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BMW of West Chester

West Chester, PA

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Employees
Reviews
Vehicles
4.8
2,778 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,778 reviews

February 21, 2025

The personnel at the dealership are terrific put the prices For repairs r too high! Frank is very personable, professional, and demonstrates great communication skills. He kept me informed and explain More

by PARKASH2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2025

This dealership was very accommodating and helpful with a number of issues I had with my x5 purchase. More

by gordel2707
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Mahoney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wilmer Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 18, 2025

Very satisfied with her responsiness and ability to answer my questions in a timely manner More

by SANDYHILLESS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are delighted to hear that you were very satisfied with Heather's responsiveness and ability to answer your questions in a timely manner. Providing excellent customer service is our top priority, and it's great to know we met your expectations. Thank you from everyone here at BMW of West Chester!

February 18, 2025

The communication was not a strength on my last service visit. The price quotes continued to change throughout the appointment. Very disappointing! More

by ZCurry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Heather Deritis
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are sorry to hear that communication was not up to standard during your last service visit and that the price quotes changed throughout the appointment. We understand how frustrating this can be, and we apologize for any inconvenience this caused. Your experience is important to us, and we will address these issues with our team to ensure better consistency and communication in the future. We appreciate your feedback and hope to see you again soon!

February 16, 2025

Great service purchased my 540 from justice took good care of me and made sure everything was good More

by Nasermoe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Gately
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are thrilled to hear that Justice provided you with great service and took good care of you during your purchase of the 540. It is wonderful to know that everything met your expectations. Thank you from everyone here at BMW of West Chester!

February 15, 2025

Didn’t care for her customer skills at all. I don’t know why she was assigned but previously I had Joe and he was great very focused and helpful. More

by highheelsmancini
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melissa Gibson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are sorry to hear that your recent experience did not meet your expectations. We understand how important excellent customer service is, and we apologize for any inconvenience caused. We are glad to hear that Joe provided you with focused and helpful service in the past. We will be sure to mark your preferred advisor for any future service appointments. Thank you from everyone here at BMW of West Chester!

February 15, 2025

I have bought and leased BMWs from this dealership for many years. Justice Mogano helped me over the years, making sales and trade-in a smooth and easy process! Very professional, friendly, knowledgeable! More

by Annette.Sexton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are delighted to hear that Justice Mogano has consistently provided you with professional, friendly, and knowledgeable service over the years. It is wonderful to know that he has made your sales and trade-in processes smooth and easy. Thank you from everyone here at BMW of West Chester!

February 15, 2025

Chris helped resolve my problem promptly. However the problem did cause stress and frustration. A warranties part failure, a repair failure, a lack of loaners, then SLOW part acquisition. More

by MAKNOMAD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Clayton
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Feb 19, 2025 -

BMW of West Chester responded

We are glad to hear that Chris was able to resolve your problem promptly. However, we sincerely apologize for the stress and frustration caused by the series of issues you experienced. We are committed to improving our processes to prevent such occurrences in the future. If there's anything else we can do to assist you or if you have further concerns, please do not hesitate to reach out. Thank you from everyone here at BMW of West Chester!

February 15, 2025

Sales staff is friendly, polite and professional. Very knowledgeable about all aspects of the BMW product. They strive to provide excellent customer service in an efficient and timely manner. I would More

by Graff
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kyle Murphy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 19, 2025 -

BMW of West Chester responded

We are thrilled to hear our sales staff and specifically Kyle Murphy provided friendly, polite, and professional service during your visit. It is great to know that their knowledge of BMW products and commitment to excellent customer service made your experience efficient and enjoyable. Thank you from everyone here at BMW of West Chester!

February 13, 2025

Very professional, accommodates clients, excellent customer service care. Will relinquish their vacation to nake sure you properly taken care of! I am a customer for life! More

by neysasmith
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Nofsinger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 13, 2025 -

BMW of West Chester responded

We are delighted to hear that you found the service you received with our sales department was professional and accommodating. Our team is dedicated to providing excellent customer care, and we're thrilled to know that our commitment to your satisfaction has made such a positive impact. Thank you from everyone here at BMW of West Chester!

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