Toyota Direct - Service Center

The man who signed my car in and spoke about the services was very condescending and rude. was very condescending and rude. More

Upcharged me for transmission fluid. oil change was a reasonable price. Also made me pay for tire rotation even though I bought my tires from them. I believe there is a deal for free tir oil change was a reasonable price. Also made me pay for tire rotation even though I bought my tires from them. I believe there is a deal for free tire rotation as along as you buy the tires from them, which I have gotten in the past. For some reason I didn't get it this time, not sure why. More

Every thing was great except for the cost. I went in for the cooling system special expecting to pay $218 for both the inverter and engine cooling systems and $60 for the oil change so around I went in for the cooling system special expecting to pay $218 for both the inverter and engine cooling systems and $60 for the oil change so around $300. The final bill was $453..The $35 for shop fees is excessive by any stretch of the imagination. More

Justin did a great job. He was very professional and polite. I will be back when I need more service. He was very professional and polite. I will be back when I need more service. More

I have been purchasing my new cars at Toyota Direct for many, many years. I stay because of the service - the service is excellent. The Service Team, led by Chris Grossman is trustworthy, efficient and a many, many years. I stay because of the service - the service is excellent. The Service Team, led by Chris Grossman is trustworthy, efficient and always let me know what is needed, and what I can wait on. I trust them to service my car well, Chis does a great job keeping me informed. More

Justin informed me that my lug nuts were swollen. Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire Gave me an outrageous quote of $450 to replace all of them and rotate my tires. After stating I didn’t want them replace and still waited my tire rotation, he simple decided to not offer the tire rotation anymore because “ I was his last appointment and he was leaving at 5, regardless.” Clearly he had better things to do than to provide the customer service I’ve experienced from Toyota Direct for over years I have been a loyal customer. I will use Toyota West now as my go to Toyota dealership. More

Jake was exceptional! He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. He communicated well, checked in often to give updates and I appreciate him walking me to my vehicle when the repairs were done. More

Dealership is very honest if service is not needed at the time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! time will tell you. I have been very satisfied with the services they provided. Pricing is fair and everyone is very friendly. Thanks so much!! More

Changes needed for the warning lights was not fully addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was addressed, initially, but Jeremey, the Service Manager, took time to personally inspect my vehicle to verify the additional work required, which was completed. More

I’ve been going to this dealership for years now and my father has gone here for decades. We have both always had good experiences with not only the staff but the quality of service received. I would highl father has gone here for decades. We have both always had good experiences with not only the staff but the quality of service received. I would highly recommend this dealership to anyone for service needs More