Ragina Fitz

Impeccable customer service from the moment I drove into the service bay. Very well organized operation - I was in and out within 15 min (including a loaner for the day). I also asked them to have a look the service bay. Very well organized operation - I was in and out within 15 min (including a loaner for the day). I also asked them to have a look at some scratches all along the passenger side and see what their person could do to buff them out. They called and gave me the quote and when I picked up the car the car looked completely brand new. More

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We’ve always been satisfied with the quality of mechanical service we’ve received. knowing that Mercedes stands by its work. We also were pleased to have Ragina Fitz as our customer service represe mechanical service we’ve received. knowing that Mercedes stands by its work. We also were pleased to have Ragina Fitz as our customer service representative. She’s extremely knowledgeable & professional! Truly an asset to Mercedes! More

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They were very Busy but fit me in withing a Week since I needed a Loaner. Car was kept clean and everything fixed. Thanks Regina needed a Loaner. Car was kept clean and everything fixed. Thanks Regina More

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Regina as always was outstanding, things went a little slower because of the need to source old parts. We did come up with a plan that was very accommodating. slower because of the need to source old parts. We did come up with a plan that was very accommodating. More

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The service I received was truly outstanding. I was only there to pick up a key fob and to get a programmed, but I am very impressed with the professionalism. Thanks for making my visit very po I was only there to pick up a key fob and to get a programmed, but I am very impressed with the professionalism. Thanks for making my visit very positive. More

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So far so good service! The issue was fixed that I brought it in for. The issue was fixed that I brought it in for. More

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I visited Mercedes-Benz of Midlothian yesterday to have a spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was spare key made, and I was very pleased with the service. My key came pre-programmed, so I didn’t have to pay the additional programming fee—which was a pleasant surprise since Mercedes services can already be quite expensive. I currently own three Mercedes vehicles (all paid for) and have purchased a total of six over the years, so I really appreciate when the dealership goes above and beyond with customer care. The service team was great, the waiting area was comfortable with plenty of seating, and I enjoyed a really good cup of coffee while I waited. Overall, a smooth, professional, and positive experience. Highly recommend Mercedes-Benz of Midlothian for their excellent customer service! More

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Great customer service and very knowledgeable technicians. I experience was enjoyable and would highly recommend! technicians. I experience was enjoyable and would highly recommend! More

by Tommy Verified Customer Verified Customer

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Very clean. Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments Relaxed environment. Staff was very helpful and service was very quick. Plus complementary refreshments More

by EWARE108 Verified Customer Verified Customer

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Excellent comication about the level of maintenance needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. needed for my 2023 Mercedes Sprinter 2500. Ms Frtz explained everything in detail. More

by Ewashin Verified Customer Verified Customer

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