Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

BMW of West Chester - Service Center

West Chester, PA

4.7
650 Reviews

650 Reviews of BMW of West Chester - Service Center

Sort by
March 10, 2024

Had a 10am oil change appointment dropped car off. Harold calls me back says appointment canceled due to lack of mechanics. After I told him I would not go back to your dealership and after I spoke to More

by riverajulio40
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold
Report | Print
Mar 11, 2024 -

BMW of West Chester responded

We regret any unintended stress you experienced over the possibility that we believed we were might not be able to complete your vehicle on the day originally scheduled. Fortunately we were able to complete it before the end of the day.

March 10, 2024

Everyone was courteous. No thanks OK I will type 10 words how was that everyone More

by mhscrs
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
Mar 11, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the courteous performance delivered by our service team. Many thanks for choosing BMW of West Chester!

March 09, 2024

Excellent Excellent job, and excellent customer service It's the best place to be. I have no hesitation to recommend anyone to your dealership More

by maddieconteh1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Mar 11, 2024 -

BMW of West Chester responded

We are truly delighted to hear you were so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

March 08, 2024

Good I have no issues with the dealership. My experience been good. Service could be a little more detailed with finding with vehicle. More

by Lensees
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
March 07, 2024

Harold and the tech were really good in diagnosing the problem and fixing it to my satisfaction More

by Riazabdul
Recommend Dealer
Yes
Employees Worked With
Harold
Report | Print
Mar 07, 2024 -

BMW of West Chester responded

Outstanding! We are delighted to hear you were so pleased with the assistance provided by Harold and our service team. Many thanks for choosing BMW of West Chester!

March 05, 2024

Everything was professional. It really helped to have a loaner car while my car was being worked on. More

by brunnerjoel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Joseph Izzi
Report | Print
Mar 06, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional assistance of our service team and enjoyed the convenience of our loaner vehicle. Many thanks again for choosing BMW of West Chester!

March 05, 2024

Easy drop off and kept me informed of work being performed- quick checkout - car returned clean More

by rdwsmw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the easy and efficient performance of our service team. Many thanks for choosing BMW of West Chester!

March 05, 2024

Joe and team are always courteous and professional during visits, loaners are always nice and clean or if waiting in the lounge it has plenty of amenities and easy to work remotely from. More

by DYLAN.FEWELL7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
Report | Print
Mar 06, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the courteous and professional performance delivered by Joe and our service team. Many thanks for choosing BMW of West Chester!

March 05, 2024

BMW made my appointment very easy. They were courteous and kind making my experience very nice…..but very pricey💸💸 More

by kimmiskowic
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the easy and courteous performance of our service team. Many thanks for choosing BMW of West Chester!

March 04, 2024

Very easy to work with, prompt communications, and service exactly as expected. Drop off and pick up were also very easy. Dropped off overnight and left the key for the earliest service appointment th More

by clgray07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 06, 2024 -

BMW of West Chester responded

We are pleased to hear your found your service experience easy and efficient experience we always strive for. Many thanks for choosing BMW of West Chester!

1
...
23
24
25
...
65