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Tom Coward

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Tom Coward

Tom Coward | Page 3

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

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4.9

511 Reviews

Overview Reviews (511) Inventory (364)

4.9

511 Reviews

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511 Reviews of Tom Coward

April 22, 2026

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Employee Rating

Completely professional. Always aware of any issues with my vehicle. Quick with any updates and clear explanations. Always aware of any issues with my vehicle. Quick with any updates and clear explanations. More

by Lamnj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 22, 2026 -

Smythe Volvo Cars responded

We appreciate your recognition of our professionalism. Tom and our service team are glad to have kept you informed about your Volvo V60 with clear updates. We look forward to supporting your future service needs. Enjoy!

April 22, 2026

Dealership Rating

Employee Rating

Always a good experience at SMYTHE Volvo. No No No No No No more sentences! No No No No No No more sentences! More

by Lamnj

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 22, 2026 -

Smythe Volvo Cars responded

Thank you for sharing another positive service experience with your Volvo V60. We appreciate your continued trust and look forward to servicing you again soon. Enjoy!

April 22, 2026

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Employee Rating

As always, the team was professional, respectful, and responsive. They quickly accommodated my request for a Saturday appointment and arranged it so I could wait while the service was being completed. My responsive. They quickly accommodated my request for a Saturday appointment and arranged it so I could wait while the service was being completed. My advisor, Tom, was very courteous and kept me and other clients updated throughout the process. It’s always a pleasure coming to your service center and dealing with Smythy Volvo overall. More

by Kamola and Rustam

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 22, 2026 -

Smythe Volvo Cars responded

Thank you for highlighting our team’s professionalism and flexibility in scheduling your Volvo XC90 service appointment. Tom will be glad to hear you felt informed throughout the process. We appreciate your loyalty and look forward to assisting you again. Enjoy!

April 18, 2026

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Employee Rating

Great service and communication updates . Loaner was perfect . Issue resolved in a timley fashion , thanks Loaner was perfect . Issue resolved in a timley fashion , thanks More

by Traceyastarace

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tina Dewald, Mark Terry, Patrick Mclaughlin

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Apr 18, 2026 -

Smythe Volvo Cars responded

It’s great to hear our communication and loaner vehicle met your needs during your Volvo S60 service. We’re glad your issue was resolved so quickly. We look forward to helping you again in the future. Enjoy!

April 17, 2026

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The salesman, finance and service excellent I appreciate a dedicated crew your dealership is lucky to have them a dedicated crew your dealership is lucky to have them More

by jdrivera

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 19, 2026 -

Smythe Volvo Cars responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Enjoy! Smythe Volvo Cars

April 11, 2026

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Employee Rating

Good communication, honest people. The people I dealt with communicated with me through the day, clearly explained the issues and kept me informed of the progress and timing. The people I dealt with communicated with me through the day, clearly explained the issues and kept me informed of the progress and timing. More

by KRISTIN.WENSLAU

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 11, 2026 -

Smythe Volvo Cars responded

It’s great to hear our team kept you informed and provided honest, clear explanations during your Volvo XC60 service. Thank you for choosing us to care for your vehicle. Enjoy!

April 10, 2026

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Employee Rating

Great dealership with a great service department. Thank you for always being fair and honest. Thank you for always being fair and honest. More

by UTKJED'92

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Scott Jackson, Tina Dewald

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Apr 10, 2026 -

Smythe Volvo Cars responded

Delighted to know our service team treated you fairly and honestly while caring for your Volvo XC40 Recharge Pure Electric. We appreciate you highlighting our fair approach and giving us a top rating. Enjoy!

April 08, 2026

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Employee Rating

Very good, helpful and good customer service overall Prompt, good communication, website user experience could be better Prompt, good communication, website user experience could be better More

by rtkarthik

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 08, 2026 -

Smythe Volvo Cars responded

Thank you for the five-star review and for letting us know how Tom and the team supported you with your Volvo XC60 service. We’re glad you found our staff prompt and communicative. We appreciate your feedback on the website and will share it with our team to improve the experience. Enjoy!

April 08, 2026

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Employee Rating

Mark Terry is by far the only reason I bought another Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I Volvo. It is not only the service that he provides, but the personalization in which he gives all of his customers. When I leave my car with Mark, I know he is ensuring the best quality and care with my car. As long as Mark is Volvo, I will be with Volvo. More

by ASAUNDERS0929

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Doug MacAdam, Scott Jackson, Tina Dewald, Regina Krauza, Mark Terry, David Ferrence, Billy Shannon, Jessica Hermida, Patrick Mclaughlin

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Apr 08, 2026 -

Smythe Volvo Cars responded

How fantastic that Mark’s personalized attention during service of your Volvo XC60 has earned your continued loyalty. We appreciate the confidence you place in Mark and our service team to care for your car. We look forward to supporting you and your XC60 for years to come. Enjoy!

April 02, 2026

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Employee Rating

They went above and beyond to help me and answered all of my questions. The entire staff was friendly and knowledgeable. I already recommended them to my friend. my questions. The entire staff was friendly and knowledgeable. I already recommended them to my friend. More

by chasedawn14

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Tom Coward

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Apr 05, 2026 -

Smythe Volvo Cars responded

We are very happy to have provided you with such a positive experience! We at Smythe Volvo Cars sincerely value your business and look forward to your next visit. Enjoy!

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