BMW of West Chester - Service Center

Bill Cosenza has always been easy to speak to and he explains the process clearly answering any and all questions thoroughly. Many thanks Bill. explains the process clearly answering any and all questions thoroughly. Many thanks Bill. More

Excellent service, especially Bill Cosenza! Great communications throughout the process. Very thorough and knowledgeable! Thank you! Great communications throughout the process. Very thorough and knowledgeable! Thank you! More

The dealership has shown us efficient service and good communication on several occasions. They strike us as professionally competent. communication on several occasions. They strike us as professionally competent. More

I was able to secure a next day appointment with "the Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. Genius". She solved my problem immediately. Her kindness and professionalism were outstanding. More

A great place to take your old bmw fir service, they are honest and skilled mechanics, even the service advisor was respectful and honest honest and skilled mechanics, even the service advisor was respectful and honest More

On Saturday October 19th my 2021 M340i was scheduled for a 10:40 am appointment. We removed the summer performance tires and replaced them with new winter tires. I supplied the tires and black balance weigh a 10:40 am appointment. We removed the summer performance tires and replaced them with new winter tires. I supplied the tires and black balance weights to match the wheels , the dealership allowed me to do so and I’m grateful because my wheels are black and I hate the silver balance weights. It never fails when I take my car to BMW of west Chester pa. They always welcome me with a smile and I’m grateful to Bill Cosenza the service advisor who was more helpful and supportive than I was expecting. He was swamped with paperwork and he took the time to make sure that I was completely satisfied and comfortable with the process. Bill made sure to let me know how much longer and what’s going on. He kept me informed and not just sitting there waiting. Thank you bill you did a great job on Saturday in helping me . More

Joe was great to work with, kept me informed at all time of how the work was progressing and costs for various services that needed to be performed. He also provided me with a loaner vehicle on short notic of how the work was progressing and costs for various services that needed to be performed. He also provided me with a loaner vehicle on short notice. More

Service is what distinguishes West Chester BMW. They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s They have re engineered the customer process to be a smooth as possible. Also the loaner vehicle takes out any stress. I have purchased six BMW’s from them and will continue to do so. The new owners seem to be supportive of Otto’s people and processes. More

Joe always takes care of me and really is thorough and practical and responsive and just plain cool practical and responsive and just plain cool More