Back

BMW of West Chester - Service Center

West Chester, PA

4.6
534 Reviews

534 Reviews of BMW of West Chester - Service Center

Sort by
June 20, 2024

All of the staff at BMW of west chester are awesome! Ive never dealt with a better outfit. More

by SilverX5Whisler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Stangl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Noel Montesano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Blubello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

BMW of West Chester responded

We are delighted to hear you have been so pleased with the performance of our team here at BMW of West Chester!

June 20, 2024

Great service as is typical of our service advisor Melissa G. and prompt and effective repairs at a reasonable price. More

by jason.showers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2024 -

BMW of West Chester responded

We are delighted to hear you have continued to be so pleased with the service experience delivered by Melissa! Many thanks for choosing BMW of West Chester!

June 19, 2024

Staff, specifically Harold was knowledgeable, courteous and friendly. It was a great experience and I intend to service my vehicle here in the future. More

by cfwalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Harold Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the knowledgeable and friendly service experience delivered by Harold and our team. Many thanks for choosing BMW of West Chester!

June 18, 2024

West Chester BMW has the most knowledgeable and professional service department on the Main Line. More

by ROLIVER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clayton
Jun 18, 2024 -

BMW of West Chester responded

We gratified to hear you were so pleased with the knowledgeable and professional performance of our service team. Many thanks again for choosing BMW of West Chester!

June 18, 2024

They were able to find the problem with my car both quickly and easily. I appreciated the proactive communication from Heather More

by SUSANHAID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the communicative service experience delivered by Heather. Many thanks for choosing BMW of West Chester!

June 17, 2024

I did not know it was not Otto’s anymore. staff was polite and helpful. Ease of dropping off and picking up after service. I like the was the technician gives avisual and audia report on t More

by emullray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

BMW of West Chester responded

We are delighted to hear you continued to be so pleased with the performance of our service team as we move forward as BMW of West Chester!

June 17, 2024

The dealership and Bill my service advisor, were exceptionally professional, courteous, and timely. Bill went beyond any normal expectation of support with my service due to the fact I hadn't been t More

by edp61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

BMW of West Chester responded

We are delighted to hear you were so please with the professional and courteous service experience delivered by Bill and found the technician video useful and informative. Many thanks from all of us here at BMW of West Chester!

June 17, 2024

Bill was very professional and knowledgeable. He made the service process very pleasant. He is always very helpful and explains things throughly. More

by chris@cavalierhomes.org
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for the professional assistance delivered by Bill. We are delighted to hear you were so pleased. Many thanks again for choosing BMW of West Chester!

June 17, 2024

Both Bill and Chris a great service people. I always receive prompt service and my vehicle is repaired properly. More

by DONVAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2024 -

BMW of West Chester responded

Thank you for your wonderful compliments for Bill and Chris. We are delighted to hear you continue to be so pleased. Many thanks for choosing BMW of West Chester!

June 14, 2024

Great experience. Phil was great- very knowledgeable about the product and was easy to deal with. More

by jeffdonovan0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phil
Jun 17, 2024 -

BMW of West Chester responded

We are delighted to hear you were so pleased with the knowledgeable purchase experience delivered by Phil! Many thanks from all of us here at BMW of West Chester!

1
...