was going to be. If I wanted to stay or leave. They had a shuttle More

by Bridges
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2025 -

Greenway Kia West responded

Hi Bridges, Thank you for the great review and for choosing the service department at Greenway Kia West. I’m glad to hear our team explained the wait time clearly and made sure you had options, whether you wanted to stay or use the shuttle. Providing helpful, transparent service is always our goal. If you ever need anything on future visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

November 13, 2025

Excellent good ? ??? I love the attention and service. Quality work and excellent customer service More

by vasquezcarmenvictoria70
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sopocy
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Nov 29, 2025 -

Greenway Kia West responded

Hi Carmen, Thank you for the wonderful review and for trusting the service department at Greenway Kia West. We’re glad to hear you loved the attention and care you received, and that the quality of the work and customer service made your visit a great one. Brett and the team will be happy to hear your feedback. If you ever need anything on future service visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

November 13, 2025

Great customer service. They kept me informed of the status of my cat They were courteous and knowledgeable. More

by Irvcarmoi
Recommend Dealer
Yes
Employees Worked With
Keiara Lluberes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Keiara Lluberes
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Nov 29, 2025 -

Greenway Kia West responded

Hi Irvcarmoi, Thank you for the great review and for visiting the service department at Greenway Kia West. I’m glad to hear our team kept you informed throughout your visit and that you found everyone courteous and knowledgeable — that level of communication is exactly what we strive for. If you ever need anything on future service appointments, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

Excellent service as always! Tony has been my service advisor for years, I am very pleased with the service he provides. More

by concepciongonzalez001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2025 -

Greenway Kia West responded

Hi Concepcion, Thank you for the wonderful review and for continuing to trust the service department at Greenway Kia West. We’re grateful for your loyalty, and it’s great to hear that Tony has taken excellent care of you over the years — he’ll truly appreciate your kind words. Providing consistent, reliable service is something we take pride in, and we’re always here whenever you need us. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

The dealership itself has a few issues with wait times and communication. The manager Mark is not pleasant to speak with and comes off very rude if you’re asking clarifying questions. He seems condescendi More

by jasminejedwards91
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brett Sopocy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Foster
1.0
This rating includes all reviews, with more weight given to recent reviews.
Gabriel Taurus
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2025 -

Greenway Kia West responded

Hi Jasmine, I’m very sorry to hear about your experience and the concerns you raised regarding communication and wait times during your visit. I’m also truly sorry that your interaction with me came across as rude or condescending — that is not the experience I ever want for any guest, and I appreciate you being honest about how it made you feel. I want to review what happened during your visit so I can address this directly and ensure we do better moving forward. Your feedback is important, and I’d like the opportunity to speak with you, understand the situation more clearly, and work toward making this right. Please reach out to me when you’re comfortable so we can talk through your experience. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

Excellent as always! Been going there for years and Tony always has been great, caring and professional. More

by concepciongonzalez001
Recommend Dealer
Yes
Employees Worked With
Tony
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Nov 29, 2025 -

Greenway Kia West responded

Hi Concepcion, Thank you for the excellent review and for being a loyal guest of the service department at Greenway Kia West for so many years. We truly appreciate your continued trust. It’s wonderful to hear that Tony has consistently provided great, caring, and professional service — he takes pride in taking care of his customers, and your recognition means a lot. If you ever need anything on future visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

Excellent as always! Been going there for years and Tony always has been great, caring and professional. More

by concepciongonzalez001
Recommend Dealer
Yes
Employees Worked With
Tony
Report | Print
Nov 29, 2025 -

Greenway Kia West responded

Hi Concepcion, Thank you for the excellent review and for being a loyal guest of the service department at Greenway Kia West over the years. We truly appreciate your continued trust. It’s wonderful to hear that Tony has consistently provided great, caring, and professional service — he takes a lot of pride in supporting our customers, and your kind words mean a great deal to him and the entire team. If you ever need anything on future visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

I had an appt. for an oil change. Jesse told me it would take 2-3 hours. It took 3 hrs & 10 minutes. Why does it take so long? That is ridiculous! The manager in More

by grant6959
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jesse Martins
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 29, 2025 -

Greenway Kia West responded

Hi grant6959, Thank you for taking the time to share your experience. I am sorry that your oil change took longer than the estimate you were given. A delay of more than three hours for a scheduled appointment is not acceptable, and I understand why you were frustrated. I am also concerned to hear your impression of the interaction you witnessed in the service office. Our guests should never see anything that gives the impression of tension or disrespect among team members. I appreciate you mentioning it, and I will address it directly with the staff involved. I would like to review what happened during your visit so I can understand the cause of the delay and ensure we provide better communication and a smoother experience in the future. Please reach out to me when you are able. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

My service was great. and my advisor was. Excellent. I would recommend my friends to. More

by Prtyann67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Nguyen
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2025 -

Greenway Kia West responded

Hi Prtyann, Thank you for the great review and for trusting the service department at Greenway Kia West with your vehicle. I’m glad to hear your service was excellent and that your advisor took good care of you throughout your visit. We truly appreciate your recommendation — it means a lot to our team. If you ever need anything on future service appointments, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

November 12, 2025

Britt was awesome all staff is helpful as well Britt was very helpful made sure I received my car by 430 More

by willatriceharvey
Recommend Dealer
Yes
Employees Worked With
Brett Sopocy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brett Sopocy
Report | Print
Nov 29, 2025 -

Greenway Kia West responded

Hi Willatrice, Thank you for the wonderful review and for choosing the service department at Greenway Kia West. I’m glad to hear Brett took great care of you and that the rest of our staff was helpful throughout your visit. It’s great to know Britt made sure your vehicle was ready by 4:30 just as you needed. If you ever need anything on future service visits, I’m always here to help. Mark Foster Service Manager markfoster@greenwayauto.com

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