Toyota Direct - Service Center

Clifford was very nice and took care of my car needs. He even let me use my coupons. He even let me use my coupons. More

I like the they do their job in the same time they respect the customer . respect the customer . More

Able to get an appointment easily when I want. Many bays available and services. Service personnel readily available Many bays available and services. Service personnel readily available More

Everyone was friendly, helpful and respectful! my only problem was told my service would be about 2 1/2 hours and actually was 3 1/2 hours. Thanks to all for their assistance. my only problem was told my service would be about 2 1/2 hours and actually was 3 1/2 hours. Thanks to all for their assistance. More

Honest and doesn’t try to sell me stuff I don’t need. Thank you Thank you More

With an 8:15 appointment with a warranty repair issue, it was 11:20 before anyone updated me. Even then they admitted to forgetting about me. Parts not in stock and left to come back the next day. Asked for was 11:20 before anyone updated me. Even then they admitted to forgetting about me. Parts not in stock and left to come back the next day. Asked for an update before noon so I could arrange a ride. Again forgotten about so I had to call, first call was lost and the second call a message was taken. At car pick up I was walked to the lot where my car was parked and the guy just pointed to it and said it’s over there. No work review, nothing. Either this place is too busy or short on staff. My compliments to the shuttle driver that brought me home the first day, very friendly and professional driver! More

Isatou was bright, courteous, and pleasant, especially for an early morning. She made me feel comfortable and I really believe she CARED. for an early morning. She made me feel comfortable and I really believe she CARED. More

Always friendly, timely, and well-done service. I highly recommend this team. They take care of any issues without a problem. I highly recommend this team. They take care of any issues without a problem. More

I had a small technical issue I’m experiencing with my vehicle purchased from this dealership. I reported an issue to the person whom I scheduled the service with. And I reported it to the service advisor vehicle purchased from this dealership. I reported an issue to the person whom I scheduled the service with. And I reported it to the service advisor who was rude and impatient with me from the start of our interaction. The technical issue is regarding service bulletin T-SB-0112-20. I can get into more details if someone contacts me. The service advisor seemed annoyed that I was even asking about this issue. I’m unaware where else this issue could be fixed if not at the service department of the dealership. He said I should “talk to my salesman”. I bought the car over 5 years ago. I don’t even think my salesman still works there, and in addition what would a salesman know of a technical issue with a DCM? I got my planned wheel rotation and left after that. In summary I had a poor service advisor who was very impatient and rude. He was not willing to hear any information on my issue even though I had that information(such as what I suspect the issue is and the service bulletin regarding it). He was dismissive of my issue. More

I don't appreciate a sales pitch of items I should be taking care of/fixing without regard for my needs/appointment scheduled taking care of/fixing without regard for my needs/appointment scheduled More