Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
BMW of West Chester
West Chester, PA
2,862 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,862 reviews
March 30, 2025
As expected except that I was notified when I arrived at 7:20 am that it most likely that my car wouldn't be don e until the next day. 7:20 am that it most likely that my car wouldn't be don e until the next day. More
by TAYLORSARA42
March 30, 2025
Heather was amazing she helped me with everything I needed, and was able to get me an appointment as soon as possible. needed, and was able to get me an appointment as soon as possible. More
by chris
Verified CustomerEmployees Worked With
March 30, 2025
Jay took a lot of time and educated us on what we were buying. On the test drive he pointed out lots of features. buying. On the test drive he pointed out lots of features. More
by rahnest
Employees Worked With
March 30, 2025
The dealership made my service stay comfortable and Heather was attentive to my needs from the beginning. Heather was attentive to my needs from the beginning. More
by paulaann624
March 29, 2025
Always a pleasure dealing with Justice and Otto's team. Great car, good price, BMW!!!!! Great car, good price, BMW!!!!! More
by Daniel.f.obrien
March 29, 2025
Easy and pleasant experience. My advisor, Ian Martin, was a pleasure to deal with. Thorough explanations, and was given a very fair deal My advisor, Ian Martin, was a pleasure to deal with. Thorough explanations, and was given a very fair deal More
by bgharms
March 29, 2025
Great experience at Otto’s BMW at West Chester. Thank you for the great service. Thank you for the great service. More
by MAZAD41098
Employees Worked With
March 29, 2025
As always everyone was friendly and professional. I always enjoy dealing with Bill Cosenza and all the folks in service. Work performed as requested and vehicle was finished when promised I always enjoy dealing with Bill Cosenza and all the folks in service. Work performed as requested and vehicle was finished when promised More
by Mf267245
Employees Worked With
March 28, 2025
I had an amazing car-buying experience thanks to Lauren! She was incredibly friendly, responsive, and genuinely cared about making the process smooth and stress-free. From start to finish, she made everythi She was incredibly friendly, responsive, and genuinely cared about making the process smooth and stress-free. From start to finish, she made everything easy, answering all my questions and ensuring I felt confident in my decision. If you’re looking for a hassle-free car-buying experience with someone who truly cares, I highly recommend Lauren and BMW of West Chester! More
by J.daniels
Employees Worked With
