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Toyota Direct - Service Center

Columbus, OH

4.1
580 Reviews

580 Reviews of Toyota Direct - Service Center

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January 02, 2025

Consistency in customer service makes me be loyal to the brand and this happened in the last 12 years. All family is upgraded but one thing is constants Toyota because we love the reliability and attention More

by Virginia Bistriceanu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Grossman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Cochems
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Maggie Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
Casey Canfora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Cox
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Kotich
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Always work completed properly and on time. Reps are always helpful and answer all of my questions. More

by boogman58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ricky Deppen
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Top notch! Paul and the entire team are great to work with and absolute professionals! More

by brentswander
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Sayre
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Justin got me into the service department quickly and my wait time was reasonable. Everyone is always friendly and knowledgeable. The service I received from Toyota Direct is always great. More

by mdeverse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 02, 2025

Service was good and took a reasonable amount of time. Waiting area was comfortable and offered good amenities. Justin kept me posted on progress More

by dmoorefripp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Cottone
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 01, 2025

Clif was extremely helpful and professional. I had a wonderful and enjoyable experience during the vehicle scheduled service. He answered all of my questions. More

by bevcarter1960
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 31, 2024

Service time was good. The waiting area is always nice and roomy. Service guy was friendly. More

by jrts34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh
December 31, 2024

On time, quick, everything seems to be OK. Staff was pleasnat, Waiting room was quiet and comfortable More

by m.fohl
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Snow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Palm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rufus Alexander
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Can't remember
December 30, 2024

The experience was good, even the problem did not solve but the explain to me what can be done More

by kdorestant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 30, 2024

Great service and was helpful in explaining the problem and what was done to correct thr issues. More

by thomaspickering1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mindy Hill
5.0
This rating includes all reviews, with more weight given to recent reviews.
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