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BMW of West Chester
West Chester, PA
4,241 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,736 service reviews
April 13, 2026
Caroline was attentive and thoughtful The whole experience at BMW of West Chester went without any issues. Service was quick and easy. Everything was explained and done on time. experience at BMW of West Chester went without any issues. Service was quick and easy. Everything was explained and done on time. More
by FINZZZ
Verified Customer
April 09, 2026
They do a great job over here. Amy, Melissa, and the rest of the service advisors are always helpful, and professional. I’ve been coming here for years and have never had a negativ Amy, Melissa, and the rest of the service advisors are always helpful, and professional. I’ve been coming here for years and have never had a negative experience. More
by mannyfigueroa2017
April 06, 2026
Excellent service on every visit. Melissa in customer is our go to person. She's knowledgeable and communicates well with us. Melissa in customer is our go to person. She's knowledgeable and communicates well with us. More
by STAMPWITHANN
Employees Worked With
April 05, 2026
5 Caroline is terrific. Represents the dealership well. Very pleasant to deal with and knowledgeable Represents the dealership well. Very pleasant to deal with and knowledgeable More
by PROVCOV1
April 03, 2026
Caroline was a pleasure to work with. She kept me updated through the process. All work was done, including finding an intermittent sensor issue. She kept me updated through the process. All work was done, including finding an intermittent sensor issue. More
by Dave
Employees Worked With
April 03, 2026
Very nice and great Very nice and great made sure my vehicle was being serviced correctly vehicle was being serviced correctly More
by DDNICE1999
April 03, 2026
Melissa is wonderful to work with. She answers all my questions and is always well organized. The dealership makes it easy to keep coming back as they take good care of me and my car. She answers all my questions and is always well organized. The dealership makes it easy to keep coming back as they take good care of me and my car. More
by KEVIN.J.GILLIS.JR
April 03, 2026
Pleasure working with Amy. Kept me updated and all work completed without issues. No surprise work needed. Kept me updated and all work completed without issues. No surprise work needed. More
by CSHARP0606
April 03, 2026
Great customer service experience. Check In and check out we’re both very convenient. However, they were not able to find the cause of the engine code that caused the car to fail to s Check In and check out we’re both very convenient. However, they were not able to find the cause of the engine code that caused the car to fail to shift Into gear. so it’s a bit worrisome that I will be stranded again. I was still charged an hourly rate for diagnosis even as the root cause was not determined. More
by michaelkirkland
Employees Worked With
April 02, 2026
Very professional staff. Automated appointment scheduling is easy to use. Great follow up after the appointment. Overall good experience. Automated appointment scheduling is easy to use. Great follow up after the appointment. Overall good experience. More
by TCT
Employees Worked With
Hesham Soliman
