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BMW of West Chester - Service Center

West Chester, PA

4.7
625 Reviews

625 Reviews of BMW of West Chester - Service Center

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December 07, 2023

Always a great experience! Thank you for continuing to exceed my expectations. Melissa, always a pleasuare to deal with you! More

by ekaiser0
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 08, 2023 -

BMW of West Chester responded

We are gratified to hear you have continued to be so pleased with the service experience delivered by Melissa! Many thanks from all of us here at BMW of West Chester!

December 07, 2023

we are a long time customer. always pleased with Otto’s and are evaluating the new ownership. So far OK. More

by betty.driscoll45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 06, 2023

My service manager was very helpful and kind. There was one woman there who was unfriendly and ignored my presence for several minutes. More

by Anniediver1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
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Dec 07, 2023 -

BMW of West Chester responded

We're happy to hear your were so pleased with the helpfulness and kindness of your service advisor Joe. We regret to hear your initial presence was not acknowledged courteously. We look forward to a better overall experience on your next visit.

December 06, 2023

Excellent service. I was able to work while waiting for the service on my car to be completed. More

by flagonell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
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Dec 07, 2023 -

BMW of West Chester responded

We are delighted to hear you were able to be productive here while waiting for your vehicle to be serviced. Many thanks for choosing BMW of West Chester!

December 06, 2023

Got an appointment quickly. Car was finished when I expected Good job on the tire replacement More

by RUSTY1323
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frank Adinolfi
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Dec 07, 2023 -

BMW of West Chester responded

Excellent! We're pleased to hear our service team was able to assist you so efficiently! Many thanks for choosing BMW of West Chester!

December 05, 2023

Awesome service and they serviced my car very well. It’s where I will go for my regular maintenance More

by GYMGAM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 06, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the performance of our service team. Many thanks from all of us here at BMW of West Chester!

December 03, 2023

Exemplary Service. Honesty, good communication, and good workmanship. What else could you ask for? Melissa is a model Tech rep. More

by snyderdavidp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

BMW of West Chester responded

Thank you for your wonderful compliments for the performance of Melissa and our service team from all of us here at BMW of West Chester!

December 02, 2023

Efficient Personable Luxurious Expensive Professional and ten other words because the text interface requires it. More

by KJBILLINGS
Recommend Dealer
Yes
Employees Worked With
Joe
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Dec 04, 2023 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and efficient performance by our team here at BMW of West Chester!

November 30, 2023

Professional, warm, eager to help and more! Grateful for his friendly service and excellent customer service. Bill is our go to car guy. He clearly gives his all to advocate for us and explain More

by PatdPat
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 01, 2023 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the professional and friendly service delivered by Bill. Many thanks for choosing BMW of West Chester!

November 29, 2023

RIM wasn’t replaced by the agent as promised and it was a warranty repair. More

by jlippard04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Fritz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 29, 2023 -

BMW of West Chester responded

Unfortunately your Safeguard warranty would cover bends or cracks but does not cover cosmetic damage such as curb rash.

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