Toyota Direct

The sales person was nice but the finance person was too pushy and not personable. pushy and not personable. More

Excellent service! The experience was very positive! Would buy from them again and recommend them! The experience was very positive! Would buy from them again and recommend them! More

Richard, from the used car location was my salesman at the new car location, per my request. Love that they were able to make that work, says a lot about the dealership. Finance Manager was great too; too the new car location, per my request. Love that they were able to make that work, says a lot about the dealership. Finance Manager was great too; took less than 30 minutes of my time to arrive and drive away with the new vehicle. Would absolutely purchase from again. More

They are thorough and keep me up to date with scheduled maintenance.thank you kindly maintenance.thank you kindly More

Got in and out pretty quickly the receptionist was really. Ice and helpful and I had nice snacks to wait with really. Ice and helpful and I had nice snacks to wait with More

She was helpful, informative, and had a smile on her face. It was a positive experience. face. It was a positive experience. More

It’s a very pleasant experience. They are informative and thorough. They also gave me all the possibilities. They are informative and thorough. They also gave me all the possibilities. More

Parris was excellent and took great care of me and my Camry. Really appreciated him. Camry. Really appreciated him. More

I cannot in good conscience give the recommendation I wish I could. This is only the third time I've visited this service center for my 2024 Grand Highlander and have left a bit unimpressed the past two wish I could. This is only the third time I've visited this service center for my 2024 Grand Highlander and have left a bit unimpressed the past two times. It's about the attention to details for me - I had the airbag recall work done during my last visit and they failed to re-attach a grab handle on my headliner above the back passenger seat. I can also hear a part sliding around in my headliner when I make a sharp turn. During my latest visit, a standard oil change, after pulling into the garage bay, it took at least 5 minutes to be greeted. I don't need special attention, but I do need to know whether to stay with my car, go inside and check in, etc. After that service, I returned home to find 2 missing tire valve stem covers. This is what I mean when I say attention to detail. I'm doubtful I'll return to this service center going forward, despite a high recommendation by the dealership I purchased my vehicle (an hour outside of Columbus). More

Customer service even when buying a new car for cash is abysmal. Went in, no one offered me even a bottle of water. Car purchased, and delivery was "here's your car". In the past, I sat in the car with s abysmal. Went in, no one offered me even a bottle of water. Car purchased, and delivery was "here's your car". In the past, I sat in the car with sales person as they went thru some of the car features. I have two anti rust hole plugs in my glove box-don't know what they are for. Paid cash, and was rushed out of there. Noticed a dent on the car afterwards, car mats were dirty and glass was smudged. they did have two cars, but never offered to get the color I really wanted. Very disappointing. More