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Toyota Direct - Service Center

Columbus, OH

4.2
598 Reviews

598 Reviews of Toyota Direct - Service Center

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December 05, 2024

Great place they make you feel home. Great service manager Issatou. I will definitely refer friends and family More

by senioradvisor.spf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Basha Osman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 05, 2024

Superb service dept. Got in the same day to fix a flat. Tire wasn’t able to be repaired but was covered under two-year warranty and got a new one at no cost. Cliff was gr More

by rbcOhio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clifford Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

As usual, the service at your garage is top-notch. Always get friendly and professional accommodations. Info from rep is concise and suggestive, but not pushy or intimidating. More

by lynnfrz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erika Almanza
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 04, 2024

It was over 2 hours for an oil change. They put a sticker in the window for 5000 miles when it should be 10000. Also, the date to come back as early as February, 2025. More

by dougdrt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ricky Deppen
3.0
This rating includes all reviews, with more weight given to recent reviews.
December 02, 2024

Toyota installed my headlight incorrectly. It took me multiple appointments to fix it. So very frustrating. More

by petewiseman5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Justin H.
December 01, 2024

Jeremy did a great job making sure I understood what was going on with my car. More

by niki5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Rodock
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

They were able to accommodate my schedule. Got me in and done in great time and even showed me how to use a Toyota accessory. More

by MARKCORICA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
5.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

Toyota direct service department is very lousy and unprofessional. Never going there for the service again. More

by Dave
Recommend Dealer
No
Employees Worked With
Clifford Williams
1.0
This rating includes all reviews, with more weight given to recent reviews.
December 01, 2024

My waiting time was minimal, and the representative was very helpful, courteous,and informed me. More

by mrselder123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unfortunately I don;t recall his name but I'm sure it is on file
November 30, 2024

I was not notified while waiting and went to another employee to find out if my car was done. Isstou said oh I forgot . More

by dcantrell79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Isatou Jahateh
2.0
This rating includes all reviews, with more weight given to recent reviews.
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