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BMW of West Chester
West Chester, PA
2,703 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,703 reviews
October 03, 2024
Good dealer service and check in message. But repair price very expensive and cost parts But repair price very expensive and cost parts More
by eychun0428
Verified CustomerEmployees Worked With
October 02, 2024
Our 2011 X-Drive Sedan has been a great vehicle over the years. Frank has been our service advisor for many of them. Very happy with him and the dealership. years. Frank has been our service advisor for many of them. Very happy with him and the dealership. More
by HARLEYBOB4
Employees Worked With
October 02, 2024
Very sad that I have to CHALLENGE the bill (itemized detail showing double billing for repair discovery and repair). Labor rate is ABSURD and I’ll continue to work with and search other options for BM detail showing double billing for repair discovery and repair). Labor rate is ABSURD and I’ll continue to work with and search other options for BMW repair work. More
by jeffmoorej30
Employees Worked With
October 02, 2024
Service is always A-1! Bill Cosenza goes above & beyond! See you next time! Thanks Bill Cosenza goes above & beyond! See you next time! Thanks More
by barmorepat
Employees Worked With
October 02, 2024
Overall experience was excellent. Justice helped me through decision making and was helpful in explaining all the features. Justice helped me through decision making and was helpful in explaining all the features. More
by Ajith
Employees Worked With
October 01, 2024
Robert did a great job finding the right car for our family. He is a skilled professional who knows the BMW product and did a great job for us. family. He is a skilled professional who knows the BMW product and did a great job for us. More
by efblasser
October 01, 2024
Great customer service as always, we are happy to be return customers at BMW of West Chester! return customers at BMW of West Chester! More
by jason.showers
Employees Worked With
October 01, 2024
Scott was so easy and fun to deal with. His communication with me regarding this purchase was above and beyond. I am so happy he was available when I started the building and buying proce His communication with me regarding this purchase was above and beyond. I am so happy he was available when I started the building and buying process. More
by Bourdreau4
October 01, 2024
I couldn’t be more impressed with Melisssa from the moment I arrived, she provided exceptional customer service. Her attention to detail, clear communication, and willingness to go the extra mile made moment I arrived, she provided exceptional customer service. Her attention to detail, clear communication, and willingness to go the extra mile made the entire experience smooth and stress-free. Melissa took the time to explain every step of the service process, keeping me informed and answering all my questions with patience. She ensured that my vehicle was taken care of in a timely manner, and I left the dealership feeling confident in the quality of the work done. I highly recommend Melissa and will definitely be returning for future service needs. Thank you for the outstanding experience Melissa! More
by pinderkul127
Employees Worked With
October 01, 2024
Great experience as they serviced my X7. It's probably the best BMW service area in a 50mi area. It's probably the best BMW service area in a 50mi area. More
by SL
Employees Worked With
