BMW of West Chester

I've purchased two new BMW's from Otto's / BMW of West Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Servi Chester; 2018 530e and 2024 i5. I have worked with Bill Cosenza for more than five years and want to recognize and thank him as an outstanding Service Advisor. I also want to give a shout out to Rich Weller, Service Director, for his assistance in scheduling my appointments. This service department is a primary reason for my BMW purchase decisions. More

The service person Joe is very responsive. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. I changed spark plugs in February. There was drive malfunction in April. The BMW service team honoured the warranty without any excuses. More

The 2024 BMW 540 impresses with its remarkable blend of performance and luxury, driven by a turbocharged inline-six engine that offers exhilarating acceleration and the refined handling BMW is renowned for performance and luxury, driven by a turbocharged inline-six engine that offers exhilarating acceleration and the refined handling BMW is renowned for. My purchasing experience, however, was truly exceptional thanks to Lauren Pierce-Snyder, the saleswoman who assisted me. Her deep knowledge of the vehicle, combined with her attentive and personable approach, ensured I felt confident and well-informed throughout the entire process. Lauren’s dedication to customer satisfaction and her genuine enthusiasm for helping me find the perfect car made the experience not just smooth, but genuinely enjoyable. Her professionalism and friendly demeanor were the highlights of my visit. More

This is my 7th 5 series from this dealer and I wouldn't buy or service anywhere else. buy or service anywhere else. More

Always excellent service. I have a lot of confidence in the shop. Good communication with service advisor too. I have a lot of confidence in the shop. Good communication with service advisor too. More

Great customer service, Uber service round trip. I will definitely go back but just a little pricy. I will definitely go back but just a little pricy. More

Scott made the process to purchase my new vehicle easy and hassle free. He knows the vehicles and pertinent info when relevant. and hassle free. He knows the vehicles and pertinent info when relevant. More

Justice is an awesome sales rep. This is the second car we have bought from him. Both experiences have been awesome, seamless and enjoyable. He had great communication and follow up. This is the second car we have bought from him. Both experiences have been awesome, seamless and enjoyable. He had great communication and follow up. More

Justice Mogano made the process very easy and pleasant. I have been dealing with BMW of West Chester (formerly Otto's) for over 25 years, and the Team is always very friendly and a pleasure to deal with. M I have been dealing with BMW of West Chester (formerly Otto's) for over 25 years, and the Team is always very friendly and a pleasure to deal with. My wife and I have both bought several vehicles there, and will continue to do so. More

I've been buying cars and having them serviced at BMW of West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well West Chester for 25 years and it's always been top notch. Caroline Combs explains everything very well and kept me right up to date on progress. Well done. More