BMW of West Chester - Service Center

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

Service is what distinguishes West Chester BMW. They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s from them and will continue to do so. The new owners seem to be supportive of Otto’s people and processes. More

Joe was great to work with, kept me informed at all time of how the work was progressing and costs for various services that needed to be performed. He also provided me with a loaner vehicle on short notic of how the work was progressing and costs for various services that needed to be performed. He also provided me with a loaner vehicle on short notice. More

Joe always takes care of me and really is thorough and practical and responsive and just plain cool practical and responsive and just plain cool More

I like dealing with Joe, the service manager. He always responds to my concerns in a timely manner He always responds to my concerns in a timely manner More

Very pleasant and respectful staff. Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, bu Listened to our concerns and made us feel important. Would recommend this dealership to anyone looking for a BMW. Even for us it's a far drive, but so worth it More

Caroline was extremely helpful. However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never order However, I specifically went there for brake replacement on 10/1 (scheduled after my inspection during September and the brake pads were never ordered. I am still waiting to have the brakes replaced. More

I was having problems with my Bmw radio and I called Rachel in the morning. She called me back as soon as she came into the office. She saw me at my convenience. Spent an entire hour with me, figuring o Rachel in the morning. She called me back as soon as she came into the office. She saw me at my convenience. Spent an entire hour with me, figuring out the problem. She is very knowledgeable. She is the best BMW Genius I’ve ever worked with. She’s very pleasant and a good teacher. She is worth buying a car at Westchester Bmw. More

This is the best dealership I have dealt with and Scott is extremely knowledgeable about all things BMW. is extremely knowledgeable about all things BMW. More

Rachel was very informative and patient with me. She answered all my questions with confidence She answered all my questions with confidence More