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BMW of West Chester - Service Center

West Chester, PA

4.7
660 Reviews

660 Reviews of BMW of West Chester - Service Center

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December 15, 2023

Friendly, efficient checkin. Service completed in timely manner. Loaner provided. I was kept informed of progress in completing service. More

by rjpolinsky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 18, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the friendly and efficient performance of our service team. Many thanks for choosing BMW of West Chester!

December 15, 2023

Booked first appointment - 7:30am hoping to get my car back in time to go to the office. Did not happen and no communications from the service dept! Left a number of voice mails since my rep did not ans More

by hlubert
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept.
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Dec 18, 2023 -

BMW of West Chester responded

We can certainly appreciate your frustration in not being able to get a timely update on the progress with your vehicle from your service advisor. Timely communication is the foundation of excellent customer service. We hope you will give us the opportunity to demonstrate the superior service experience we are typically known for on a future visit here at BMW of West Chester.

December 14, 2023

Staff is always professional and helpful and makes every attempt to work around the needs of the customer More

by hedderickj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joseph Izzi
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Dec 15, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and helpful performance of our service team. Many thanks for choosing BMW of West Chester!

December 12, 2023

My service experience with Harold was very good and on par. He did a great job communicating and had my vehicle ready when promised. More

by pittsda
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
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Dec 13, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the effective communication delivered by Harold on your recent visit. Many thanks for choosing BMW of West Chester!

December 09, 2023

My rating is due to a continuous engine service issue my car has been experiencing since 11 days after purchase that has not yet been fixed. More

by aiharris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2023 -

BMW of West Chester responded

As was stated at your last service visit we would recommend starting an oil consumption test with an oil change and to bring the vehicle back when the oil light comes on in order to document the mileage.

Dec 13, 2023 -

aiharris responded

My last visit I paid for what I was told was the beginning of an oil consumption test and to bring the vehicle back when the light came on again. I contacted you November 30th advising the engine and oil light came on. Your scheduler stated I could not bring my car in until December 14th, 2 weeks after the light would've came on which would taint the results of the oil testing. Again, I’ve been going through this since 11 days after purchase and now will be contacting the Pennsylvania attorney generals office and better business bureau.

December 07, 2023

Always a great experience! Thank you for continuing to exceed my expectations. Melissa, always a pleasuare to deal with you! More

by ekaiser0
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 08, 2023 -

BMW of West Chester responded

We are gratified to hear you have continued to be so pleased with the service experience delivered by Melissa! Many thanks from all of us here at BMW of West Chester!

December 07, 2023

we are a long time customer. always pleased with Otto’s and are evaluating the new ownership. So far OK. More

by betty.driscoll45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2023

My service manager was very helpful and kind. There was one woman there who was unfriendly and ignored my presence for several minutes. More

by Anniediver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
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Dec 07, 2023 -

BMW of West Chester responded

We're happy to hear your were so pleased with the helpfulness and kindness of your service advisor Joe. We regret to hear your initial presence was not acknowledged courteously. We look forward to a better overall experience on your next visit.

December 06, 2023

Excellent service. I was able to work while waiting for the service on my car to be completed. More

by flagonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
Report | Print
Dec 07, 2023 -

BMW of West Chester responded

We are delighted to hear you were able to be productive here while waiting for your vehicle to be serviced. Many thanks for choosing BMW of West Chester!

December 06, 2023

Got an appointment quickly. Car was finished when I expected Good job on the tire replacement More

by RUSTY1323
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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Dec 07, 2023 -

BMW of West Chester responded

Excellent! We're pleased to hear our service team was able to assist you so efficiently! Many thanks for choosing BMW of West Chester!

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