Dealer Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
4,153 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 4,153 reviews
March 20, 2026
Caroline was a pleasure to work with, friendly, professional and helpful, and an outstanding representative for your BMW of West Chester. This was my first car inspection at the dealership and was professional and helpful, and an outstanding representative for your BMW of West Chester. This was my first car inspection at the dealership and was happy with how smoothly the process worked and it was completed in the estimated time! More
by PMK
Verified CustomerEmployees Worked With
March 20, 2026
BMW of West Chester, Pennsylvania is my BMW Dealer of choice. They have a tremendous Service Department. Frank and now Joeli have great to work with. choice. They have a tremendous Service Department. Frank and now Joeli have great to work with. More
by eganderson05
March 19, 2026
I experienced outstanding customer service. Heather is the best service agent at the dealership—knowledgeable, friendly, and extremely helpful. Heather is the best service agent at the dealership—knowledgeable, friendly, and extremely helpful. More
by michel19148
March 19, 2026
The dealership is ALWAYS very helpful and straightforward when you are dealing with them. In today's climate where great customer service is a lost art, BMW West Chester proves it still exists. I tell everyo when you are dealing with them. In today's climate where great customer service is a lost art, BMW West Chester proves it still exists. I tell everyone I know about the great service I receive there! More
by Carlos M
March 19, 2026
They kept me very informed about the progress of my repair. They're very pleasant in their interactions. repair. They're very pleasant in their interactions. More
by JVQUEENAN
March 19, 2026
Easy drop off - excellent loaner - car delivered washed cleaned and on time as promised cleaned and on time as promised More
by rdwsmw
March 19, 2026
Melissa did a good job. I feel less than special during the initial intake process. I feel less than special during the initial intake process. More
by jdarnell2
Employees Worked With
March 19, 2026
Great purchasing experience. Friendly staff. Brian was great. Nice array of cars and colors. Comfortable showroom. Friendly staff. Brian was great. Nice array of cars and colors. Comfortable showroom. More
by Craigherr
