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Carole Edwards
Carole Edwards at Aschenbach Ford
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Carole Edwards

Service Advisor

Aschenbach Ford

1135 E Main St.
Wytheville, VA 24382

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4.6
20 Reviews
4.6

20 Reviews

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20 Reviews of Carole Edwards

June 03, 2024

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Carol is the one reason I bring my cars there. Honest, reliable and friendly. Pricing is always higher but I can handle that if folks like Carol are offering the customer service. More

by TREY_E_SMITH14
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Yes
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Jun 06, 2024

Aschenbach Ford responded

Thank you for sharing your positive experience at Aschenbach Ford, Trey. We're thrilled to hear that Carol's service has been excellent for you. We always aim to provide honest, reliable, and friendly service to all our customers. We appreciate your loyalty and look forward to welcoming you back for your future automotive needs. Sincerely, The Aschenbach Ford Team

May 20, 2024

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Took truck in on time for service and finished quickly. Also did outstanding recall in a timely manner. More

by fdbard
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Yes
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May 22, 2024

Aschenbach Ford responded

Thank you for the 5-star review! We're thrilled to hear that you had a positive experience with our service team at Aschenbach Ford. We aim to provide efficient and outstanding service for all our customers. Please visit us again for any future automotive needs or share your experience with others. Drive safely! Sincerely, The Aschenbach Ford Team

May 18, 2024

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Terri and body shop and service dept are beyond wonderful. True asset to the community More

by BIKINGBECKYD
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Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Tristan Kiernan

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May 22, 2024

Aschenbach Ford responded

We are thrilled to hear that Terri, our body shop, and service department went above and beyond for you. Your kind words mean a lot to us at Aschenbach Ford. We appreciate your support and look forward to serving you again in the future. Sincerely, The Aschenbach Ford Team

May 17, 2024

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Very friendly. We were out of state and needed an oil change. They were considerate and made sure the car was done in a timely manner. More

by GAILPD1964
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Yes
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May 21, 2024

Aschenbach Ford responded

Thank you for sharing your positive experience with Aschenbach Ford! We are glad to hear that our team was friendly and considerate during your out-of-state visit for an oil change. We always strive to provide efficient service for our customers. We look forward to welcoming you back in the future! Sincerely, The Aschenbach Ford Team

May 11, 2024

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Thorough, prompt, professional service while I waited in a comfortable area. Obviously, corporate expectations for employee relationships with customers are clear and well implemented. More

by PAULPHILLIPS0
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Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Tristan Kiernan

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May 15, 2024

Aschenbach Ford responded

Thank you for your kind words! We strive to provide exceptional service to all our customers at Aschenbach Ford. We're delighted to hear that your experience reflected our commitment to professionalism and customer satisfaction. Sincerely, The Aschenbach Ford Team

May 10, 2024

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Robert in sales is the shinning bright spot in your dealership. The valet service fails more than it succeeds. the parts department is capable but the dealership is not linked to the ford websites. Y More

by daxnew1
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Workmanship
Service Time
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Recommend Dealer
No

Other Employees Tagged: Robert Hensley, TERRY Brewer, Tristan Kiernan

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May 14, 2024

Aschenbach Ford responded

Thank you for sharing your feedback with us. We appreciate your comments regarding Robert in sales and have noted your concerns about the valet service, parts department, and dealership policies. We strive to provide excellent service and will address these areas for improvement. Please feel free to reach out to us directly so we can better understand and resolve your issues. Thank you for bringing this to our attention. Sincerely, The Aschenbach Ford Team

May 04, 2024

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Service Dept. is well run enough it's nothing special when making appointments. The staff is friendly enough and helpful as well. More

by brucemanow
Recommend Dealer
Yes
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May 07, 2024

Aschenbach Ford responded

Bruce, we appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, The Aschenbach Ford Team

May 02, 2024

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Service was great- my brakes and rotors were replaced promptly, service was easy to obtain and ready when promised! Thanks! More

by RANGER402M
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Yes
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May 07, 2024

Aschenbach Ford responded

Thank you for sharing your feedback! It is very important to our dealership that we earn the trust of our guests by following through with our promises and providing hassle-free service. Sincerely, The Aschenbach Ford Team

May 01, 2024

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service department was kind and professional job was done prompt work was done right and fast More

by rhansonhgw20
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: TERRY Brewer, Tristan Kiernan , mason the tech and steve in parts

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May 06, 2024

Aschenbach Ford responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that our team made such a great impression on you. Sincerely, The Aschenbach Ford Team

April 26, 2024

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Service was GREAT as usual! ! I love this dealer. Talk about a seamless transaction! The folks at Aschenbach Ford picked my vehicle up where I work, performed the desired serv More

by rking19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Steven Funk, TERRY Brewer, Tristan Kiernan

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May 01, 2024

Aschenbach Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Aschenbach Ford Team

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