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BMW of West Chester - Service Center

West Chester, PA

4.7
625 Reviews

625 Reviews of BMW of West Chester - Service Center

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March 12, 2024

I was made aware of all the required service and costs from the very beginning. No surprises! More

by ckniebel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 13, 2024 -

BMW of West Chester responded

We always strive to provide a transparent service experience. Many thanks for choosing BMW of West Chester!

March 11, 2024

Recommendations are typically spot on. Heather is trustworthy. I would recommend to family/friends. Repeat customer. More

by glattss
Recommend Dealer
Yes
Employees Worked With
Heather D
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Mar 12, 2024 -

BMW of West Chester responded

We are gratified to hear you have been so pleased with the assistance delivered by Heather and our team. Your trust and confidence is so important to us. Many thanks again for choosing BMW of West Chester!

March 11, 2024

Had squeaking tires - service was very thorough in research & explanation Very pleased with the service received More

by debrobison
Recommend Dealer
Yes
Employees Worked With
Caroline Coombs
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Mar 12, 2024 -

BMW of West Chester responded

We are thrilled to hear you have been so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

March 11, 2024

Professional, expert service that was efficient. Staff was communicating with me consistently. Went above and beyond my expectations. More

by djenea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
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Mar 12, 2024 -

BMW of West Chester responded

We are thrilled to hear the performance of our service team exceeded expectations. Many thanks from all of us here at BMW of West Chester!

March 11, 2024

Melissa Gibson Is a great Service Advisor she definitely makes me and my Family feel appreciated and valued! I have been dealing with Otto(West Chester BMW) for several years now and Melissa is by far the b More

by kiki96010405
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
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Mar 13, 2024 -

BMW of West Chester responded

We are truly gratified to hear you and your family have been so pleased with the assistance provided by Melissa. Many thanks for continuing to choose BMW of West Chester!

March 10, 2024

Had a 10am oil change appointment dropped car off. Harold calls me back says appointment canceled due to lack of mechanics. After I told him I would not go back to your dealership and after I spoke to More

by riverajulio40
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Harold
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Mar 11, 2024 -

BMW of West Chester responded

We regret any unintended stress you experienced over the possibility that we believed we were might not be able to complete your vehicle on the day originally scheduled. Fortunately we were able to complete it before the end of the day.

March 10, 2024

Everyone was courteous. No thanks OK I will type 10 words how was that everyone More

by mhscrs
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
Report | Print
Mar 11, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the courteous performance delivered by our service team. Many thanks for choosing BMW of West Chester!

March 09, 2024

Excellent Excellent job, and excellent customer service It's the best place to be. I have no hesitation to recommend anyone to your dealership More

by maddieconteh1
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Report | Print
Mar 11, 2024 -

BMW of West Chester responded

We are truly delighted to hear you were so pleased with the performance of our service team. Many thanks for choosing BMW of West Chester!

March 08, 2024

Good I have no issues with the dealership. My experience been good. Service could be a little more detailed with finding with vehicle. More

by Lensees
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Melissa Gibson
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March 07, 2024

Harold and the tech were really good in diagnosing the problem and fixing it to my satisfaction More

by Riazabdul
Recommend Dealer
Yes
Employees Worked With
Harold
Report | Print
Mar 07, 2024 -

BMW of West Chester responded

Outstanding! We are delighted to hear you were so pleased with the assistance provided by Harold and our service team. Many thanks for choosing BMW of West Chester!

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