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BMW of West Chester - Service Center
West Chester, PA
662 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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662 Reviews of BMW of West Chester - Service Center
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November 20, 2024
I have been working with this dealership for over 25 years. Would not go anywhere else. Great sales / service. years. Would not go anywhere else. Great sales / service. More
by Jkaspar
Verified Customer
November 20, 2024
Very accommodating and professional. Heather was helpful in explaining things as was the rest of the service staff. Heather was helpful in explaining things as was the rest of the service staff. More
by DKOLOVOS
Employees Worked With
November 17, 2024
Heather is great! Service was great. Explained all recommended services snd everything was promptly completed Service was great. Explained all recommended services snd everything was promptly completed More
by GINNA.ANDERSON
November 16, 2024
The service that was performed was for a recall to check or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the or replace the airbag if required. The airbag was not replaced after inspected as there was no issue. Joe Izzi kept me informed in reference to the inspection he performed as well. Joe is professional and thorough. More
by RELODES
Employees Worked With
November 16, 2024
I have been going to BMW of West Chester (formerly Otto’s BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). BMW) for many years and they are always very professional and perform great work and at a reasonable price (for a dealer). More
by djlane16
November 16, 2024
Always had a good experience here. That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone e That is probably why we bought three cars from here. Miss my original SA Rob Johan. He was the best of the best of the best. Nothing against anyone else at all, but that Rob was fantastic. I miss seeing his smile. More
by mzosiecki
November 13, 2024
Great flexibility. Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I Thank for offering loaner. I came back late so hard to get n explanation on the bill as couple of services were pushed back. The only critique I have is that my seat 💺 got moved and never put back to the programmed level. Overall great job. More
by RAMINDERCHATHA
Employees Worked With
November 13, 2024
Great service I was send a video of the status of my vehicle explaining what was needed. vehicle explaining what was needed. More
by KRISTAANNK
Employees Worked With
November 10, 2024
As a customer who began my relationship with this dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the i dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the inspection part of the service on Friday, Nov 2, 2024, the employee who did the inspection of emissions, disconnected the gas cap (cord) from where it connects. The employee didn’t have to disconnect the cord from where it is attached to perform this part of the inspection, and it should not have been just left for me, as the customer, to reattach it. That is why the manufacturer. BMW, designed it so that the cap is tethered to the gas compartment. In my opinion, this was disrespectful to me. More
by CPAMTOO
November 09, 2024
My experience was wonderful because my service advisor was great and so were the mechanics that worked on my car was great and so were the mechanics that worked on my car More
by MEISENHARDT86
Employees Worked With
