Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
BMW of West Chester - Service Center
West Chester, PA
666 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
666 Reviews of BMW of West Chester - Service Center
Sort by
Verified Customer
April 26, 2024
Melissa is always friendly and professional, we know she gets us an appointment in as timely a manor as she can gets us an appointment in as timely a manor as she can More
by laruesre
Employees Worked With
April 25, 2024
I typically have a good experience with Frank, but this time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and time was not good. I booked a service appointment and requested ALL required services for the mileage. Frank called after inspecting the car and suggested services that he said were optional. I elected not to have some of the optional services done. When I returned home, the dashboard indicated that service was still overdue. I called Frank and he said service was still overdue because I opted out of the services. Of course I did - he said they were optional! Frank needs to be clearer about what services are required vs optional, as the car clearly thinks the services need to be done, and reminds me every time I start the car. If there is a major issue in the near future, I don't want Ottos pointing to my decision to opt out of a required service. Better communication with the customer was needed here, considering what is being paid. I hope someone reads this. More
by chrisrothe
Employees Worked With
April 24, 2024
Heather was very friendly, knowledgeable, and provided me with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were e with timely updates on the progress of the status of our vehicle in for service. The video updates from the technician working on our vehicle were excellent. More
by piperrmk
April 24, 2024
I thought that everything from the greeter to the service was phenomenal. Will certainly be back. was phenomenal. Will certainly be back. More
by pbd0001
April 23, 2024
Great experience and detailed information provided regarding needs current and future needs for my car. regarding needs current and future needs for my car. More
by sab1913
Employees Worked With
April 22, 2024
Top class service. what you would want when purchasing a luxury car. Highly recommend this dealership. what you would want when purchasing a luxury car. Highly recommend this dealership. More
by christopher.grilli
Employees Worked With
April 22, 2024
Great and courteous as always. Staff stands behind their work…clean and efficient as always. Staff stands behind their work…clean and efficient as always. More
by DNADIN
Employees Worked With
April 22, 2024
Very knowledgeable about the vehicles. Expertise in electric. Vehicles and excellent customer service throughout the y. Expertise in electric. Vehicles and excellent customer service throughout the y. More
by pwellsy7
April 22, 2024
Been very happy with my experience at BMW of West Chester. Consistently excellent service. Thank You. Chester. Consistently excellent service. Thank You. More
by rgiberson1974
Employees Worked With
