I would it give them 5, if it was not that they did not - ssgmed2756
I would it give them 5, if it was not that they did not pay attention to what I want , which was invoice price and they refuse to do so, even the first new "Manager" from Spring Hill, that told me a lie of not having access to that info and he was a manager. As a previous car salesman in Cali, I know dealers hate when customers want invoice price, but if they care for a sale, they need to disclose that, since is not top secret, if they want the sale. I also told them to give me the bottom line price, not going back and forward with same #'s or changing the out of order, so they can trick you. That is why they should not let me go, so later call me after I left, to make me a good offer. They were lucky I was still close, because I was going to the Fletcher Dealer, to see if I can get a better offer or later to the Jeep Dealer on 54, the Ferman dealer and buy another Jeep brand new, regardless if I did like the Land Cruiser 2027 we test drive. The problem was, the offer for my Jeep trade, a 2018 Jeep Wrangler unlimited with low millage. They finally came true to the 24k I was offer at the Jeep dealer a couple of months ago. The manager that first came, was not too friendly to me, as a Senior and a Veteran and I do not appreciate he apparently did not believe I was a salesman in Cali and got lots of experience buying new vehicles around every 2 years , but this time it took me 3. The salesman Austin was more respectful than that Manager from Spring Hill, that I do not care to remember his name. The Finance Lady, was awesome and respectful and even the young guy by the name Noa.. In my opinion, besides wanting to make money, since it is a bussiness, that they should give better prices to Veterans, instead of just a rebate of $500, which in my opinion should be 1k, since we put our life on the line for Freedom and Democracy, that most take for granted. In my case U did 27 years, when the mayority bail out at 4. All that should mean something, by showing it on better pricing for us and not for them to say, that not even them as Toyota employees, get a brake on prices. That is not my fault or I care to know, but if the employee is also a Veteran, he should get a brake as such too. The experience should be more pleasent and not lengthy and less papers to sign. Too many on the salesman side and Finance even worst. I like the Electronic docs, but the most important papers should be print anyway and the salesman never gave us copy of what we signed with him at all. Instead of an email to send docs, maybe they should still use Thumb drive like before or something like it or at least print the most important, as the warranty inclusions and the extended warranty inclusions, even if it is a condensed version of it
The whole process was too long and not even an offer of something to eat, after buying an expensive vehicle, besides snacks and water. I did mention it to the big managers in the office and they laugh at me and told us that we got all the discounts possible above and beyond or so they say. The idea is to keep customers happy and if they would not do the back and forward offers, we would it be done sooner and less stress for us and who ever needed to stay until the end we got there fairly early and still took too long. Overall, the Finace Lady made up for it, by making the last process more cheerful to the end The other thing I did not likewise, that they did not fill the gas tank up, prior to the cleaning or detailing of the Vehicle and the paint protectant and we ended going with around a quarter tank instead and we live like 1hour from the Dealer and it was like 11:30 or close to midnight when we finish.
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