BMW of West Chester

You've lost me as a customer! The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new polic The price charged for replacement of my valve cover was considerably above estimates I got later from other sources. And, your dealership's new policy of charging a 3% surcharge for payment with a credit card just adds insult to injury. 2012 128i owner More

Great dealership and service department. The summary videos are fantastic and so are the updates during service. The summary videos are fantastic and so are the updates during service. More

My car was fixed quickly which was better than my last experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. experience. I do not think that people who wait for their cars should be taken ahead of those with appointments which is what happened the last time. It makes no sense to me. Why make an appointment? I do not like the 3% credit card surcharge. Credit cards have been around for decades and are already built into your margins. Why now? I think it says something about the dealership. I will strongly consider servicing my car at another dealer who does not have a surcharge just as a matter of principle. More

Great technological customer support; they set a standard to strive for. (15 word minimum here) to strive for. (15 word minimum here) More

The dealership is kept very clean and is welcoming. Keep it up ! Ian Martin was our Sales person and he did an awesome job! Thank you Ian !! He is a great resource and has a very good personality. Keep it up ! Ian Martin was our Sales person and he did an awesome job! Thank you Ian !! He is a great resource and has a very good personality. He understands the needs and works with customers with patience and helps them to make informed decisions. Wishing him many more successes !! More

I’m a customer of Justice for the last 20 years. He really takes time with his customers and makes sure we are satisfied with the product he offers. Service department employees are there for year He really takes time with his customers and makes sure we are satisfied with the product he offers. Service department employees are there for years which make the customer confident on their ability to perform their duties. More

Caroline is the best. Very responsive and easy to work with. Looking forward to working together again. Very responsive and easy to work with. Looking forward to working together again. More

Heather was great to work with. She kept me informed at all times of the status of the service. Nice work! She kept me informed at all times of the status of the service. Nice work! More

Great service, fast and friendly staff. Shopped around a few places and found my best price here. Shopped around a few places and found my best price here. More

Heather was very helpful and efficient . She has very good knowledge of the working processes and was able fo help me with resolving my car isssie . She has very good knowledge of the working processes and was able fo help me with resolving my car isssie . More