Toyota Direct - Service Center

I’m appreciative of the service I’ve received from Jeremy & Jim Elgin. I’m dismayed by the constant turnover and inability to track changes via notes in my ownership records and verbal agreement(s) by this d & Jim Elgin. I’m dismayed by the constant turnover and inability to track changes via notes in my ownership records and verbal agreement(s) by this dealership. When you’re told you over filled a tranny and one man knows that and took care and you come back and others tell you it couldn't have happened, it pisses you off as a customer. When a dealership puts on the wrong sized tires and screws up the protection in the wheel wheel and you tell them something is wrong and they send you away denying it… and you come back for the rotation and they replace all tires but not the wheel well shroud- and then want to to accept the September warranty date of the original buy versus the January date of the replacement… it leaves a bad impression. If and when the last person in this dealership I trust goes, Toyota Direct will be minus me and my patience forever. I didn’t need to buy my car there. I did it not to be working on my 30 year old Camry. Every visit has been problematic. I’m still waiting to have my chrome valve stems put back, by the way. More

Chris is always so helpful in his explanation and answers all my concerns. Please thank him for me. all my concerns. Please thank him for me. More

Chris in service is THE reason that I keep buying Toyotas. He is smart, attentive, honest, and service oriented. Toyotas. He is smart, attentive, honest, and service oriented. More

My service was very professional and satisfactory . Brovo to Chris who attended to my needs. Brovo to Chris who attended to my needs. More

Jim is always so helpful in his explanation and answers all my concerns. Please thank him for me. I wish him well in his retirement. all my concerns. Please thank him for me. I wish him well in his retirement. More

Chris Grossman is friendly and takes time to thoroughly answer my questions and lets me know what may need additional care. answer my questions and lets me know what may need additional care. More

I was vey happy with how I was treated. Everyone I dealt with was very helpful Everyone I dealt with was very helpful More

I went there to change oil only to be told the car will not move until I fix oil panel for $900. How did I get there in the first place if the car cannot move??? Besides, I had been on the road all morning not move until I fix oil panel for $900. How did I get there in the first place if the car cannot move??? Besides, I had been on the road all morning that day....Scam!!! Be truthful and listen to your customers requests! More

The customer service was out of this world. I did not encounter any stressful situation. I did not encounter any stressful situation. More

Everything was efficient and timely! I was happy with my appointment and with explanations of service. I was happy with my appointment and with explanations of service. More