BMW of West Chester - Service Center

The service department is horrible. They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle wou They overcharge you and complete services that were not approved. I was told my car would be $1,500 then the following day I was told the vehicle would be $1,700. Upon picking up the vehicle the bill was over $2000. When I questioned the bill they couldn’t even explain the costs. They said they were having problems with their estimating software. No transparency. Be ware of this dealer. I would not recommend ever using their service. More

Very Professional. Never had a problem. Everyone at BMW was friendly and showed they cared Never had a problem. Everyone at BMW was friendly and showed they cared More

Thank you for your help - much appreciated. You all make it a great experience. -A.J. Harper You all make it a great experience. -A.J. Harper More

Great customer service experience from scheduling to updates on repair progress to completion of issue. updates on repair progress to completion of issue. More

Very fast and easy service was in and out in less then an hour lots of information to the customer as well hour lots of information to the customer as well More

Made it comfortable to wait. Very polite. Washed the car which is always a plus. Very polite. Washed the car which is always a plus. More

The dealership only issue I have with it is that you guys overbook all the time and can never get a car in and out in one day it always takes multiple days but other than that all good overbook all the time and can never get a car in and out in one day it always takes multiple days but other than that all good More

Super exact service. They provide de Uber option which is great! Cordial treatment. Car bavk was clean They provide de Uber option which is great! Cordial treatment. Car bavk was clean More

Very helpful. Listen to what I had to say addressed every one of my questions. Called me promptly. Explained how I could better operate my car. Listen to what I had to say addressed every one of my questions. Called me promptly. Explained how I could better operate my car. More

Heather and the BMW Team have been extremely professional and pleasant to partner with. I greatly appreciate their support and guidance. and pleasant to partner with. I greatly appreciate their support and guidance. More