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BMW of West Chester - Service Center

West Chester, PA

4.7
713 Reviews

713 Reviews of BMW of West Chester - Service Center

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August 09, 2024

Service was excellent, they got me in and out quickly and took care of fixing something I had not mentioned when I set up my appointment online. All very professional. More

by globaljusticellc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the professional and efficient performance of our service team. Many thanks from all of us here at BMW of West Chester!

August 09, 2024

Always so attentive and knowledgeable. I’d give more stars if I could! Caroline and her communication are second to none! More

by mandygiannattasio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for the excellent communication delivered by Caroline on your service visit. Many thanks from all of us here at BMW of West Chester!

August 09, 2024

Appointment time was good. Everyone took care of everything quickly and easily.good experience. Well run More

by DMD328
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the efficient performance of our service team. Many thanks from all of us here at BMW of West Chester!

August 09, 2024

I love cars and have been to so many dealers in PA, DE and NJ but I've never had anyone who has the best experience and customer service. Also, Otto's BMW is the best dealership in my opinion. I am having More

by Vu Nguyen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

BMW of West Chester responded

We are gratified to hear you have continued to be so pleased with the performance of our team here at BMW of West Chester!

August 09, 2024

Service advisor always very concise with explanation of the service and future services as qell More

by kwkbanahene
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are gratified to hear you have been so pleased with the concise and informative performance delivered by your service advisor. Thank you for choosing BMW of West Chester!

August 09, 2024

Came in for my regular service. Service last just an hour or so. Was very timely and professional. Highly recommend them. Will be back for my future services. More

by Rainier
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the timely and professional performance of our service team. Many thanks from all of us here at BMW of West Chester!

August 09, 2024

Excellent service. Courteous. Prompt. Helpful sales team and Genius team. Service costs on the high side. More

by jspare3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 09, 2024 -

BMW of West Chester responded

We are gratified to hear you were so pleased with the courteous performance of our team here at BMW of West Chester!

August 09, 2024

Responsive. Great communications. Scheduling on line is the best I’ve experienced. Quick repairs. Friendly. More

by jawa525252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2024 -

BMW of West Chester responded

We are happy to hear you found our online scheduler convenient to use and were so pleased with the friendly performance of our service team. Thank you for choosing BMW of West Chester!

July 20, 2024

excellent service experience. They took care of an issue quickly and Heather was flexible when having to revise something that wasn’t even her doing!! More

by chrispaolino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

BMW of West Chester responded

We are pleased to hear Heather was able to assist you so effectively! Many thank for choosing BMW of West Chester!

July 09, 2024

Jay was fantastic to work with. Responsive, professional, friendly. He’s a high recommend and who I will be calling for my next car. More

by c_j0
Recommend Dealer
Yes
Employees Worked With
Nick Capparelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 10, 2024 -

BMW of West Chester responded

We are delighted to hear you enjoyed the friendly and professional purchase experience delivered by Jay. Many thanks from all of us here at BMW of West Chester!

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