Billy Shannon
Billy Shannon at Smythe Volvo Cars

Billy Shannon

Service Advisor

Smythe Volvo Cars

40 River Road
Summit, NJ 07901

Contact Me
4.8
143 Reviews

Dealership Experience

3 yrs, 6 mos

Industry Experience

23 yrs, 11 mos

Languages Spoken

English English

4.8

143 Reviews

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143 Reviews of Billy Shannon

June 23, 2026

Dealership Rating
Employee Rating

Smythe Volvo was a pleasure to deal with. Never felt pressured and everyone was very attentive to our questions and needs. More

by asickinger1150
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jun 23, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re delighted our team provided attentive, pressure-free support as you chose your new Volvo. Congratulations on your purchase and we look forward to assisting you again. Enjoy!

June 21, 2026

Dealership Rating
Employee Rating

I received friendly, informative, efficient and customer-focused support throughout the entire duration of my 10,000 mile service appointment! More

by SML5529
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Scott Jackson

Jun 22, 2026

Smythe Volvo Cars responded

We’re delighted your 10,000 mile service for the Volvo XC90 Hybrid was handled with friendly, informative, and efficient support. Our team focused on providing attentive care at every step. Thank you for trusting us with your Volvo and we look forward to your next visit. Enjoy!

June 21, 2026

Dealership Rating
Employee Rating

Everyone was very accommodating. I was happy with all the employees that helped me. Satisfied. More

by DMDROST
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jun 22, 2026

Smythe Volvo Cars responded

Thank you for sharing your experience. We’re pleased our team was accommodating during your Volvo XC60 service. Billy and the crew appreciate your kind words and look forward to assisting you again. Enjoy!

June 21, 2026

Dealership Rating
Employee Rating

Professional Great service everyone is friendly and great snacks in waiting area I highly recommend Smythe Volvo!! More

by TREVISWILLIAMS92471
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jun 21, 2026

Smythe Volvo Cars responded

We appreciate your recommendation and are glad you enjoyed the professional service, friendly team, and snacks in the waiting area. Billy and our service staff are delighted your Volvo received great care. We look forward to assisting you again. Enjoy!

June 19, 2026

Dealership Rating
Employee Rating

Mark calls to explain everything amazing place thanks so much for your help with my Volvo More

by MRODRICK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 19, 2026

Smythe Volvo Cars responded

It’s great to know that Mark’s thorough explanations and support made your experience so positive. We appreciate your kind words about our service and your Volvo. Please reach out anytime if you need further assistance. Enjoy!

June 14, 2026

Dealership Rating
Employee Rating

Smythe Dealership/Service is the best and the only dealership we take our Volvo to. Thank you to Tom Coward and Doug MacAdam for their always excellent customer service.. More

by MARTINSENJOYCEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 14, 2026

Smythe Volvo Cars responded

We’re honored that you bring your Volvo XC60 in for service. It’s wonderful to hear Tom and Doug provided excellent care. We look forward to assisting you again. Enjoy!

June 05, 2026

Dealership Rating
Employee Rating

Nick, Henry, Mark and Steven took wonderful care of us. We feel well-educated and excited about our new Volvo. Additionally, they were transparent throughout the financing of our lease (which has not been More

by Miagorke
Recommend Dealer
Yes

Other Employees Tagged: Henry Zhu, Steven Riecker, Mark Hernandez , Nicolas Sargentim

Jun 05, 2026

Smythe Volvo Cars responded

We’re delighted Henry, Mark and Steven provided transparent guidance throughout your lease. It’s great to know you feel well-informed and excited about your new Volvo XC90. Congratulations on your new ride and thank you for choosing us. Enjoy!

June 04, 2026

Dealership Rating
Employee Rating

I pulled in with a reoccurring issue and Billy took me in and I briefly explained and he immediately opened my service account and immediately addressed my problems. More

by RENT.CLIU
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jun 04, 2026

Smythe Volvo Cars responded

Thank you for the 5-star review. We’re glad Billy could get your Volvo XC90 in right away and resolve that recurring issue. Please let us know if there’s anything else we can help you with. Enjoy!

June 04, 2026

Dealership Rating
Employee Rating

Always fantastic and prompt service at Smythe Volvo. Smythe is the most customer-focused service provider there is. More

by JERRYWISH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2026

Smythe Volvo Cars responded

Thank you for recognizing our prompt service on your Volvo XC90. It’s rewarding to know our focus on customer care made a difference and we hope to welcome you back soon. Enjoy!

June 03, 2026

Dealership Rating
Employee Rating

Service department is consistently excellent and Billy is always a pleasure to work with. While I've only been a customer for less than a year, I have already used the service department several times becaus More

by STEPHJNAPOLIELLO
Recommend Dealer
Yes

Other Employees Tagged: Billy Shannon

Jun 03, 2026

Smythe Volvo Cars responded

Great to hear that Billy and our service team have met your expectations each time. We appreciate you bringing your Volvo XC60 back for the agreed services and routine maintenance. Thank you for your five-star review, and we look forward to assisting you again. Enjoy!

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