Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West Chester - Service Center
West Chester, PA
704 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
704 Reviews of BMW of West Chester - Service Center
Sort by
May 29, 2024
Its always a pleasure to work with Frank, he helps keep our car in great shape. our car in great shape. More
by rswelter
Verified CustomerEmployees Worked With
May 26, 2024
Great timely service. There was a delay in getting some parts, but having the loaner car made it a non event. There was a delay in getting some parts, but having the loaner car made it a non event. More
by snyderdavidp
May 24, 2024
I've purchased two new BMW's from Otto's / BMW of West Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Servi Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Service Advisor. I also want to give a shout out to Rich Weller, Service Director, for his assistance in scheduling my appointments. This service department is a primary reason for my BMW purchase decisions. More
by BMW DRIVER
May 24, 2024
The service person Joe is very responsive. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. More
by rrvanguri
Employees Worked With
May 22, 2024
This is my 7th 5 series from this dealer and I wouldn't buy or service anywhere else. buy or service anywhere else. More
by FINNEGAN2
May 21, 2024
Always excellent service. I have a lot of confidence in the shop. Good communication with service advisor too. I have a lot of confidence in the shop. Good communication with service advisor too. More
by terrycallahan
Employees Worked With
May 21, 2024
Great customer service, Uber service round trip. I will definitely go back but just a little pricy. I will definitely go back but just a little pricy. More
by eva.wingrove
Employees Worked With
May 19, 2024
I've been buying cars and having them serviced at BMW of West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well done. More
by KLEYLEIN0
Employees Worked With
May 18, 2024
BMW of West Chester is an exceptional facility. My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchas My family has purchased vehicles from this location for nearly 20 years; despite living in NJ, I have every intention of returning for future purchases. Staff consistently go above and beyond to assist customers and provide exceptional service. Daniel Stangel and Chris (Service Manager) are outstanding! I recommend all of my friends and coworkers purchase/service with BMW of West Chester. More
by X3
Employees Worked With
Other Employees :
Chris (Service Manager) and Daniel Stangl (Sales), Harold Harris
May 18, 2024
Melissa Gibson is fabulous! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! She is professional, friendly and communicative! I always feel that she is personally monitoring my vehicle and addressing my concerns! Five Star! More
by ljostanek
