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BMW of West Chester
West Chester, PA
3,696 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,696 reviews
December 10, 2025
Immediate service, friendly and receptive to questions. Ian, Jayson and Christen were professional, knowledgeable, and personable. The price was right! Ian, Jayson and Christen were professional, knowledgeable, and personable. The price was right! More
by jebbird
Verified CustomerDecember 10, 2025
Bill was tremendous to work with. He worked with me to get my car fixed at the lowest cost possible. He was instrumental in saving me thousands of dollars. He worked with me to get my car fixed at the lowest cost possible. He was instrumental in saving me thousands of dollars. More
by kurtsom1
Employees Worked With
December 09, 2025
We have dealt with BMW at Otto's for almost 40 years and are very happy with this dealership that has now become BMW of Wear Chester! are very happy with this dealership that has now become BMW of Wear Chester! More
by Nancy Keenan
December 09, 2025
Quick, efficency , knowledgeable, constant contact. They got me in and out with no hassle. Great experience. They got me in and out with no hassle. Great experience. More
by mark@premierpharmacynetwork.com
Employees Worked With
December 09, 2025
Charged for work that was not done. The upselling of work to be completed was insulting. I do not trust this dealership now. We were quoted $3600 for repairs that were not necessary. The upselling of work to be completed was insulting. I do not trust this dealership now. We were quoted $3600 for repairs that were not necessary. More
by STACEBACH
Employees Worked With
Ian
December 09, 2025
A great, straight forward and simple experience with Kyle and team. I would highly recommend. and team. I would highly recommend. More
by jbasciano0
December 09, 2025
To the point. We discussed what we were looking for. John found it and we purchased it at a price we agreed to. We discussed what we were looking for. John found it and we purchased it at a price we agreed to. More
by DESAMUEL
December 08, 2025
BMW of West Chester is conveniently located with friendly helpful staff. I recently took my 2025 BMW X1 here for a recall after initially scheduling the same service at BMW of Mainline due to quicker availab helpful staff. I recently took my 2025 BMW X1 here for a recall after initially scheduling the same service at BMW of Mainline due to quicker availability. The recall was never performed at either dealership resulting from issues with getting the part. My service advisor Melissa Gibson at BMW of West Chester was great at trying to resolve the problem and accommodating me for the inconvenience. I hope to have the service complete soon. More
by SCT2016
Employees Worked With
December 08, 2025
Working with Robert was comfortable and his knowledge and experience was evident throughout the process. experience was evident throughout the process. More
by danwaters121
