BMW of West Chester - Service Center

Very accommodating and professional. Heather was helpful in explaining things as was the rest of the service staff. Heather was helpful in explaining things as was the rest of the service staff. More

Heather is great! Service was great. Explained all recommended services snd everything was promptly completed Service was great. Explained all recommended services snd everything was promptly completed More

The service that was performed was for a recall to check or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the inspection he performed as well. Joe is professional and thorough. More

I have been going to BMW of West Chester (formerly Otto’s BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). More

Always had a good experience here. That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone e That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone else at all, but that Rob was fantastic. I miss seeing his smile. More

Great service I was send a video of the status of my vehicle explaining what was needed. vehicle explaining what was needed. More

As a customer who began my relationship with this dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the i dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the inspection part of the service on Friday, Nov 2, 2024, the employee who did the inspection of emissions, disconnected the gas cap (cord) from where it connects. The employee didn’t have to disconnect the cord from where it is attached to perform this part of the inspection, and it should not have been just left for me, as the customer, to reattach it. That is why the manufacturer. BMW, designed it so that the cap is tethered to the gas compartment. In my opinion, this was disrespectful to me. More

My experience was wonderful because my service advisor was great and so were the mechanics that worked on my car was great and so were the mechanics that worked on my car More

Excellent dealership really a pleasure to deal with in the process of ordering and purchasing a new car. the process of ordering and purchasing a new car. More