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BMW of West Chester

West Chester, PA

4.8
3,094 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 3,095 reviews

July 05, 2025

You've lost me as a customer! The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new polic More

by speuquet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Izzi
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

Great dealership and service department. The summary videos are fantastic and so are the updates during service. More

by MIKE.ALTHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 05, 2025

My car was fixed quickly which was better than my last experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. More

by RMTAGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

Great technological customer support; they set a standard to strive for. (15 word minimum here) More

by andrew
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 04, 2025

The dealership is kept very clean and is welcoming. Keep it up ! Ian Martin was our Sales person and he did an awesome job! Thank you Ian !! He is a great resource and has a very good personality. More

by Ravi
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

I’m a customer of Justice for the last 20 years. He really takes time with his customers and makes sure we are satisfied with the product he offers. Service department employees are there for year More

by NAHIRLOYOLA
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2025

Caroline is the best. Very responsive and easy to work with. Looking forward to working together again. More

by Harold Hepler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caroline Combs
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2025

Heather was great to work with. She kept me informed at all times of the status of the service. Nice work! More

by Munish
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Great service, fast and friendly staff. Shopped around a few places and found my best price here. More

by Taylor Reitz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 01, 2025

Heather was very helpful and efficient . She has very good knowledge of the working processes and was able fo help me with resolving my car isssie . More

by Sim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.