Todd Kerns

Tri State Nissan responded

Debra, thank you for your kind words and for your continued trust in our team. We’re glad to hear you feel valued and that we’ve been able to take care of the things that need attention for your vehicle. Building lasting relationships with our customers is important to us, and we truly appreciate your loyalty. Thank you again for choosing Tri-State Nissan Service in Winchester, and we look forward to helping you in the future.

Tri State Nissan responded

Thank you for the wonderful review. We’re glad to hear that scheduling your service appointment online was easy and convenient. It’s also great to know our service team provided the polite, attentive, and knowledgeable experience we strive to deliver every day. We truly appreciate your kind words and your trust in Tri-State Nissan Service in Winchester. We look forward to serving you again in the future.

Tri State Nissan responded

Thank you for continuing to choose us over the years. It truly means a lot that you’ve purchased several vehicles here and trust both our sales and service teams. Thank you for your loyalty and for sharing your experience. We’re glad to hear the service department has kept things efficient and communicated clearly while your vehicle was here. That kind of consistency is what we strive for every day. We appreciate you and look forward to taking care of you for many more years to come.

Tri State Nissan responded

Thank you, Carol, for taking the time to share your experience. We truly appreciate your kind words and your recommendation. It's great to hear that you found our team knowledgeable and that the customer service stood out to you. Providing clear, dependable support especially when it comes to warranty work is something we take seriously, so your feedback means a great deal. Thank you again, Carol, for your trust and for recommending our service department. We look forward to taking care of you again whenever you need us.

Tri State Nissan responded

Thank you for taking the time to share your feedback. We truly appreciate you choosing us to service your 2025 Nissan Frontier, and we’re glad to hear everything met your expectations from workmanship to communication and timing. Thank you again for your trust and for allowing our team to take care of your vehicle. We look forward to being here for you whenever you need us next.

Tri State Nissan responded

Thank you for taking the time to share this. We really appreciate you coming back and trusting us with your vehicle. Working with the same advisor and having that vehicle history on hand makes a big difference, and Todd takes a lot of pride in providing that kind of consistent care. Thank you again for your continued business, and thank you for being part of our Tri-State Nissan family.

Tri State Nissan responded

Thank you for the 5-star review! We’re so glad to hear that Todd was able to take great care of you and get your truck fixed quickly. We’ll be sure to share your kind words with him. Thank you again for choosing Tri-State Nissan — we truly appreciate your trust and look forward to seeing you next time.

Tri State Nissan responded

Thank you, Donna! We really appreciate you spending part of your New Year’s Eve with us. Even on a busy day, our team works hard to keep things running smoothly, so we’re glad we could get you in and out quicker than expected. Thank you again for your patience and for choosing Tri-State Nissan — we’re grateful for your continued trust and wish you many happy miles ahead

Tri State Nissan responded

Thank you, Carol, for taking the time to share your feedback. We’re glad to hear you were pleased with your oil change and tire rotation, but we’re sorry to learn about the lack of follow-up on your parts order and your headrest concern. That’s not the level of communication we aim to provide. We’d really like the chance to make this right — please reach out to our Service Manager, Michael, at 540-667-6800 so we can address this promptly. We appreciate your honesty and the opportunity to improve your next visit.

Tri State Nissan responded

Thank you, Robertson, for sharing your experience. We’re glad to hear our team provided professional care and that your vehicle was serviced with the skill and attention it deserves. We appreciate your trust and thank you again for choosing Tri-State Nissan.