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BMW of West Chester
West Chester, PA
2,728 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,728 reviews
February 24, 2024
Everyone was professional and knowledgeable. Ian was very helpful and we would recommend him to others. Ian was very helpful and we would recommend him to others. More
by mperry40
Verified Customer
February 23, 2024
Otto’s BMW is conveniently centrally located with modern facilities and extensive new and pre-owned certified inventory. facilities and extensive new and pre-owned certified inventory. More
by Matthew Taylor
Employees Worked With
February 23, 2024
The service department was excellent and I would highly recommend BMW of West Chester. I couldn’t be more satisfied or pleased. recommend BMW of West Chester. I couldn’t be more satisfied or pleased. More
by amaiers
Employees Worked With
February 22, 2024
Scott is a great sales person who is unpretentious and very knowledgeable about the product he is selling. Because of his extensive personal ownership experience with BMW products he could offer his perso very knowledgeable about the product he is selling. Because of his extensive personal ownership experience with BMW products he could offer his personal insights on whether to choose various options or not. Scott was, as is expected in a car salesman, very upbeat, sometimes given to hyperbole, but interested in what the prospective purchaser wants. Apart from Scott, I have had no other experience with this dealership. One feature that I did find very irritating is this dealer's last minute practice to try to upsell certain services AFTER the purchase of the vehicle, rather than explaining them BEFORE the purchase and discussing their relative value and how they affect the overall decision to purchase the car and what options to take. More
by johnjames514
Employees Worked With
February 22, 2024
They’re always helpful and knowledgeable, I appreciate their care of my car, and will continue to be a loyal customer. their care of my car, and will continue to be a loyal customer. More
by Traylik30
February 22, 2024
The dealership is clean and efficient. Very friendly staff. Good inventory and stock of cars. Very friendly staff. Good inventory and stock of cars. More
by ashleygomola
Employees Worked With
February 21, 2024
Extremely professional, knowledgable and efficient. Based on my experiences of over a decade I have complete confidence that problems will be identified and resolved with the highest level of professi Based on my experiences of over a decade I have complete confidence that problems will be identified and resolved with the highest level of professionalism. Communication is excellent, and efficient, and support for alternate transportation is great. More
by skirkpatrick81
Employees Worked With
Caroline combs, Joseph Izzi
February 21, 2024
Very professional and detail oriented throughout the ordering and delivery process. Excellent product knowledge. Communicates well and anticipates customer needs. Very accessible via phone, text or em ordering and delivery process. Excellent product knowledge. Communicates well and anticipates customer needs. Very accessible via phone, text or email. Dealership appears well run. Organized and efficient purchase process. No experience with service dept yet. More
by George
February 20, 2024
Always attentive to a customer’s needs and concerns. Either through calling or text messages. Keeping a customer informed about all aspects of car care Either through calling or text messages. Keeping a customer informed about all aspects of car care More
by kevinj.casale
Employees Worked With
Heather
February 19, 2024
The dealership went above and beyond for me and my family when purchasing our vehicle! when purchasing our vehicle! More
by BD-01
Employees Worked With
