Tom Coward
Tom Coward at Smythe Volvo Cars

Tom Coward

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

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4.9
511 Reviews

I've been with Smythe Volvo since 1991 and have over thirty years experience in the automotive industry. The best part about working at Smythe Volvo is the local business feel of the company. Knowing almost every customer who walks into the shop is a great feeling. My favorite Volvo of all time was the C30. It was a small, fast and super-fun 2 door hatchback with a turbo 5 cylinder engine. When not at Smythe Volvo, you can find me kayaking or fishing somewhere in New Jersey.

4.9

511 Reviews

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511 Reviews of Tom Coward

May 05, 2026

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Employee Rating

Resolved my problems as expected and we're good at communicating Overall a very good experience when we need service More

by THE.ODONNELLS422
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 05, 2026

Smythe Volvo Cars responded

We’re glad we could resolve your Volvo XC90 issues and kept you informed throughout. Tom and our service team appreciate your positive feedback. We look forward to assisting you with any future service needs. Enjoy!

May 05, 2026

Dealership Rating
Employee Rating

It was a pleasure as always purchasing a Volvo at Smythe. Our new XC60 represents the 12th car my family has purchased from the dealership over the past 20+ years, and it is always such a pleasant transactio More

by Patrick M.
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

Your family’s loyalty across 12 vehicles in over 20 years means the world to us, and we’re thrilled that your used Volvo XC60 was a pleasure to purchase again. We’re glad Kyle made the process seamless. We look forward to your next visit. Enjoy!

May 04, 2026

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Employee Rating

We have owned three Volvos, all of which got serviced here. Over 20 years, we have overall received great customer service and auto care. Best Service Dept. of all we’ve ever used! More

by vinniedownunder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 05, 2026

Smythe Volvo Cars responded

It means a lot to us that you’ve trusted our service department with three Volvos over the past 20 years. We’re pleased your Volvo C70 received reliable care, and we look forward to supporting you again. Enjoy!

May 04, 2026

Dealership Rating
Employee Rating

It's a pleasure dealing with them. They are friendly. They explained all my options Helpful More

by Craigpabs66
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 04, 2026

Smythe Volvo Cars responded

Thank you for entrusting your Volvo XC60 to our service department. Tom and the rest of the team are delighted to hear you felt supported and well informed about your service options. We appreciate your feedback. Enjoy!

May 01, 2026

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Employee Rating

Wonderful! Excellent level of service and care as always The service team addressed my issues promptly and accommodated me fully when the issue continued post r More

by Vanessarose.watts
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 02, 2026

Smythe Volvo Cars responded

Hello there, thank you for sharing your experience with your Volvo XC90 maintenance. We’re pleased our service team could address your concerns promptly and support you even after the initial repairs. Please feel free to reach out whenever we can assist further. Enjoy!

May 01, 2026

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Tom was great got the financing, payment and trade in that we wanted only issue it took 4-5 hours to complete the transaction and we were 2 hours away More

by SHARILYNN76
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

May 01, 2026

Smythe Volvo Cars responded

We’re thrilled you gave us a five-star rating. It’s great that Tom secured the financing, payment and trade-in terms you wanted, even with the long drive. Enjoy your Volvo XC40! Enjoy!

April 30, 2026

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Employee Rating

Best service best prices…Steven Riecker from the dealership was so helpful. He helped me find the right vehicle and Henry Z. from the finance team was exceptional… also Isaiah very professional took More

by Ruzeksteven
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 01, 2026

Smythe Volvo Cars responded

We’re thrilled Steven helped you find the perfect used Volvo XC40 and Henry made the financing process seamless. It’s great to know Isaiah ensured a smooth handoff before you drove off. Congratulations on your new Volvo and thanks for your recommendation. Enjoy!

April 30, 2026

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Employee Rating

Courteous, professional, and accommodating in a difficult set of circumstances. I remain a loyal client because of the good service. More

by James77
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 30, 2026

Smythe Volvo Cars responded

Thank you for recognizing our courteous and professional approach during a challenging situation. Tom and the team are pleased that the service on your Volvo XC60 met your needs. We appreciate your continued loyalty. Enjoy!

April 29, 2026

Dealership Rating
Employee Rating

Great people! Great service! On time turn-around! Honest! You feel the love when you walk into the place. 10/10 More

by Danhajjar13
Recommend Dealer
Yes

Other Employees Tagged: Tom Coward

Apr 29, 2026

Smythe Volvo Cars responded

We’re delighted you felt the warm welcome and received prompt, honest service on your Volvo XC60. Tom and our team are grateful for your perfect rating. Thank you for sharing your experience! Enjoy!

April 29, 2026

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Employee Rating

Smythe Volvo is a wonderful company. We are on our third Volvo from them and we are very happy. More

by DEPLASCO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Apr 29, 2026

Smythe Volvo Cars responded

Thank you for choosing us for your third Volvo purchase. We’re thrilled you’re happy and look forward to assisting you again in the future. Enjoy!

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