Andrew Rinehart
Andrew Rinehart at Germain Toyota of Naples

Andrew Rinehart

Marketing Director

Germain Toyota of Naples

13315 N Tamiami Trail
Naples, FL 34110

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4.2
12 Reviews
4.2

12 Reviews

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12 Reviews of Andrew Rinehart

September 09, 2026

Dealership Rating
Employee Rating

Amazing costumer service, very professional, polite ,answer all you questions, I recommend, Ann Marie 💯 Thank you....... More

by yoelkysp
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Ann Marie

Sep 09, 2026

Germain Toyota of Naples responded

Thank you for recommending Ann Marie and our team! We appreciate your support and hope to see you again at Germain Toyota of Naples. Safe travels!

August 30, 2026

Dealership Rating
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Just had my car in for 15k mile check. Germane service department is awesome My advisor kept me informed while I waited for completion Service advisor was focused on creating a great More

by Mike
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Recommend Dealer
Yes
Aug 31, 2026

Germain Toyota of Naples responded

Hi Mike, it means so much to us that you chose our service center at Germain Toyota of Naples! Thank you for sharing your review and feedback about our team.

August 30, 2026

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My vist for my 5 000 service was a very good experience. I was taking on time and out in less than an hour. I will be back for my next service in 6 months. More

by johnnysig2022
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Recommend Dealer
Yes

Other Employees Tagged: Frank

Aug 31, 2026

Germain Toyota of Naples responded

Thank you for sharing your experience with us! See you next time at Germain Toyota of Naples. Safe travels!

August 16, 2026

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They take very good care of customers I won’t mind to bring friends and family to buy or service their vehicles More

by dolcefew
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Recommend Dealer
Yes
Aug 17, 2026

Germain Toyota of Naples responded

Thank you for recommending Germain Toyota of Naples! We look forward to assisting you and your family again in the future. Safe travels!

August 11, 2026

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Well staffed, very courteous and helpful group. I've had a few oil changes and maintenance cycles with different service advisors, most recently Daniel, and Brian before that. They made my routine More

by ibroketheserver
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Recommend Dealer
Yes

Other Employees Tagged: Daniel, Brian

Aug 11, 2026

Germain Toyota of Naples responded

We're glad to hear Daniel and Brian have made your maintenance visits seamless and efficient here at Germain Toyota of Naples. We look forward to serving you in the future!

August 07, 2026

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Your service rep was rude and condescending. I came to an appointment that your service department made for me, then she claimed I came at a busy time,I didn't make it. She said she keep me info More

by Richardhazelett61
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Recommend Dealer
No
Aug 15, 2026

Germain Toyota of Naples responded

Richard, I'm sorry to hear about your recent service visit and the way you felt treated by our team. This is certainly not the level of customer care we aim to provide, and I would like to speak with you personally about this so that I can better understand what happened and how we may be able to assist you further. Do you mind calling me at your earliest convenience? Thank you, Martin Olvera Jr - Service Manager - (239) 431-2434

August 05, 2026

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Great kind respectful honest and would return. I appreciate all the effort at dealership. Thank you More

by kimdonnelly63
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Recommend Dealer
Yes
Aug 06, 2026

Germain Toyota of Naples responded

We're thrilled to hear you had such a positive experience, Kim. We look forward to seeing you again at Germain Toyota of Naples!

August 02, 2026

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RUDY WAS VERY HELPFUL BUT I WOULD LIKE TO KNOW HOW SOON I CAN COME BACK FOR THE BALANCE OF THE TACOMA RECALL More

by sobrocht
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Recommend Dealer
Yes
Aug 03, 2026

Germain Toyota of Naples responded

Thank you for trusting Germain Toyota of Naples. We’ll pass along your compliments to Rudy and be sure someone reaches out to discuss the next steps of the recall. Take care!

July 28, 2026

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Employee Rating

Muy bien todo muy bien servicio pero me gustaría que cuando uno valla por el cambio de aceite te frieguen el carro un poco así me lo hacían en el dealer de la Audi More

by Yida Gutiérrez12
Service Price Transparency
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Recommend Dealer
Yes
Jul 28, 2026

Germain Toyota of Naples responded

Gracias por sus comentarios y sugerencias, Yida! Nos alegra saber que está satisfecho con el servicio en Germain Toyota of Naples. Lo tomaremos en cuenta para el futuro.

July 12, 2026

Dealership Rating
Employee Rating

Generally good but this time they forgot to turn off the “maintenance required soon”, so I’ll have to drive back 45 min just for that … and I do hope all the service I paid for was done…! More

by gineray
Service Price Transparency
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Service Time
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Recommend Dealer
Yes
Jul 14, 2026

Germain Toyota of Naples responded

I'm glad to know you've generally had good experiences with us, but I'm sorry for the oversight regarding your maintenance notification. It's certainly not our intention to inconvenience you, and we understand how frustrating that can be. Please give me a call at your earliest convenience so we can address this issue without requiring another trip. Best, Martin Olvera Jr - Service Manager - (239) 431-2434 Thank you, Edison Espinal - Service Manager - eespinal@germain.com

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