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Southern Ford - Service Center

Newport News, VA

4.8
1,004 Reviews

1,004 Reviews of Southern Ford - Service Center

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June 09, 2024

Alicia always provides the VERY BEST customer service! She is friendly, communicates frequently and thoroughly, and advocates for our best option. The shop as a whole is fantastic - truly the best experie More

by Kristi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

The staff at Souther Ford are attentive and responsive to your needs. I will continue to us them in the future More

by PDOMON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Always Excellent Service! Stephanie is absolutely the best 😇 I love her❤️ Great Service is rare these days 🥰 More

by Lyneaseap
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
STEPHANIE SPANGLER
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

They did a good job with everything they needed to do for the day I appreciate everything More

by Priscilla johnson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JOE JENSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
DAKOTA BOOTH
5.0
This rating includes all reviews, with more weight given to recent reviews.
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
JARED STARK
5.0
This rating includes all reviews, with more weight given to recent reviews.
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 08, 2024

Very professional, Alecia was really trying to work me in the same day which she did, so I will be back to have other maintenance done on my truck More

by Redhunter6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ALICIA CHAPMAN-JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Excellent service and and accommodating. .highly recommend for their professional attention to detail and quality of work More

by eugque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Thank you for your prompt and quality service. We definitely appreciate Brandon's excellent service on our Escape and also Eddie's advisory services. More

by skosier227
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDDIE MARSHALL
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
June 07, 2024

I had an emergeant issue with my car. Visited two shops that morning and Southern Ford was able to squeeze me into a walk-in service appointment the same day. Great job to the service dep More

by Brian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Glad I got my car fixed, it took a while but Jon and Jeff were very helpful and knowledgeable with the whole problem. More

by Familyboy14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
JEFF DOBSON
5.0
This rating includes all reviews, with more weight given to recent reviews.
JON CONWAY
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 07, 2024

Am now very satisfied with my services. I returned the vehicle for a little problem and it was taken care of .again Thank you More

by ALBERGOTTIE92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
EDWIN WARREN
5.0
This rating includes all reviews, with more weight given to recent reviews.
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