My sales experience at AutoNation Honda Dulles has been a - tjfmlf
My sales experience at AutoNation Honda Dulles has been a good one, hence I'm now the proud owner of a 2016 Accord Touring. From Dana, who was my first contact via the internet, to Douglas, who followed up after the sale, everyone was polite, informative, and eager to please. That is especially true of my sales consultant, Brandon Jackson. He was always professional and quick to answer my questions via email, text, or phone call. I have to say that my experience at the Honda dealership in Chantilly was quite the opposite. I was treated as they were doing me a favor in providing a test drive and answering my questions, and it was a big turnoff. It's not like that at all at AutoNation Honda Dulles. The only issue we had was with the finance department, which was backed up, so we had to sit around for about 90 minutes before getting in and processed. In addition, they gave us a pretty hard sale attempt with their extended warranty/maintenance program. I wish they would just ask if you're interested in it, and when you say no, leave it alone and move on. That said, the overall experience still remains top notch.
UPDATE: 10/30/19
It was time to replace our aged MDX and decided to test drive several different vehicles. They included a Mercedes GLE, Toyota 4Runner, Lexus GX460, and Honda Pilot. By far, the best vehicle when considering features, comfort, safety, reliability and price is the 2020 Honda Pilot Elite. This jewel is loaded, and the V-6, 9 speed transmission is smooth as silk.
Because of my previous positive buying experience, we were again at AutoNation Honda Dulles. Our sales rep. was Jorge Vigo, and he was outstanding. He spent a lot of time with us over two days to get the deal done. Every question we asked about the Pilot, he answered. And not only that, he was pleasant to be around, and gave us his undivided attention. That’s often not the case at other dealerships. Thank you, Jorge, for all your assistance.
And thank you to the sales manager (cannot remember her name) for making an offer that was impossible to ignore. This dealership is more about the volume than squeezing every dollar out of each sale, and that was the case when we bought the Accord, and was the case when we bought the Pilot on Sunday.
Even finance was painless this time. No wait, and while extended warranties, etc. were offered, there was no hard sell. When we said no, she moved on. I wish I could remember her name as well, but it escapes me.
Overall, another outstanding buying experience at AutoNation Honda Dulles. I recommend them without reservation. Ask for Jorge Vigo!
UPDATE: 8/10/23
Recall service for the rearview camera wiring harness. Easy to set up an appointment, and drop off was easy and quick. For some reason, I did have to call to make the appointment instead of doing it on-line as I normally do. My guess is because it was for a recall, but it just may have been a glitch on their site that day. I don't know and forgot to ask. I usually deal with Adam Kearney, but this time it was Mike Helmke, and both are excellent at what they do. Pickup was also quick. He explained the work that was done, I signed the paperwork, and I was out the door. As part of their service, they usually will wash your car. I always decline this because they don't dry it, and it spots the car, and it ends up looking like it wasn't cleaned at all. I wish it was a wash and dry service.
UPDATE: 10/15/24
Service recall work completed on my 2020 Pilot. Shout out to both Scott Arnold, an After-Purchase Customer Rep., and my Service Advisor, Adam Kearney, for jobs well done. In acquiring the needed part and in getting the car in and work done in short notice. Thank you both!!
Top notch dealership in sales and service. Highly recommend!!
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