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BMW of West Chester - Service Center

West Chester, PA

4.6
744 Reviews

744 Reviews of BMW of West Chester - Service Center

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February 18, 2025

Very satisfied with her responsiness and ability to answer my questions in a timely manner More

by SANDYHILLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are delighted to hear that you were very satisfied with Heather's responsiveness and ability to answer your questions in a timely manner. Providing excellent customer service is our top priority, and it's great to know we met your expectations. Thank you from everyone here at BMW of West Chester!

February 18, 2025

The communication was not a strength on my last service visit. The price quotes continued to change throughout the appointment. Very disappointing! More

by ZCurry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Deritis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are sorry to hear that communication was not up to standard during your last service visit and that the price quotes changed throughout the appointment. We understand how frustrating this can be, and we apologize for any inconvenience this caused. Your experience is important to us, and we will address these issues with our team to ensure better consistency and communication in the future. We appreciate your feedback and hope to see you again soon!

February 15, 2025

Chris helped resolve my problem promptly. However the problem did cause stress and frustration. A warranties part failure, a repair failure, a lack of loaners, then SLOW part acquisition. More

by MAKNOMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clayton
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Feb 19, 2025 -

BMW of West Chester responded

We are glad to hear that Chris was able to resolve your problem promptly. However, we sincerely apologize for the stress and frustration caused by the series of issues you experienced. We are committed to improving our processes to prevent such occurrences in the future. If there's anything else we can do to assist you or if you have further concerns, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 15, 2025

Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More

by highheelsmancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are sorry to hear that your recent experience did not meet your expectations. We understand how important excellent customer service is, and we apologize for any inconvenience caused. We are glad to hear that Joe provided you with focused and helpful service in the past. We will be sure to mark your preferred advisor for any future service appointments. Thank you from everyone here at BMW of West Chester!

February 15, 2025

I have bought and leased BMWs from this dealership for many years. Justice Mogano helped me over the years, making sales and trade-in a smooth and easy process! Very professional, friendly, knowledgeable! More

by Annette.Sexton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are delighted to hear that Justice Mogano has consistently provided you with professional, friendly, and knowledgeable service over the years. It is wonderful to know that he has made your sales and trade-in processes smooth and easy. Thank you from everyone here at BMW of West Chester!

February 12, 2025

Not understanding and did not care about the customer. List insurance card and did not care More

by M_SANDOS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Cosenza
3.0
This rating includes all reviews, with more weight given to recent reviews.
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February 11, 2025

Courteous, professional service. Attention to detail. Eagerness to please regarding any uncertainties referencing the cars performance More

by SEMONESMITH
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

BMW of West Chester responded

We are thrilled to hear that you found our service courteous and professional. Our team takes great pride in paying attention to detail and ensuring that all your concerns about your car's performance are addressed. Thank you from everyone here at BMW of West Chester!

February 07, 2025

Excellent service department. Always professional, courteous, not taking advantage of me, good service every time for about 20 years now. More

by TINAMARIE247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Gately
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
3.0
This rating includes all reviews, with more weight given to recent reviews.
Rachel D'Asaro
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

BMW of West Chester responded

We are thrilled to hear that you have consistently had positive experiences with our service department over the past 20 years. Our team takes great pride in being professional, courteous, and fair with all our customers. Your trust and loyalty mean the world to us, and we look forward to continuing to provide you with excellent service for many more years to come!

February 07, 2025

Great service doing what they said they would do and on time. Well done Ottos More

by LISAR2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 10, 2025 -

BMW of West Chester responded

We are delighted to hear that you had a positive experience with our service department. Our team is committed to delivering on our promises and ensuring timely service. Thank you from everyone here at BMW of West Chester!

February 06, 2025

Frank is great to work with and the service experience has always been smooth and efficient at BMW West Chester More

by accgarofalo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2025 -

BMW of West Chester responded

We are thrilled to hear that Frank has been great to work with and that your service experience at BMW of West Chester has always been smooth and efficient. Thank you from everyone here at BMW of West Chester!

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