Kevin Rafeek
Kevin Rafeek at Southern Acura Newport News

Kevin Rafeek

Service Advisor

Southern Acura Newport News

12501 Jefferson Ave
Newport News, VA 23602

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4.9
810 Reviews
4.9

810 Reviews

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810 Reviews of Kevin Rafeek

May 26, 2026

Dealership Rating
Employee Rating

My experience with Kevin was great, on that particular day he is always very helpful. As far as the dealership goes I have issues with what I was told during my purchase. More

by jmacturn
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 19, 2026

Dealership Rating
Employee Rating

Very good service. Kevin & Hugh were a good team who answered my questions, and resolved my issues. Thanks guys. More

by LINHAMDYER
Recommend Dealer
Yes

Other Employees Tagged: Charlie Miles

May 27, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 18, 2026

Dealership Rating
Employee Rating

Quick and responsive action on my LoJack outage Good coordination between the business office and the maintenance department to replace and reactivate a defective LoJack device. More

by RODHUTCH99
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 17, 2026

Dealership Rating
Employee Rating

My service representative Kevin always take care of me Keeps me informed as to what’s going on with my vehicle More

by DOUG.CARTER0
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
May 27, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 16, 2026

Dealership Rating
Employee Rating

Southern Acura's service department is amazing. I love going in and knowing that my car will be taken care of and if there's anything that my vehicle needs they will make sure to let me know. More

by nicolestewart844
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 27, 2026

Southern Acura Newport News responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 15, 2026

Dealership Rating
Employee Rating

They were very accommodating and can really see the teamwork among the staff Loyal,energetic Family centered More

by chantaeyoung2016
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

May 14, 2026

Dealership Rating
Employee Rating

They were informative, polite and courteous. They always make sure you know how they are progressing on your vehicle. More

by 5860alicia
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 13, 2026

Dealership Rating
Employee Rating

Kevin is always assigned to me! He is always nice?? helpful and kind! Very nice gentleman More

by Style4u Bobbie
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 13, 2026

Dealership Rating
Employee Rating

My appointment was set, I arrived at the appointed time and my car was serviced immediately. More

by ecarden0
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 13, 2026

Dealership Rating
Employee Rating

Friendly They treat you like a friend and not just a customer I would recommend them More

by D9404
Recommend Dealer
Yes

Other Employees Tagged: Kevin Rafeek

May 27, 2026

Southern Acura Newport News responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

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