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BMW of West Chester

West Chester, PA

4.8
2,862 Reviews
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1275 Wilmington Pike

West Chester, PA

19382

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Showing 2,862 reviews

March 30, 2025

As expected except that I was notified when I arrived at 7:20 am that it most likely that my car wouldn't be don e until the next day. More

by TAYLORSARA42
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Heather Deritis
March 30, 2025

Heather was amazing she helped me with everything I needed, and was able to get me an appointment as soon as possible. More

by chris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

Jay took a lot of time and educated us on what we were buying. On the test drive he pointed out lots of features. More

by rahnest
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jay Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 30, 2025

The dealership made my service stay comfortable and Heather was attentive to my needs from the beginning. More

by paulaann624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Frank Adinolfi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heather Deritis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Always a pleasure dealing with Justice and Otto's team. Great car, good price, BMW!!!!! More

by Daniel.f.obrien
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Justice Mogano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Melissa Gibson
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Joe is a fantastic and very responsible service advisor…Ge tried to understand the problem and work with you to resolve issues on the car More

by whizkid700
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Izzi
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Easy and pleasant experience. My advisor, Ian Martin, was a pleasure to deal with. Thorough explanations, and was given a very fair deal More

by bgharms
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ian Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jayson Kirk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christian Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

Great experience at Otto’s BMW at West Chester. Thank you for the great service. More

by MAZAD41098
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 29, 2025

As always everyone was friendly and professional. I always enjoy dealing with Bill Cosenza and all the folks in service. Work performed as requested and vehicle was finished when promised More

by Mf267245
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Cosenza
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 28, 2025

I had an amazing car-buying experience thanks to Lauren! She was incredibly friendly, responsive, and genuinely cared about making the process smooth and stress-free. From start to finish, she made everythi More

by J.daniels
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Pierce/ Snyder
5.0
This rating includes all reviews, with more weight given to recent reviews.
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