BMW of West Chester

Class act. Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BM Very focused on the customer’s experience. Low pressure — let the car sell itself. Very knowledgeable. Embodies what you pay extra for to drive a BMW. More

Ian Martin, our Salesperson, was easy-to-do-business with. He is knowledgeable, competent, professional and personable. Kevin Mahoney, the General Sales Manager, was helpful in securing our Veteran's with. He is knowledgeable, competent, professional and personable. Kevin Mahoney, the General Sales Manager, was helpful in securing our Veteran's discount (there was a hiccup with the "codes"). Pen, the Technical Genius, was extremely patient and thorough explaining how to access the many options available in each one of the drop-down menus and apps. Over the past four years the Service Department has exceeded our expectations. More

As a customer who began my relationship with this dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the i dealership as an Otto’s BMW customer, I liked the service under the Otto family. I have been a customer of this dealership since 2017. During the inspection part of the service on Friday, Nov 2, 2024, the employee who did the inspection of emissions, disconnected the gas cap (cord) from where it connects. The employee didn’t have to disconnect the cord from where it is attached to perform this part of the inspection, and it should not have been just left for me, as the customer, to reattach it. That is why the manufacturer. BMW, designed it so that the cap is tethered to the gas compartment. In my opinion, this was disrespectful to me. More

My Z4 M40i is the 3rd BMW my wife and I have purchased from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a from this dealership. Ian Martin has made each experience a pleasant one. He epitomizes the meaning of excellence in customer service. He was such a pleasure to work with that I will definitely go back to him and recommend him to my family and friends. Nick Capparelli was also an absolute pleasure to work with. Both Ian and Nick made my experience a good one. Thanks Ian and Nick see you guys on the next one. More

Helped me through the process of getting a new mini for my graduating daughter, when none were available. my graduating daughter, when none were available. More

My experience was wonderful because my service advisor was great and so were the mechanics that worked on my car was great and so were the mechanics that worked on my car More

The service team (Heather Derietis specifically) are great to work with. I trust them with my favorite vehicle of all time. great to work with. I trust them with my favorite vehicle of all time. More

It was such a pleasure to work with them due to the fact they make it so easy. they make it so easy. More

Excellent dealership really a pleasure to deal with in the process of ordering and purchasing a new car. the process of ordering and purchasing a new car. More

My Jeep had a flat tire right outside the dealership almost closing time!- I wanted to see if air would help - but no. Couldn’t get the tire off . The mechanics were very professional about the situatio almost closing time!- I wanted to see if air would help - but no. Couldn’t get the tire off . The mechanics were very professional about the situation and so I was able to pick up my vehicle the next day. They were very courteous and polite. My Jeep sparkled when I picked it up too! Thank you to Chris for your professional manner! More