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BMW of West Chester
West Chester, PA
2,643 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 2,643 reviews
September 03, 2024
Excellent experience with the sales representative as the purchase was made via the phone and via email. I have to give him credit accommodated my crazy schedule and my son is ecstatic with the car. So thank purchase was made via the phone and via email. I have to give him credit accommodated my crazy schedule and my son is ecstatic with the car. So thank you and yes I would refer other customers to your dealership. More
by smatarazzo0
Verified Customer
September 02, 2024
Inadequate communication and total wait time of three hours after scheduling an appointment just for inspection and oil change. hours after scheduling an appointment just for inspection and oil change. More
by sid_bcet
Employees Worked With
September 02, 2024
Heather was a pleasure to deal with, very caring and got me the best deal she could! me the best deal she could! More
by Marmor5682
Employees Worked With
September 02, 2024
Scott was amazing to work with! Such a great car buying experience from start to finish. He was super knowledgeable about the model car I was purchasing, and honestly, we had fun th Such a great car buying experience from start to finish. He was super knowledgeable about the model car I was purchasing, and honestly, we had fun through the entire process! I left feeling like I got a great deal and couldn't be happier. Will definitely be recommending Scott and BMW of West Chester to all friends & family looking to purchase a car in the future. Also a shout-out to Pendleton - he was great as well! Helped me get comfortable with the technology in my new car before leaving the lot. These guys took great care of me and provided excellent customer service. Thanks again, team! More
by Ib1212
August 30, 2024
I recently had the pleasure of working with Melissa Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process sm Gibson at BMW of West Chester, and I can't say enough good things about the experience. From the moment I arrived, Melissa made the entire process smooth and stress-free. She is incredibly knowledgeable, taking the time to explain the issues with my car in a way that was easy to understand. I never felt pressured or overwhelmed; instead, I felt confident that my car was in good hands. Melissa kept me updated throughout the repair process, ensuring there were no surprises along the way. Her attention to detail and genuine care for customers really stood out. It's rare to find such a dedicated and professional service advisor, and I'm grateful for the outstanding service I received. If you're looking for someone who goes above and beyond, I highly recommend working with Melissa Gibson at BMW of West Chester! More
by Kevin S
August 29, 2024
I love Westchester BMW! The guys there take good care of me and always make me feel like a customer. I’ve had a few repairs done on my car over the last two years and hav The guys there take good care of me and always make me feel like a customer. I’ve had a few repairs done on my car over the last two years and have been very happy with each repair. I also like the change oil plan that they have for three years. I feel it well worth it. I would recommend Westchester BMW to anyone who is looking for a BMW or mini Cooper dealer More
by huntjw58
Employees Worked With
August 28, 2024
Scott is excellent at his work. Top notch professional sales skills intertwined with humanity that bring nothing else but joy when he helps a customer find the best car. He helped u Top notch professional sales skills intertwined with humanity that bring nothing else but joy when he helps a customer find the best car. He helped us identify our car in 30minutes and in 24hrs our sale was complete including financing and we drove home in our new car. Scott makes the process easy, simple, straightforward and enjoyable even the boring paperwork. We were very pleased. He handled everything, never spoke with finance people. Ask for Scott Gately he is the best!!! More
by Lizkk10
Employees Worked With
August 28, 2024
Good service to let me come from Delaware to do service even I have to pay tax even I have to pay tax More
by choice668
Employees Worked With
